Summary
Work history
Education
Skills
Timeline
Generic

Katelyn Abbott

Hull,East Riding of Yorkshire

Summary

Dedicated professional with a strong foundation in customer service, demonstrating politeness, approachability, and professionalism in all interactions. Naturally empathetic and supportive, with a keen ability to assist others effectively. Excels both as a team player and when working independently, showcasing strong verbal and written communication skills alongside active listening abilities. Highly accurate in data recording and record maintenance, complemented by excellent organisational and time management skills. Remains composed under pressure while proficiently using Microsoft Office applications and general computer systems.

Work history

Engineering assistant

Swift Group
  • Supported engineers on-site with hands-on assistance across various projects and product tasks
  • Recorded and tracked incoming and outgoing deliveries, ensuring accuracy and proper documentation
  • Verified and checked product inventory, raising discrepancies where necessary
  • Operated machinery and moved equipment and materials as part of project workflows
  • Maintained an organised workspace and ensured correct placement of materials
  • Met project deadlines through effective teamwork and independent contributions
  • Adhered to all site health and safety procedures

Childcare assistant

Local Nursery
  • Provided support to nursery staff, ensuring a safe and nurturing environment for children
  • Supervised and engaged children in play and learning activities
  • Assisted in delivering age-appropriate educational experiences
  • Recorded observations and maintained reports as part of college requirements
  • Supported outings and outdoor play (e.g., park visits), ensuring safety at all times
  • Built positive relationships with children, colleagues, and parents through effective communication and empathy
  • Followed nursery protocols and contributed to maintaining a calm, secure atmosphere

Store assistant

Nisa
  • Delivered excellent customer service while operating tills and handling cash/card transactions
  • Resolved customer queries and complaints professionally
  • Promoted and sold additional products, including lottery tickets
  • Unpacked deliveries and ensured correct stock placement and replenishment
  • Checked product pricing, shelf life, and ensured compliance with health and safety standards
  • Worked effectively both as part of a small team and independently

Housekeeper

Humberview
  • Delivered high-quality customer service, assisting guests with information and support when required
  • Maintained confidentiality, privacy, and security in all guest interactions and tasks
  • Cleaned and prepared guest rooms and bathrooms to a high standard, including bed changes and hygiene maintenance, within allocated timeframes
  • Worked both independently and collaboratively to clean communal areas (e.g., vacuuming, mopping, surface cleaning), including operation of industrial carpet cleaners
  • Replenished room supplies and ensured all resources were adequately stocked

Education

GCSEs -

Kelvin Hall School
Hull

BTEC L2 - Childcare

Kelvin Hall School
Hull

BTEC L2 - Travel & Tourism

Kelvin Hall School
Hull

Skills

  • Excellent Customer Service: Polite, approachable, and consistently professional in all customer interactions
  • Empathy & Support: Naturally understanding and compassionate, with a strong willingness to assist others
  • Teamwork & Independence: Effective team player who also works confidently on own initiative
  • Communication: Strong verbal and written communication skills, with active listening abilities
  • Attention to Detail: Highly accurate when recording data and maintaining records
  • Organisation & Time Management: Well-organised with the ability to prioritise tasks and manage time effectively
  • Calm Under Pressure: Able to remain composed and focused in fast-paced or challenging situations
  • IT Proficiency: Confident using Microsoft Office applications (Word, Excel, Outlook) and general computer systems

Timeline

Engineering assistant

Swift Group

Childcare assistant

Local Nursery

Store assistant

Nisa

Housekeeper

Humberview

GCSEs -

Kelvin Hall School

BTEC L2 - Childcare

Kelvin Hall School

BTEC L2 - Travel & Tourism

Kelvin Hall School

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Katelyn Abbott