Kate Dodd

Sales Ledger Clerk
Detail-oriented Sales Ledger Clerk managing customer accounts, processing high-volume transactions, and supporting month-end reporting. Ensured accuracy and confidentiality while resolving client queries and account discrepancies efficiently. Recognised for maintaining high standards under pressure and contributing to the smooth operation of the finance function.

Key responsibilities:

• Maintained strict confidentiality when handling sensitive financial and client information, safeguarding company data and ensuring compliance.
• Managed high volumes of financial transactions with accuracy and attention to detail, consistently meeting processing deadlines.
• Reconciled customer accounts and resolved discrepancies promptly in collaboration with internal departments.
• Improved efficiency of financial processes by identifying and implementing workflow enhancements.
• Responded to client queries regarding invoices and payments in a professional and timely manner, strengthening client relationships.
• Supported month-end procedures, including account reconciliations and reporting to ensure accurate financial close.
• Assisted with audit preparation by providing required documentation and ensuring adherence to company policies and financial regulations.
• Prioritised workload effectively in a fast-paced environment, maintaining high accuracy under pressure.

Key attributes

Detail-oriented and highly organised professional with strong numerical accuracy and a high level of discretion when handling sensitive financial information. Proactive and solution-focused, with the ability to prioritise workload effectively and maintain accuracy in fast-paced environments.

Spa Therapist
Professional and client-focused Spa Therapist delivering high-quality treatments in a fast-paced environment. Provided exceptional customer service while managing bookings, administrative duties, and maintaining strict confidentiality of client information. Recognised for efficiency, strong organisational skills, and the ability to maintain high standards of care with minimal turnaround time between appointments.

Key responsibilities:

• Delivered a range of professional massage treatments tailored to individual client needs, ensuring a high standard of care and client satisfaction.
• Provided exceptional customer service, building strong client relationships and encouraging repeat business.
• Maintained strict confidentiality of client records and personal information in line with company policies.
• Managed appointment scheduling, handled telephone and face-to-face bookings, and maintained accurate client documentation.
• Completed daily administrative tasks to support smooth clinic operations.
• Maintained cleanliness and hygiene standards across treatment rooms and reception areas.
• Worked efficiently in a fast-paced environment with 5-minute turnaround times between appointments while maintaining service quality and professionalism.

Key attributes

Client-focused and personable professional with strong communication and interpersonal skills. Highly organised and able to manage bookings, administrative tasks, and treatment delivery efficiently in a fast-paced environment. Maintains strict confidentiality, high hygiene standards, and a calm, professional manner under pressure.