Katelyn-Marie Turnbull
North Shields,North Tyneside
Summary
Dedicated legal assistant with strong organisational and client communication skills. Experienced in managing multiple cases and ensuring compliance with strict deadlines. Proficient in IT and committed to delivering exceptional customer service while maintaining confidentiality.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Legal Assistant
Winn Solicitors Ltd
Newcastle upon Tyne, North Tyneside
2023.11 - Current
- Managed over 50 active cases while meeting strict deadlines.
- Communicated professional updates to clients, addressing file-related queries effectively.
- Drafted and reviewed court-compliant documents with meticulous attention to detail.
- Balanced over 100 daily tasks efficiently in a fast-paced environment.
- Maintained accurate case files to ensure compliance and smooth progression.
- Coordinated team tasks and produced monthly performance statistics for management review.
- Handled sensitive information with professionalism, ensuring confidentiality standards.
Crew Trainer
McDonald's Restaurants Ltd
Newcastle upon Tyne, North Tyneside
2022.03 - 2023.11
- Trained and supported new team members to achieve performance and service standards.
- Maintained high food safety and hygiene standards in compliance with company regulations.
- Delivered consistent, high-quality customer service during peak trading periods.
- Worked efficiently under pressure in a fast-paced environment while ensuring accuracy.
- Monitored staff performance and provided coaching to enhance efficiency for shift managers.
- Prioritised tasks effectively to meet service targets during busy periods.
Hospitality & Front-of-House Service
Sir John Fitzgerald
Whitley Bay, North Tyneside
2021.09 - 2022.03
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
NVQ Level 3 - Business Administration
Institute for Apprenticeships & Technical Education
Newcastle upon Tyne 2023.11 - 2025.04
Certificate of Higher Education - Principles and Applications of Science
Newcastle College
Newcastle upon Tyne 2021.09 - 2022.08
Skills
- Administrative and organisational skills
- Time management and prioritisation
- Client communication
- Team collaboration
- Leadership and staff support
- Fast-paced environment adaptability
- Attention to detail
- Data management
- Confidentiality and discretion
- Problem solving and initiative
- Resilience and adaptability
- IT proficiency (Microsoft Office, email, databases)
- Customer service excellence
- Reliability and work ethic
Accomplishments
Nominated for Paralegal of the Year - Modern Law Awards (selected among 52 UK law firms)
Timeline
NVQ Level 3 - Business Administration
Institute for Apprenticeships & Technical Education
2023.11 - 2025.04
Legal Assistant
Winn Solicitors Ltd
2023.11 - Current
Crew Trainer
McDonald's Restaurants Ltd
2022.03 - 2023.11
Hospitality & Front-of-House Service
Sir John Fitzgerald
2021.09 - 2022.03
Certificate of Higher Education - Principles and Applications of Science
Newcastle College
2021.09 - 2022.08