JOHN STUBBS
London,Essex
Summary
Strategic Director of Services with over 10 years’ experience leading homelessness, supported housing, domestic abuse and advocacy services. Currently oversee multi-site operations across London and regional locations, with responsibility for 34 staff and £1.5m+ annual funding portfolio. Led organisational turnaround from financial instability and contract underperformance (2020) to sustainable growth, strengthened governance, improved staff engagement and enhanced service impact. Experienced in safeguarding leadership, contract delivery, performance improvement, workforce development and board-level reporting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Services
Stonewall Housing
London
01.2013 - Current
- Director-level leadership from 2020
- Lead 34 staff across multi-disciplinary services, including direct line management of 4 Senior Practitioners.
- Oversight of £1.5m+ annual funding portfolio across statutory and trust-funded contracts.
- Strategic responsibility for 34 supported housing bed spaces across Brighton, Eastbourne and London.
- Designated Safeguarding Lead for the organisation.
- Provide monthly reporting to CEO and quarterly performance, finance and risk reports to Board.
- Secured and mobilised £850k MOPAC domestic abuse contract including recruitment of 8 new staff.
- Led organisational turnaround (2020–2023), strengthening KPIs, supervision standards and governance frameworks.
- Implemented Charity Log performance dashboards and Breathe HR system for compliance and workforce oversight.
- Managed restructures, redundancies and complex performance and misconduct cases.
- Strengthened funder relationships and increased staff engagement (98% positive staff survey 2024/25).
- Lead multi-agency safeguarding responses including MARAC, police and NHS engagement.
Housing Duty Officer
London Borough of Hackney
London
01.2011 - 01.2013
- Conducted statutory homeless assessments under Part VII of the Housing Act.
- Delivered frontline homelessness prevention and housing advice services.
- Worked collaboratively with statutory and third-sector partners to secure sustainable housing outcomes.
Assistant Manager – Renewable Energy
Ofgem
01.2008 - 01.2011
- Line managed 4 staff within Renewable and CHP accreditation scheme.
- Managed operational budgets within service-level agreements.
- Presented operational performance data to senior management.
- Implemented process improvements to increase efficiency and compliance.
Education
GCSEs - GCSE's
Campion School
Romford, HAV1998
Skills
- Operational & Strategic Leadership
- Multi-Site Service Delivery
- Organisational Turnaround
- Contract & KPI Management
- Budget Oversight (£15m)
- Safeguarding & Risk Governance
- Performance & Data Systems (Charity Log, HR platforms)
- Workforce Development & Cultural Change
- Board Reporting & Executive Support
- Multi-Agency Collaboration
Certification
- Safeguarding Designated Lead Level 3
- Resilience Risk 2 programme
- Trauma-Informed Accreditation - The Survivors Trust
Timeline
Director of Services
Stonewall Housing
01.2013 - Current
Housing Duty Officer
London Borough of Hackney
01.2011 - 01.2013
Assistant Manager – Renewable Energy
Ofgem
01.2008 - 01.2011
GCSEs - GCSE's
Campion School