Oscar Emerson
Summary
Front of house professional with extensive experience in customer engagement, operational efficiency, and menu expertise at Yeastie Boys Pizza Club. Demonstrated strong communication skills and effective time management while ensuring high levels of customer satisfaction and maintaining cleanliness standards. Previous roles include retail assistant at Scope charity shop, where stock management and teamwork were key, and after-school club volunteer at Elm-Grove Primary School, developing leadership and adaptability skills. Career goals include advancing in customer service management to leverage operational efficiency and team collaboration.
Overview
3
3
years of professional experience
Work History
Front of house
Yeastie boys pizza club
Brighton
07.2024 - 10.2025
- Customer Engagement & Service: Greeted guests with professionalism, provided menu recommendations to their preferences, and answered queries with knowledge of ingredients and preparation methods. Ensured a high level of customer satisfaction by addressing concerns promptly and courteously.
- Operational Efficiency: Managed order-taking and coordination with the kitchen to maintain seamless service flow, especially during peak hours. Assisted in handling transactions and maintaining an organized front-of-house system.
- Menu Expertise & Upselling: Provided recommendations on new menu items, seasonal specials, and pairing suggestions to enhance the dining experience while increasing sales opportunities.
- Cleanliness & Presentation: Maintained a high level of hygiene and organization across the front-of-house area, ensuring tables, floors, restrooms, and common areas were spotless and inviting. Followed sanitation and safety protocols to uphold the establishment's high standards. Adept at multitasking in a high-energy environment while fostering a positive and efficient dining experience.
- Answered external calls at front of house, managing matters including taking reservations, resolving complaints and delivering knowledge on menus.
Retail assistant
Scope charity shop
05.2023 - 06.2023
- Gained valuable hands-on experience in customer service and business management while contributing to the smooth running of a busy charity shop.
- Customer Service & Communication: Provided friendly and efficient service, assisting customers with purchases, answering inquiries, and resolving any issues effectively. Developed strong interpersonal skills through direct customer engagement.
- Stock Management: Organized and replenished stock, ensuring the shop floor remained well-presented and products were displayed in an appealing way to maximize sales.
- Teamwork & Adaptability: Worked collaboratively with staff and volunteers in a dynamic environment, adapting to different tasks and responsibilities as needed. This experience enhanced my ability to work efficiently in a fast-paced retail setting, strengthened my problem-solving skills, and provided valuable exposure to business operations and customer relations.
- Brighton and Hove
After-School Club Volunteer
Elm-Grove Primary School
10.2022 - 02.2023
- Volunteering at an after-school club for children aged 4-11 allowed me to develop strong leadership, communication, and adaptability skills in a dynamic childcare setting.
- Leadership & Responsibility: Supervised and engaged with children, ensuring a safe and supportive environment while organizing activities that encourage creativity, teamwork, and social interaction.
- Communication & Active Listening: Adapted my communication style to effectively interact with children, building trust and positive relationships.
- Adaptability & Problem-Solving: Responded to the needs of children, adjusting activities and approaches to suit individual personalities and learning styles.
- Teamwork & Collaboration: Worked closely with staff and other volunteers to plan and deliver engaging activities, fostering a fun environment. This experience strengthened my ability to lead, communicate, and adapting too the environment.
- Brighton and Hove
Education
A-Levels - graphics, history, sociology
BHASVIC
Brighton and Hove, Sussex08-2024
GCSEs -
Dorothy-Stringer
Brighton and Hove06-2022
Skills
- Effective time management
- Strong communication skills
- Operational efficiency
- Team collaboration
- Customer service
Timeline
Front of house
Yeastie boys pizza club
07.2024 - 10.2025
Retail assistant
Scope charity shop
05.2023 - 06.2023
After-School Club Volunteer
Elm-Grove Primary School
10.2022 - 02.2023
A-Levels - graphics, history, sociology
BHASVIC
GCSEs -
Dorothy-Stringer