Summary
Overview
Work history
Education
Skills
Timeline
Generic

Katharine Louise Picton

East Grinstead ,West Sussex

Summary

Through my career I have enjoyed jobs that engage with the public with a strong commitment to delivering exceptional service and ensuring customer satisfaction.

Skilled in engaging with the general public and adept at handling challenging situations with empathy and ensuring a resolution is found.

Maintain high standards of service, as demonstrated by effectively welcoming and assisting visitors. Viewing the site how I would like to visit it.

I really enjoy working locally as you become part of the community.

Overview

21
21
years of professional experience
1
1
year of post-secondary education

Work history

Facilities coordinator

National Trust - Standen House and Gardens
East Grinstead , West Sussex
09.2016 - 10.2025
  • Enjoying working with the general public and ensuring they have the visit they expect from the National Trust.
  • Communicating with all our volunteers to ensure they enjoy there time with us.
  • Office work giving a high customer service to all telephone and email enquiries
  • Being able to work as a team with all departments to communicate work required or reactive jobs needed.
  • Implemented energy-saving measures at workplace, contributing to sustainability efforts.
  • Managing volunteers who help with office and reactive jobs on site.

Teaching Assistant

West Sussex County Council - Halfords Park School
East Grinstead, West Sussex
09.2004 - 06.2016
  • Supervised pupils in classrooms, playgrounds.
  • Working as a team with all staff to ensure a good working environment.
  • Learnt how to work on a one-on-one basis to offer guidance to struggling students for improved academic performance.
  • Liaised between teachers and maintaining open lines of communication.
  • Promoted to Mid day meals supervisor which could be demanding but enjoying the challenge to work with colleagues children and the contracted cooks.

Education

GCSEs - English, Maths, Sociology, General Science, Human Biology and Food and Nutrition

Croydon College
Croydon
09.1983 - 06.1984

Skills

I enjoy work with the General Public and how rewarding this can be eventhough sometimes it can be challenging


Communicating with people - general public or colleagues


Ensuring excellent service is given - working for the Trust people expect an excellent day out and I maintain to give this by Welcoming and acknowledging them when I am on site and dealing with all situations and complaints promptly


Assisting other teams during busy periods, such us parking or clearing tables and pot wash in the cafe


Making sure compliance tasks are completed, recorded and communicating with all staff if any problems arise

Timeline

Facilities coordinator

National Trust - Standen House and Gardens
09.2016 - 10.2025

Teaching Assistant

West Sussex County Council - Halfords Park School
09.2004 - 06.2016

GCSEs - English, Maths, Sociology, General Science, Human Biology and Food and Nutrition

Croydon College
09.1983 - 06.1984

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Katharine Louise Picton