Kate Heggie-Davies

As an adviser, I provide effective, efficient and full debt advice to clients who live in England. This is done by assessing the client's full financial postion by gathering extensive information regarding their debts, assets, income and expenditure. I will then advise the client of consequences of non payment, along with any potential grounds for appeal, to vary or routes to remit the debt (if applicable). This leads to providing the client with the relevant informal and formal debt solutions, following completion of the assessment:

• Act for the client where necessary by calculating, negotiating, drafting or writing letters, e-mailing and telephoning
• Negotiate with third parties as appropriate.
• Work with and support many clients who are vulnerable. They may suffer mental and physical health conditions, domestic violence and possibly non-english speakers.
• Ensure income maximisation through the take up of appropriate benefits and applying for trust funds/hardship payments
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
• Direct and refer clients to the most appropriate service
• Ensure that all casework conforms to the bureau's Office Manual and the Advice Quality Standard or other quality standard, as appropriate
• Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation
• Ensure that all work conforms to the bureau's systems and procedures
• Keep up to date with legislation, case law and policies and procedures relating to debt and undertake appropriate training
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

I worked in the Administration Team, which is a fast-paced, high demanding job

• My duties include: Create letters, documents and reports as required
• Arrange appointments for caseworkers, check attendance and update records as necessary
• Answer incoming telephone calls from clients, creditors or third parties
• I then deal with these accordingly
• Whether that be collecting information or updating on case-progress
• Monitor project post and take the appropriate action
• Create and maintain filing systems and ensure they kept up to date and abide by the organisation's procedures and systems.