Katherine Monaghan
Stroud,Gloucestershire
Summary
Before coming to university I most recently worked at my local cricket club bar. I am friendly and outgoing and enjoy communicating with general public and building new customer relationships to promote a club. I am highly adaptable with strong communication skills, needed for handling customer interactions and resolving complaints calmly and effectively. I believe I can demonstrates flexibility in team collaboration to enhance service efficiency and multitasking in high-pressure environments while maintaining attention to detail. I am confident in managing payments and knowledgeable in drink preparation, equipment use, and hygiene standards.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Bar staff member
Stroud Cricket Club
Stonehouse, Gloucestershire
09.2024 - Current
- Communicated clearly with other members of the bar team to allow for a smooth and efficient service to maintain customer satisfaction
- Interacted confidently with customers to resolve queries and take orders, even when working at peak times
- Adapted quickly to different situations maintaining efficiency even under pressure e.g. when working the bar for a wedding or a wake
- Recently managed a party of over 120 guests on a 6 hour shift, with only one other bar staff
- Maintained a clear bar area to adhere to health and safety standards which helps ensures no contamination of drinks
- Completed bar close-up numerous times, some tasks include - wiping down of bar, cleaning of nozzle and drip trays, restocking of fridges, cleaning & draining of glasswasher and its filter, packing away of spirits and organising tables into the designated layout needed for the next event
- Checking the correct ID of certain customers to verify age against the legal drinking age standard
School cleaner
Stroud High School
Stroud, Gloucestershire
09.2023 - 07.2025
- Worked 3x a week in year 13 and still maintained studies
- Worked with other members of the cleaning staff to efficiently clean the school to maintain hygiene standards for the staff and students
- Collected and managed waste disposal properly to uphold health and safety standards within the school and on its grounds
- Carried out deep cleaning tasks at the end of term to ensure readiness before new term commencement e.g. polished the floor using a polishing machine
- Assisted in setting up classrooms for special events such as open evenings and governor meetings
- Safely stored cleaning solutions, equipment and chemicals.
Education
A-Levels - Geography, Biology & PE
Stroud High School
Stroud, Gloucestershire 09.2023 - 06.2025
Skills
- I can work efficiently within a team by listening to others about what tasks need to be carried out as well as working together to increase speed of completion/service
- I have good communication skills and will listen to customers and respond in a friendly professional manner I believe I can handle complaints effectively and calmly
- I am adaptable meaning that I can handle multitasking when the environment is busy whilst still paying attention to detail
- Confident at dealing with payments, both cash and card
- Knowledge of drink preparation, equipment and hygiene standards that must be kept to
- Friendly and patient with customers
- Knowledge of event set-ups
- Know the correct procedures for closing down/opening the bar
- Inventory control
Affiliations
- Playing cricket
- Playing my clarinet in orchestras
References
References available upon request.
Timeline
Bar staff member
Stroud Cricket Club
09.2024 - Current
School cleaner
Stroud High School
09.2023 - 07.2025
A-Levels - Geography, Biology & PE
Stroud High School
09.2023 - 06.2025
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