Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic
Kate Hester-Lock

Kate Hester-Lock

Seaford,east Sussex

Summary

Over 25 years' experience of taking detailed orders with retail customers both over the phone and in person. Extremely comfortable and well used to liaising with wholesalers daily, mainly via phone and email. Transferable skills as an experienced and effective administrator with exceptional, detailed and professional customer service skills that will align perfectly with the role advertised. Family history stretching back to 1850 with licensed victuallers, publicans and the sale of alcohol.

Overview

32
32
years of professional experience
1
1
Certification

Work history

Administrator Arranger (Funerals)

CPJ Field
Rottingdean, Brighton and Hove
03.2025 - Current
  • Answering and making calls to customers and effectively recording factually correct and detailed information during very sensitive and difficult time for them. Attention to detail is paramount.
  • Creating customer orders and estimates, including additional tasks to facilitate smooth running of funerals such as ordering stock and ancillary products from external sources.
  • Time frames are short in this industry and ever-changing deadlines to various events means prioritisation and time management are key attributes which are met efficiently.
  • Collaborate well with colleagues to achieve faultless arrangements for families resulting in 5 star reviews.
  • Learned new process and terminology and capably and quickly applied within role.

Retail Manager

Grand Flowers
Eastbourne, East Sussex
04.1993 - 12.2024
  • Analyzed market trends to stock relevant products that catered to customer preferences. This led to being first florist in South East to obtain National Licensee certificate for Off Licence, which was groundbreaking in 1999. Still holds Personal Licence to this day.
  • Boosted customer engagement and retention by providing thorough product information and answering queries. Coupled with working collaboratively in small team achieving being voted as one of top 26 retail Florist in UK 2023
  • Handled customer complaints effectively to maintain high levels of customer satisfaction. Successfully changed 1 star review to 5 stars by phoning and communicating with customer.
  • Working with perishable products meant careful prioritisation and high degree of multi tasking needed to ensure stock was used effectively and profitably. Successfully completing orders during seasonal demand with uplifts of over 3000%

Education

GCSEs - English. Maths. English Literature. History. Geography

Seaford Head School
Seaford, East Sussex

Skills

  • Multitasking in busy environment
  • Information/ order processing
  • Excellent and courteous telephone manner
  • Meticulous attention to detail
  • Time management strengths
  • Customer Service skills
  • Good key board skills
  • Enthusiastic learner
  • Offers flexible schedule to fit needs of the Brewery
  • Microsoft office suite proficiency

Certification

National Licensee's Certificate 1999

Personal Licence Holder 2003

Timeline

Administrator Arranger (Funerals)

CPJ Field
03.2025 - Current

Retail Manager

Grand Flowers
04.1993 - 12.2024

GCSEs - English. Maths. English Literature. History. Geography

Seaford Head School

Similar Profiles

Create profile
Kate Hester-Lock