Summary
Overview
Work History
Education
Skills
Timeline
Manager
Kate Beard

Kate Beard

Burwell,Cambridgeshire

Summary

Motivated, Knowledgeable and Attentive Senior Administrator accustomed to high volume administration and assisting patrons. Eager to learn on the job and offer strong customer service, colleague support and communication skills. Savvy with multiple programs and tools to streamline work.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Theatre Reception Clerk

Royal Papworth Hospital
Cambridge
09.2023 - Current
  • Compiled and updated accurate and informative data for the Theatre Operations Schedule under a strict deadline.
  • Answered phones, replied to emails and directed calls to appropriate department.
  • Trained junior clerks in best practices and daily administration requirements.
  • Typed Minutes for Meeting at 60 words per minute to achieve operational standards.
  • Maintained neat and clean store areas in line with health and safety policies.
  • Developed Standard Operating Procedures (SOP) for administrative employees.
  • Distributed data regarding additional surgery / intervention procedures to stake holders, and maintained an accurate recording via excel.

HR Administrative assistant Bank

Royal Papworth Hospital
Cambridge
08.2023 - 09.2023
  • Coordinated and directed emails, phone calls and walk in queries from applicants and employees about standard policies, benefits and other HR related processes.
  • Delivered friendly assistance with new hires throughout interviewing and hiring processes.
  • Maintained employee confidentiality, reviewing and updating HR systems in conformance with GDPR.
  • Chased applicants for complete documents, NMC's, Visas and ID's to ensure everything on file for their effective start date.
  • Wrote up and updated contracts for new employees.
  • Monitored employee absences against leave allowances, escalating discrepancies to HR manager when necessary.

PTE MDT & Pathway Coordinator

Royal Papworth Hospital
Cambridge
03.2023 - 08.2023
  • Inputted confidential data for effective team collaboration of the patient's pathway.
  • Organised meetings, took meeting minutes and completed follow-up actions.
  • Built and maintained strong working relationships with colleagues.
  • Took emergency calls from patients awaiting surgery dates, took accurate confidential information to co-ordinate the query. Always ensured a prompt call back to keep our patients well informed and stress-free.
  • Delegated clinically urgent cases and ensured I effectively managed my own workload in accordance with this.
  • Proactively read patient referrals, ensuring I knew what tests/ scans patients had for the surgery requirements. If not up to the requirements delegate to specialist nurses to chase referring centre for an update.
  • Chased and collaborated with GP's/Referring Hospitals to ensure imaging and test results were handed over for an effective MDT Meeting.

Outpatients Coordinator

Royal Papworth Hospital
Cambridge
02.2022 - 03.2023
  • Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Greeted incoming patients/staff/visitors in a professional manner and provided friendly, compassionate and knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Took and communicated messages to minimize interruptions to staff workflows.
  • Completed clinic bookings to ensure patients had a date and time for scans/tests/follow-up appointments. This helped to reduce cancellations as patients could choose from an array of dates and times.
  • Prioritized patients comfort, including getting them food and drinks whilst waiting for hospital transport.

Bank Administrator/Receptionist

Royal Papworth Hospital
Cambridge
01.2021 - 02.2022
  • Wide variety of administrative duties, including booking appointments, data inputting, scanning and filing documents.
  • Covered staff sickness and emergency clinic's.
  • Addressed questions and escalated issues and complaints to management.
  • Gathered data to create Excel spreadsheets for budget and inventory management.
  • Stored digital and hard copies of important documents in computer software and filing system.
  • Maintained in compliance with the hospitals confidentiality procedures.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.

Production line operative

Ziath
Pampisford, Cambridgeshire
08.2020 - 10.2020
  • Managed product flow through production lines, sorting and removing products according to quality assurance guidelines.
  • Assisted engineers to ensure efficiency throughout the team.

Hairdressing apprentice

Reeds Hair Ltd
Sawston, Cambridgeshire
08.2018 - 10.2020
  • Carried out shampooing and deep-conditioning treatments, providing thorough service and friendly conversation throughout.
  • Stocked hair products and equipment with excellent merchandising techniques.
  • Ensured customers were greeted warmly, providing attentive care to enhance salon experiences.
  • Up keeping general cleaning and maintenance, including ensuring towels are washed and dried, sweeping floors cleaning workstations.

Education

GCSEs - English, Maths and Science

Sawston Village College
Cambridge, Cambridgeshire
09.2013 - 07.2018

Skills

  • Proactive
  • Detail Orientated
  • Enthusiastic
  • Motivated
  • Microsoft Office expertise
  • Data management
  • Scheduling and calendar management
  • Conscientious
  • Hard-working
  • Reporting and documentation

Timeline

Theatre Reception Clerk

Royal Papworth Hospital
09.2023 - Current

HR Administrative assistant Bank

Royal Papworth Hospital
08.2023 - 09.2023

PTE MDT & Pathway Coordinator

Royal Papworth Hospital
03.2023 - 08.2023

Outpatients Coordinator

Royal Papworth Hospital
02.2022 - 03.2023

Bank Administrator/Receptionist

Royal Papworth Hospital
01.2021 - 02.2022

Production line operative

Ziath
08.2020 - 10.2020

Hairdressing apprentice

Reeds Hair Ltd
08.2018 - 10.2020

GCSEs - English, Maths and Science

Sawston Village College
09.2013 - 07.2018

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Kate Beard