Gregory Tetley
Leeds,West Yorkshire
Summary
Experienced Claims Handler skilled in managing high-value commercial accounts and excelling in claims evaluation, negotiation, and resolution. Known for strategic decision-making that balances client satisfaction with company interests. Proficient in diverse insurance products and ensuring regulatory compliance. Previous roles include Senior Account Manager and Claims Adjuster, with a focus on enhancing client loyalty and managing complex international claims.
Overview
14
14
years of professional experience
Work History
Claims Handler
JMG Group (Guiseley)
Leeds
03.2025 - Current
- Managed the financial aspects of client accounts, ensuring accuracy in billing, payments, and account reconciliation.
- Maintained a portfolio of high-value commercial clients, each generating retained income of £25,000–£200,000 for the broker.
- Oversaw all client claims from initiation to resolution, delivering efficient service and maintaining strong client relationships.
- Handled a wide range of insurance products, including cyber, motor fleet, motor trade, business, employers’ liability, and public liability.
- Developed in-depth knowledge of complex commercial insurance needs across multiple industries.
- Demonstrated attention to detail and effective time management in handling multiple high-value accounts simultaneously.
- Liaised with clients/policyholders to gather documentation and evidence for claim substantiation, facilitating accurate claims processing.
- Followed internal claims processing procedures to prevent fraudulent payments, guaranteeing high-quality assurance standards.
- Managed portfolio of claims from initiation to closure, providing timely updates to stakeholders and ensuring adherence to processing timelines.
- Negotiated settlements with claimants, effectively balancing customer satisfaction and company interests.
- Collaborated with external assessors and legal teams to evaluate complex claims and determine liability.
- Monitored ongoing claims to adjust reserves and ensure accurate financial reporting.
- Coordinated with repairers and suppliers to authorise works and control costs, minimising delays and optimising claim resolutions.
- Assisted with claims processing and coordinating necessary documentation.
- Processed and assessed insurance claims within established guidelines, delivering prompt and accurate resolutions to commercial clients.
Senior account manager
Core Telecom
Pudsey, Leeds
11.2023 - 03.2025
- Led the senior account management for International SMS, overseeing IPRN, wholesale, marketing, and gambling across hundreds of countries.
- Resolved IT issues and trouble tickets reported by clients.
- Identified new opportunities by closely monitoring industry trends.
- Nurtured existing client relationships; boosted customer loyalty and satisfaction.
- Reduced turnover rates for major accounts by developing customised service solutions.
- Managed account budgets meticulously to control costs and maximize profitability.
- Handled escalated client concerns efficiently, mitigating potential damage to company-client relationship.
- Streamlined communication channels with internal team members, improving overall efficiency.
- Developed comprehensive reports on account activity, influencing strategic decisions positively.
- Implemented Google Docs spreadsheets with vital information for all employees, including filtered price lists, route features, testing records. This increased profitability across the team.
- Conducted regular reviews of competitor activities; maintained competitive edge in the market.
- Addressed customer concerns and complaints, strengthening loyalty and enhancing client relationships.
Claims Adjuster Lloyds Of London Business
QBE EO LTD
Leeds
11.2021 - 11.2023
- Worked within the International Property team, for 18 months which mainly focused on two lines of business; 1. Commercial Properties up to value of USD 250,000,000. 2. Personal properties, Up to value of USD 1,000,000 & Energy team, working on risks; Upstream, Downstream, Generation, renewable, non-renewable, Oil/Gas platforms.
- Delivered high-quality service by conducting thorough investigations of each claim, ensuring fair evaluations.
- Employed strong analytical skills for detailed claim assessment.
- Managed numerous cases simultaneously, ensuring timely responses and updates.
- Resolved disputes efficiently through strategic negotiations, leading to satisfactory outcomes for all parties involved.
- Maintained professionalism at all times even under stressful situations which sometimes arise due to disagreements over settlement amounts/Coverage.
- Coordinated communication between insurers and clients, ensuring clarity and understanding throughout the claims process.
- Actively participated in training sessions offered by the company for continuous learning and improvement.
- Reviewed policy details carefully to confirm coverage limits before proceeding with claims adjustment process.
- Collaborated with colleagues, clients, and suppliers to investigate complex insurance claims.
- Maintained up-to-date knowledge about regulatory changes affecting the insurance industry, enhancing job performance.
- Documented all communications and actions related to each claim in an organised manner for future reference.
- Ensured compliance with company policies whilst processing each claim.
- Escalated critical claims or complex situations to supervisor for review.
- Recorded detailed, accurate claim particulars for reliable case notes.
Insurance Claim Adjuster
Direct Line Group
Leeds
11.2016 - 11.2021
- Quickly learned new skills, technical knowledge and applied them to daily tasks, improving efficiency and productivity
- Participated in continuous improvement within the department by making suggestions, engaging in problem-solving activities to support teamwork
- Performed duties in accordance with all applicable standards within a financial sector company, policies and regulatory guidelines
- Identified issues, analysed information and provided solutions to problems
- Offered friendly and efficient service to all customers, handled challenging situations such as complaints and difficult conversations including liability settlement
- Exceeding targets whilst working against deadlines in a fast-paced atmosphere
- I have taken part in many pieces of work/teams within the department, such as: a Proof of concept pilot, Aged Debt Team, Hires, Culture club, Fatalities as well as running side by side learning and coaching session for colleagues
Supervisor
The Co-Operative
Huddersfield, United Kingdom
10.2012 - 11.2016
- Set overall vision and led shift operations by coordinating team tasks and priorities to deliver a quick, efficient shopping experience while fostering a proactive work environment
- Successfully managed high volumes of client-facing interactions and established strong rapport with customers, colleagues and suppliers
- Maintained clean, organised production areas to prevent violations and minimise work delays caused by hazards or inefficient layouts
- Prepared, calibrated and monitored fuel orders/deliveries to ensure we adhered to legislation relating to this area (Health And Safety)
- Maintained compliance with company policies, objectives and delivered team meetings with the whole store
- Conducted routine inspections of incoming goods to check quality and compliance
- Managed daily operations by ensuring safe balancing, cashing up tills, and maintaining temperature compliance in fresh and frozen areas.
- Mentored newly hired employees on equipment operation and safety, developing training materials for ongoing reference
Education
BTEC Diploma Level 2 & Level 3 - Business
Kirklees College
Huddersfield06-2013
GCSE - 10 GCSE C Grade Including Maths And English
Newsome High School
Huddersfield06-2010
Skills
- Claims evaluation
- Claims analysis
- Claims processing
- Claims auditing
- Claims management
- Insurance marketing
- Compliance adherence
- Payment issuing
- Problem solving
- Claims development
- Prioritising workflows
- Digital marketing
- Strategic decision-making
- Business development
- Account development
- Client management
- Negotiation strategies
- Strong communication skills
- Strong IT Skills
Education
10 GCSE'S including English Language & Maths.
BTEC National Diploma Level 3 Grade: Distinction & Merit.
References
References available upon request.
Affiliations
- Sports, watching and taking part
- Raising my two dogs, Teddy and Carlos.
- History, absolutely obsessed.
- Keeping to my best. Cooking. cleaning, sleeping, health conscious
Timeline
Claims Handler
JMG Group (Guiseley)
03.2025 - Current
Senior account manager
Core Telecom
11.2023 - 03.2025
Claims Adjuster Lloyds Of London Business
QBE EO LTD
11.2021 - 11.2023
Insurance Claim Adjuster
Direct Line Group
11.2016 - 11.2021
Supervisor
The Co-Operative
10.2012 - 11.2016
BTEC Diploma Level 2 & Level 3 - Business
Kirklees College
GCSE - 10 GCSE C Grade Including Maths And English
Newsome High School