Kate DAWSON
Selly Oak,Birmingham
Summary
Highly adaptable and resilient with a foundation in analytical thinking and logical reasoning. Proactive and innovative approach to problem-solving is complemented by exceptional organisational skills and efficiency. Adept in communication and commitment to strong collaborative teamwork ethic whilst maintaining self-assuredness and resolve. Friendly and approachable, with excellent customer service skills coupled with ability to handle transactions and multitask in fast-paced environments.
Overview
11
11
years of professional experience
Work history
Frontline service team / Waitress
The Highfield, Peach Pubs
Birmingham
2025.09 - Current
- Executed food and drink orders accurately.
- Assisted customers with menu selections to enhance dining experience.
- Greeted guests warmly upon arrival to foster a welcoming atmosphere.
- Maintained service standards in a busy restaurant environment.
- Completed cash transactions accurately and ensured balanced till at end of shift.
Customer service team member
Centreparcs, Whinfell forest
Penrith, Cumbria
2023.06 - 2023.12
- Completed comprehensive training in customer service and guest satisfaction.
- Recognised consistently by name by customers and managers for delivering high standards of service.
- Supported team operations across two venues, demonstrating adaptability and collaboration.
- Thrived in busy lunchtime environments during school holidays, confidently managing multiple tasks in fast-paced settings.
Waitress
Dockray Hall
Penrith, Cumbria
2022.05 - 2023.09
- Assisted in providing exceptional customer service in fast-paced environment.
- Supported team in effective communication with diverse clientele.
- Contributed to team efforts by managing time efficiently during busy service periods.
Waitress
Lemon Tree Cafe
Penrith, Cumbria
2015.04 - 2018.03
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Improved customer satisfaction by providing efficient and friendly service.
Education
Mathematics
University of Birmingham
Birmingham 09/2023 - 06/2025
A-Levels - History (A) , Mathematics (A), Politics (A)
Queen Elizabeth Grammer School
Penrith, Cumbria 09/2020 - 06/2022
GCSEs - 10x including Mathematics (8) English Literature (7) English Language (6)
Queen Elizabeth Grammer School
Penrith, Cumbria 09/2018 - 06/2020
Skills
- Flexible and resilient
- Analytical thinking and logic
- Proactive and innovative
- Collaborative teamwork
- Self-assuredness and resolve
- Continuous learning mindset
- Organizational skills and efficiency
Affiliations
- Netball - have to add something here incl coaching juniors
- Travel have to add something here
- Home baking have to add something here
References
References available upon request.
Accomplishments
BSc Year 1: Mathematical Modelling and Problem Solving” module, achieved a first-class grade and was awarded with the Mona Hirst Award for outstanding performance.
Timeline
Frontline service team / Waitress
The Highfield, Peach Pubs
2025.09 - Current
Customer service team member
Centreparcs, Whinfell forest
2023.06 - 2023.12
Waitress
Dockray Hall
2022.05 - 2023.09
Waitress
Lemon Tree Cafe
2015.04 - 2018.03
Mathematics
University of Birmingham
09/2023 - 06/2025
A-Levels - History (A) , Mathematics (A), Politics (A)
Queen Elizabeth Grammer School
09/2020 - 06/2022
GCSEs - 10x including Mathematics (8) English Literature (7) English Language (6)
Queen Elizabeth Grammer School
09/2018 - 06/2020