Katarzyna Zawadowska
Summary
PRINCE2 Practitioner-certified Project Officer and PMO Specialist with over 10 years of experience leading transformation, digital, and operational programs in commissioning, public sector, and regulated environments. Demonstrated ability to establish governance frameworks, manage project finances, and lead cross-functional teams to deliver complex projects on time and within budget. Skilled in Agile and Waterfall methodologies, with a record of achieving measurable improvements, such as a 67% increase in data quality and a 25% reduction in reporting overhead through process standardisation and automated dashboards. This enhanced overall service operations and productivity, representing a measurable and substantial improvement. Proficient in RAID & RACI management, stakeholder engagement, and translating strategic objectives into compliant workflows. Experienced with MS Project, Jira, MS Planner, Pivot Tables, and Power BI, with strong capabilities in tracking, reporting, and collaboration in multi-disciplinary teams. Seeking a PMO, Project Assistant or Project Lead role within transformation programmes to leverage project delivery, governance, and drive organisational change.
Overview
10
10
years of professional experience
Work History
Business Support
National Health Service Southeast London Integrated Care Board
London
07.2020 - 05.2026
- Delivered complex, cross-functional projects, driving measurable improvements in performance, governance and service quality.
- Led the governance and delivery of multiple cross-functional projects, establishing project controls, coordinating multidisciplinary teams and ensuring delivery against scope, timelines, governance requirements and organisational priorities.
- Led the digital transformation of legacy records into a fully compliant SharePoint repository, coordinating multidisciplinary teams and introducing structured governance and document control processes that improved information accessibility and reduced document retrieval time by 45%.
- Managed the successful delivery of a directorate relocation project for 40 employees, coordinating Estates, IT, Procurement, Logistics and operational workstreams while maintaining business continuity, schedule adherence and budget control.
- Implemented PMO governance frameworks, including Standard Operating Procedures (SPOs), RAID management, reporting dashboards and project controls, ensuring full compliance with organisational Procedures and improving reporting efficiency by 37% while ensuring full compliance.
- Led multi-agency governance processes for MARAC (Multi-Agency Risk Assessment Conference), ensuring lawful information sharing, strict confidentiality, and compliance with information governance frameworks to support the safe management of high-risk cases.
- Managed project documentation, governance records and audit compliance data integrity, reporting accuracy and operational compliance.
- Improved governance reporting and inspection readiness by 35% through standardising reporting frameworks, streamlining business processes and implementing automated governance controls aligned with NHS regulatory requirements.
- Built dashboards using Power BI and Excel, enabling real-time KPI tracking across 10+ performance indicators.
- Managed stakeholder engagement across cross-functional teams, building strong relationships with senior leaders, clinical stakeholders, commissioners, local authority and external partners to align priorities and support successful project delivery.
- Planned and facilitated project workshops, governance meetings and training sessions. Increasing stakeholder engagement, decision-making and delivery alignment by up to 30%.
- Administered project financial governance and budget forecasting, overseeing purchase order lifecycles, invoice approvals, and expenditure tracking to maintain strict fiscal control and deliver comprehensive financial reports that prevented budget variances.
- Implemented centralised workflow tracking systems, reducing manual administrative workload by up to 37%.
- Produced executive reports, performance metrics and project updates, supporting senior leadership with informed decision-making, delivery assurance and continuous performance monitoring.
- Organised and facilitated safeguarding training sessions for staff, ensuring compliance with regulatory standards.
Directory of Services Programme Officer
NHS Southeast London Integrated Care Board
London
01.2025 - 11.2025
- Oversaw and coordinated the daily tasks of the service management team handling a portfolio of 3,400+ service profiles; managed resource allocation to ensure seamless support for 1.1M+ residents.
- Led a cross-functional project across 6 South East London boroughs to standardise clinical templates; engaged commissioners and clinical leads to eliminate template variations, improving referral accuracy and reducing data entry errors by 45%.
- Managed the delivery of a digital process improvement initiative by implementing a centralised JotForm workflow and automated reporting database, reducing duplicate reporting by 40%, improving data quality and accelerating response times for NHS 111 and London Ambulance Service.
- Led the Southeast London Z-Code Integration Project in line with national NHS Digital requirements; coordinated clinical and technical service-type codes and collaborated with cross-functional stakeholders to drive end-to-end audits and quality assurance, ultimately improving data quality and service visibility by 39%.
- Chaired and directed high-level project officers' team meetings, providing clear leadership and operational support; led complex task coordination across all workstreams to ensure seamless project execution, team alignment, and the consistent delivery of high-quality outputs.
- Led pharmacy service governance across Southeast London for + 330 community pharmacies, managing contract changes, complaints, and service issues.
- Oversaw supplier Endpoint transitions and IT service testing for service systems, ensuring seamless continuity of service access, referral pathways, and data accuracy.
- Maintained operational stability during system changes while safeguarding patient referral safety and minimising disruption across integrated service platforms.
- Mentored and onboarded new team members, providing training, knowledge transfer and ongoing support to ensure consistent service delivery and adherence to organisational processes.
- Acted as deputy line manager for junior team members, providing coaching, performance guidance, workload coordination and ongoing support to maintain service continuity and team effectiveness.
Nursing and Quality Directorate Administrator
NHS Lewisham Clinical Commissioning Group
London
06.2018 - 07.2020
- Provided comprehensive administrative and project leadership to Safeguarding, Medicines, and Quality teams, ensuring efficient workflow and alignment with organizational objectives.
- Improved quality and proficiency of the reporting and tracking system by 35% by implementing a centralised, streamlined workbook system.
- Managed all project and business documents, including minutes and tracking actions, finance administration, risk management, and reports.
- Planned and delivered large-scale stakeholder engagement events for 100+ participants, coordinating end-to-end project logistics, cross-functional teams, venue and IT readiness, communications, and post-event reporting to ensure successful delivery and continuous service improvement.
Business Support Manager
SEL CCG Primary Care Trust
London
08.2019 - 02.2020
- Acted as key liaison for systems integration and service operations, supporting end-to-end delivery of NHS shared services and ensuring continuity across NHS systems and external business partners.
- Applied strong knowledge of business processes to resolve service issues, improve workflows, and maintain operational stability across integrated service environments.
- Managed governance and regulatory reporting across CQC submissions, Enhanced Services, Minor Surgery claims and Primary Care Network (PCN) datasets, ensuring data accuracy, compliance with NHS standards and timely delivery of statutory reporting.
Booking Coordinator
NHS Great Ormond Street Hospital
London
01.2016 - 06.2018
- Coordinated patient bookings and referral pathways through various communication channels, ensuring compliance with NHS policies and service standards.
- Provided exceptional customer service in a prestigious hospital, addressing complex needs while upholding confidentiality.
- Mentored and onboarded new team members, delivering training and ongoing support to maintain consistent service delivery and adherence to processes.
Education
PRINCE 2 Practitioner
People Cert
London01-2026
NVQ Level 3 - Advanced Business and Administration Apprenticeship
Hawk Training
London, ENG12-2019
Master's Degree - International Relations
University of Szczecin
07-2009
Skills
- Project and Programme Management
- Project delivery from Planning through Execution
- Programme assurance and artefacts compliance with data protection
- Financial & Contract Ownership Oversight
- Data Analysis inc Excel, Power BI, Pivot Tables
- Risk & Issue Management: RAID logs, KPSs, OKRs
- Jira, SharePoint, Microsoft 365, MS Planner, MS Project, Trello, SmartSheets, etc
- Hands-on experience in Agile and Waterfall project environments
- Strategic planning and Performance development
- Business and Progress Management
- Onboarding Coordinator
- Training, venue, and logistics Coordination
- Effective Communication and Problem-solving skills
Professional Training
- 2026, PRINCE2 Practitioner
- 2026, Leading a Change, NHS Elect
- 2026, Leadership in an AI World- NHS Skills Network Development
- 2025, IBM Project Management
- 2024, Strategic Thinking- Westminster Insights
- 2024, Mastering Project Management Frameworks, Training and Development Kent Trainers
- 2023, Project Management, Scheduling and Change Management Training and Development, Kent Trainers
- 2023, First-line management, Training and Development, UK
Timeline
Directory of Services Programme Officer
NHS Southeast London Integrated Care Board
01.2025 - 11.2025
Business Support
National Health Service Southeast London Integrated Care Board
07.2020 - 05.2026
Business Support Manager
SEL CCG Primary Care Trust
08.2019 - 02.2020
Nursing and Quality Directorate Administrator
NHS Lewisham Clinical Commissioning Group
06.2018 - 07.2020
Booking Coordinator
NHS Great Ormond Street Hospital
01.2016 - 06.2018
PRINCE 2 Practitioner
People Cert
NVQ Level 3 - Advanced Business and Administration Apprenticeship
Hawk Training
Master's Degree - International Relations
University of Szczecin