Katherine Monk-Watts
Summary
An experienced student, writer & team member for various organisations. Very skilled at understanding customer and employee requests and making sure all needs are met, whilst maintaining an consistent enthusiastic attitude and strong work ethic. Meticulous and detail-orientated, with excellent observational, organisational and communication skills.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
Bar Staff & Stock Team
Flair Events People Ltd.
, Yorkshire
06.2023 - Current
- Processing credit card payments to fast track process.
- Serving, pouring and preparing high demands for pints of lager and cider.
- Optimising customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Demonstrating friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
- Remaining flexible with scheduling to facilitate coverage during high-traffic service hours.
- Working well within cohesive team to create friendly atmosphere customers enjoyed.
- Cleaning work areas and equipment to maintain faultless hygiene standards.
- Maintaining a calm and professional demeanour while dealing with complaints for exemplary customer service.
Student Ambassador
Leeds Arts University
Leeds, West Yorkshire
06.2022 - 06.2024
- Attending campus-based events to represent my course and answer any questions from prospective students.
- Creating social media content for my course.
- Delivering excellent course talks and campus tours of the university.
- Building student confidence by actively listening to concerns and providing appropriate advice.
- Organising society meet-ups for students to partake in.
- Serving refreshments for visitors during social activities.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
Festival Volunteer
Greenbelt Festival
Kettering, Northamptonshire
08.2019 - 08.2023
- Flagged issues and concerns, communicating with senior staff for swift resolution.
- Welcomed and escorted guests to their seats, checking ticket and seat numbers correspond.
- Directed traffic on event grounds and parking lots to prevent cars from being parked in restricted areas.
- Assisted in set-up, operation and take-down of events, quickly mitigating problems.
- Answered attendee questions, providing event information including start and finish times.
Theatre Admin & Box Office
Lace Market Theatre
Nottingham, Nottinghamshire
09.2016 - 06.2019
- Envisioned and produced props for upcoming productions
- Provided information and answered questions regarding upcoming productions
- Updated public notice boards
- Assisted guests with their needs and showing them to their seats
- Cash and ticket handling
Education
Bachelor of Arts - Creative Writing
Leeds Arts University
09.2021 - 07.2024
UAL Level 4 Foundation Diploma - Art & Design
Nottingham College
09.2020 - 06.2021
A-Levels - History, English Literature, English Language
Arnold Hill Academy
Nottingham 09.2018 - 06.2020
GCSEs - English, History, Drama, French, Music, Mathematics, Science
Arnold Hill Academy
Nottingham 09.2013 - 07.2018
Skills
- Collaborative
- Creative
- Detail Orientated
- Eagerness to Learn
- Effective Communicator
- Experienced with Customer Service
- Good Time Management
- Marketing
- Organised
- Problem Solver
- Public Relations
- Teamwork
- Reliable
- Resourceful
Timeline
Bar Staff & Stock Team
Flair Events People Ltd.
06.2023 - Current
Student Ambassador
Leeds Arts University
06.2022 - 06.2024
Bachelor of Arts - Creative Writing
Leeds Arts University
09.2021 - 07.2024
UAL Level 4 Foundation Diploma - Art & Design
Nottingham College
09.2020 - 06.2021
Festival Volunteer
Greenbelt Festival
08.2019 - 08.2023
A-Levels - History, English Literature, English Language
Arnold Hill Academy
09.2018 - 06.2020
Theatre Admin & Box Office
Lace Market Theatre
09.2016 - 06.2019
GCSEs - English, History, Drama, French, Music, Mathematics, Science
Arnold Hill Academy
09.2013 - 07.2018
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