Katerina Kahounova
Receptionist
Swansea,SWA
Summary
I am a versatile individual with practical experience across diverse environmental and professional settings, making me highly adaptable. Those who know me often describe me as warm, with strong customer service and problem-solving abilities. Since earning my bachelor’s degree, I have been working full-time while actively pursuing further qualifications in psychology.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Veterinary Receptionist
St James Veterinary Group
12.2021 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Received and routed laboratory results to correct clinical staff members.
Crew Member
McDonald's
02.2021 - 07.2021
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
Bartender
Whitez
05.2021 - 07.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Bachelor of Science - Psychology
Swansea University
Singleton Park, Sketty, Swansea SA2 8PP 04.2001 -
High School Diploma -
College of Veterinary Sciences
Rudolfovska 92, Czech Budweis, Czech Republic 04.2001 -
Skills
Excellent customer service skills
Experience within various professional settings
Confidentiality
Medical records management
Medical office administration
Time management
Verbal and written communication
Relationship building
Professionalism and strong work ethic
English Proficiency Advanced Level
Drivers License Type B
Timeline
Veterinary Receptionist
St James Veterinary Group
12.2021 - Current
Bartender
Whitez
05.2021 - 07.2021
Crew Member
McDonald's
02.2021 - 07.2021
Bachelor of Science - Psychology
Swansea University
04.2001 -
High School Diploma -
College of Veterinary Sciences
04.2001 -
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