Katherine Benn

My current position is Nightshift Shift Leader at Lidl Doncaster RDC, with responsibility for a team of around 30 WHOPS. Responsible for the effective delivery of daily operations, including;

• Operational shift setup and close-down daily, and real-time decision-making to ensure operational success.
• Managing both my own team and the wider team across multiple areas in line with business needs, maintaining productivity, service levels, and compliance at all times.
• Liaising closely with HR on a range of people matters, including return-to-work meetings, long-term sickness management, welfare discussions, and flexible working arrangements.
• Conducting regular one-to-one meetings with new starters to support their development and ensure their performance and conduct align with company policy and expectations.
• Actively supporting the Department Manager in achieving KPIs by robustly managing team performance, attendance, and productivity, addressing issues promptly, consistently and fairly.
• Dealing promptly with staff conflicts and finding resolutions to conflicts
• Working with other Shift Leaders across Transport, Process, and Supply Chain depts to ensure smooth end-to-end operations and consistent availability to stores.
• Leading Team Briefs to provide communication and improve work efficiency.
• Overseeing stock inventory, mitigating risk of loss and impacting availability to stores

Through this role, I have demonstrated the ability to lead at scale, manage complexity, and support other leaders.

• Oversaw shift setup and strategic staff deployment to optimise operations.
• Ensured robust inventory control and provided feedback to management with a strong attention to detail and committment to accuracy
• Facilitated ongoing training and support for staff, enhancing their skills.
• Championed efficiency, safety, and accuracy in all operational processes.

• Pick and pack pallets for stores accurately and securely.
• Achieve above-average pick rates, consistently
• Became a training mentor and MHE trainer
• Performed general maintenance tasks around the warehouse, ensured a safe work environment.

• Directed all aspects of the Etsy shop, overseeing daily operations and ensuring efficiency.
• Facilitated the packaging and dispatch of customer orders, guaranteeing secure delivery within specified timelines.
• Handled customer inquiries, providing exceptional service and nurturing long-term client relationships.
• Managed financial operations, including income and expenditure, while liaising with wholesalers.
• Orchestrated budgeting, stock management, and bookkeeping to optimise financial health.
• Supervised maintenance of equipment and machinery for operational excellence.

• Answered phones as agent, progressing to Quality Control Team Leader through consistent excellent performance.
• Facilitated ongoing training for team, closely monitoring performance through observations and call reviews.
• Cultivated supportive working environment, maintaining positive employee relationships and ensuring adherence to procedures and KPI targets.