Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Katherine Dean

Cardiff,South Glamorgan

Summary

Avid writer and recent BA English Literature and Creative Writing graduate with experience in communication, organisation, and writing for a desired audience through my studies.

Experienced Front of House team member in a busy restaurant, with a focus on delivering exemplary service to clients and performing under pressure in a fast-paced environment. Plenty of experience working both alone and with a team, including managing client interactions and

managing large groups during peak hours. Experience in dealing with changing environments and adapting accordingly, as well as approaching difficult tasks and workloads with a productive and efficient mindset. Plenty of experience in customer service, as well as upholding excellent standards and expectations of the role in order to build rapport and create regular custom.

I am seeking a role that would begin in the latter half of 2025, as I will have then graduated with my BA and will be able to throw myself into the role with enthusiasm and full commitment.


Overview

4
4
years of professional experience

Work history

Front of House

Thomas by Tom Simmons
Cardiff, South Glamorgan
10.2023 - Current
  • Cultivated a welcoming Front of House environment, demonstrating enthusiasm to build positive rapport with guests and colleagues.
  • Adapted quickly to various roles needed during shifts, including taking orders, delivering food in a timely manner, and back of house jobs such as cleaning and organisation of resources.
  • Worked effectively under pressure, maintaining a consistent standard of service during peak hours and over 100 covers.
  • Dealt with a manner of customer interactions, including complaints, in a professional and respectful manner, keeping the client a highest priority.
  • Memorised both food and wine menus, in order to effectively relay information to customers and give them the best experience.
  • Facilitated effective communication between front-of-house and kitchen staff for seamless operations.

Front of House

Aston Wood Golf Club
Sutton Coldfield, West Midlands
04.2021 - 05.2023
  • Delivered a pristine level of service in all environments, from weddings to business meetings.
  • Dealt with various complaints and queries in a professional manner, placing the client as my highest priority.
  • Worked efficiently under pressure, dealing with parties of up to 200 people.
  • Kept organised with precise timekeeping, as events such as weddings had a strict time schedule that had to be maintained.
  • Switched between various roles when needed, including waitressing, Back of House jobs, and bar work.
  • Assisted with various closing tasks at the end of an event, maintaining an organised environment in which to work.

Education

Bachelor of Arts - English Literature and Creative Writing

Cardiff University
Cardiff
09.2022 -

Skills

  • Strong communication skills
  • The ability to take initiative
  • Highly motivated and dedicated to the task at hand
  • Able to adapt to a variety of situations
  • Strong skills in writing and English
  • Experience working in large teams
  • Able to converse and engage with a wide variety of people and clients
  • Dedicated and passionate to the job at hand

Affiliations

  • Writing and Journalism
  • Poetry
  • Netball
  • Reading

Languages

Spanish
Intermediate

References

References available upon request.

Timeline

Front of House

Thomas by Tom Simmons
10.2023 - Current

Bachelor of Arts - English Literature and Creative Writing

Cardiff University
09.2022 -

Front of House

Aston Wood Golf Club
04.2021 - 05.2023

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Katherine Dean