Katherine Green

• Approach voluntary role with respect, friendliness and willingness to help wherever needed.
• Help the team by being flexible and supporting the residents with any activity they would enjoy.
• Attend consistently every week to allow the residents to build trust in me.
• Offer non-judgmental support to residents and handle challenging situations with calmness.
• Provide activity materials and then clean up work areas.
• Listen proactively to instructions and information about residents so that I can provide appropriate support.

• Successfully ran a business providing home boarding and day care for up to five dogs in my home. Inspected and licenced by Wiltshire Council yearly.

• Visited unpaid Carers and their loved one at home throughout Wiltshire. Wrote detailed respite plans accurately describing each Carer's responsibilities and needs.
• Submitted applications to Wiltshire Council requesting funding for domiciliary care to cover one to eight hours of Carer respite per week.
• Liaised with healthcare professionals for check-ups and treatments as necessary.
• Liaised with Social Care, Wiltshire Council and Citizens Advice Bureau as necessary on behalf of Carer or cared-for family member.
• Signposted Carers to appropriate community activities to reduce isolation. Signposted to charities and organisations for help with hardship.

• Delivered recovery services to members of the community suffering from drug and/or alcohol addiction.
• Responsible for navigating every step of clients' recovery journey. Scheduled and supported at medical assessment, organised prescriptions, scheduled group coaching, worked closely with clients to set goals.
• Manned the reception desk responding to drop-in enquiries, welcoming and registering new clients. Kept the reception area welcoming, clean, and supplied with literature and refreshments. Followed security protocols regarding entry using CCTV.
• Took accurate detailed notes following all interactions using in-house computer system.
• Followed daily risk assessment, confidentiality and safeguarding protocols.
• Made referrals to outside agencies, including Adult Social care, Mental Health services and Police. Made applications for acceptance into rehab facilities.
• Carried out blood spot testing for blood-borne viruses and followed up with referrals for treatment and counselling for clients.
• Administered urine drug tests and recorded results. Shared with clients, medical team and Probation services. as necessary.

• Planned and delivered individual business English programmes to businessmen and women from Europe and Japan.
• Taught English within the context of speaking, listening, writing emails, making business phone calls, negotiating, project planning, writing and delivering presentations.

Responding to enquiries at drop-in sessions and on the phone.

Advising on housing, benefits, employment, debt and consumer issues.

Assessment and treatment of children with speech/communication difficulties in community clinics and schools.