Katelyn Abbott

Hull,East Riding of Yorkshire

Summary

Dedicated professional with a strong foundation in customer service, demonstrating politeness, approachability, and professionalism in all interactions. Naturally empathetic and supportive, with a keen ability to assist others effectively. Excels both as a team player and when working independently, showcasing strong verbal and written communication skills alongside active listening abilities. Highly accurate in data recording and record maintenance, complemented by excellent organisational and time management skills. Remains composed under pressure while proficiently using Microsoft Office applications and general computer systems.

Work history

Engineering assistant

Swift Group

Supported engineers on-site with hands-on assistance across various projects and product tasks
Recorded and tracked incoming and outgoing deliveries, ensuring accuracy and proper documentation
Verified and checked product inventory, raising discrepancies where necessary
Operated machinery and moved equipment and materials as part of project workflows
Maintained an organised workspace and ensured correct placement of materials
Met project deadlines through effective teamwork and independent contributions
Adhered to all site health and safety procedures

Childcare assistant

Local Nursery

Provided support to nursery staff, ensuring a safe and nurturing environment for children
Supervised and engaged children in play and learning activities
Assisted in delivering age-appropriate educational experiences
Recorded observations and maintained reports as part of college requirements
Supported outings and outdoor play (e.g., park visits), ensuring safety at all times
Built positive relationships with children, colleagues, and parents through effective communication and empathy
Followed nursery protocols and contributed to maintaining a calm, secure atmosphere

Store assistant

Nisa

Delivered excellent customer service while operating tills and handling cash/card transactions
Resolved customer queries and complaints professionally
Promoted and sold additional products, including lottery tickets
Unpacked deliveries and ensured correct stock placement and replenishment
Checked product pricing, shelf life, and ensured compliance with health and safety standards
Worked effectively both as part of a small team and independently

Housekeeper

Humberview

Delivered high-quality customer service, assisting guests with information and support when required
Maintained confidentiality, privacy, and security in all guest interactions and tasks
Cleaned and prepared guest rooms and bathrooms to a high standard, including bed changes and hygiene maintenance, within allocated timeframes
Worked both independently and collaboratively to clean communal areas (e.g., vacuuming, mopping, surface cleaning), including operation of industrial carpet cleaners
Replenished room supplies and ensured all resources were adequately stocked

Education

GCSEs -

Kelvin Hall School

Hull

BTEC L2 - Childcare

Kelvin Hall School

Hull

BTEC L2 - Travel & Tourism

Kelvin Hall School

Hull

Skills

Excellent Customer Service: Polite, approachable, and consistently professional in all customer interactions
Empathy & Support: Naturally understanding and compassionate, with a strong willingness to assist others
Teamwork & Independence: Effective team player who also works confidently on own initiative
Communication: Strong verbal and written communication skills, with active listening abilities

Attention to Detail: Highly accurate when recording data and maintaining records
Organisation & Time Management: Well-organised with the ability to prioritise tasks and manage time effectively
Calm Under Pressure: Able to remain composed and focused in fast-paced or challenging situations
IT Proficiency: Confident using Microsoft Office applications (Word, Excel, Outlook) and general computer systems

Timeline

Engineering assistant

Swift Group

Childcare assistant

Local Nursery

Store assistant

Nisa

Housekeeper

Humberview

GCSEs -

Kelvin Hall School

BTEC L2 - Childcare

Kelvin Hall School

BTEC L2 - Travel & Tourism

Kelvin Hall School