Katharine Louise Picton
East Grinstead ,West Sussex
Summary
Through my career I have enjoyed jobs that engage with the public with a strong commitment to delivering exceptional service and ensuring customer satisfaction.
Skilled in engaging with the general public and adept at handling challenging situations with empathy and ensuring a resolution is found.
Maintain high standards of service, as demonstrated by effectively welcoming and assisting visitors. Viewing the site how I would like to visit it.
I really enjoy working locally as you become part of the community.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work history
Facilities coordinator
National Trust - Standen House and Gardens
East Grinstead , West Sussex
09.2016 - 10.2025
- Enjoying working with the general public and ensuring they have the visit they expect from the National Trust.
- Communicating with all our volunteers to ensure they enjoy there time with us.
- Office work giving a high customer service to all telephone and email enquiries
- Being able to work as a team with all departments to communicate work required or reactive jobs needed.
- Implemented energy-saving measures at workplace, contributing to sustainability efforts.
- Managing volunteers who help with office and reactive jobs on site.
Teaching Assistant
West Sussex County Council - Halfords Park School
East Grinstead, West Sussex
09.2004 - 06.2016
- Supervised pupils in classrooms, playgrounds.
- Working as a team with all staff to ensure a good working environment.
- Learnt how to work on a one-on-one basis to offer guidance to struggling students for improved academic performance.
- Liaised between teachers and maintaining open lines of communication.
- Promoted to Mid day meals supervisor which could be demanding but enjoying the challenge to work with colleagues children and the contracted cooks.
Education
GCSEs - English, Maths, Sociology, General Science, Human Biology and Food and Nutrition
Croydon College
Croydon 09.1983 - 06.1984
Skills
I enjoy work with the General Public and how rewarding this can be eventhough sometimes it can be challenging
Communicating with people - general public or colleagues
Ensuring excellent service is given - working for the Trust people expect an excellent day out and I maintain to give this by Welcoming and acknowledging them when I am on site and dealing with all situations and complaints promptly
Assisting other teams during busy periods, such us parking or clearing tables and pot wash in the cafe
Making sure compliance tasks are completed, recorded and communicating with all staff if any problems arise
Timeline
Facilities coordinator
National Trust - Standen House and Gardens
09.2016 - 10.2025
Teaching Assistant
West Sussex County Council - Halfords Park School
09.2004 - 06.2016
GCSEs - English, Maths, Sociology, General Science, Human Biology and Food and Nutrition
Croydon College
09.1983 - 06.1984