Katarzyna Sienkiewicz
Stevenage,Hertfordshire
Summary
Dedicated professional with a strong work ethic and a proven track record in performance improvement and customer service. Exceptional communication skills and a natural problem solver, adept at staff development and mentoring. Committed to leveraging these competencies to drive organisational success and enhance team performance.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work history
Assistant Restaurant Manager
Firmdale Hotels - Ham Yard Restaurant
London
2018.08 - 2026.04
- Ensured high performance standards through regular staff training.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Built loyal customer base by creating welcoming environment with top quality service.
- Enhanced dining experience with exceptional attention to detail.
Supervisor
Firmdale Hotels - Ham Yard Restaurant
London
2014.04 - 2018.08
- Guided and coached staff to achieve individual growth and sales production targets in a team of over 40 people.
- Dealt with customer complaints and rectified product and service issues.
- Provided constructive feedback to staff for improved performance levels.
- Conducted performance appraisals with employees for career development discussions.
- Trained new hires and set up mentoring relationships to drive team performance.
Commis Waiter
Firmdale Hotels - Refuel Restaurant
London
2008.07 - 2009.02
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Clearly communicated menu alterations in customer orders to kitchen staff to maximise order accuracy.
- Restocked frequently used items including clean napkins, tablecloths and cutlery roll-ups and maintained clean server station.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Supported fellow team members during busy periods for optimal efficiency.
Store Manager
Subway
London
2006.04 - 2008.07
- Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Updated store pricing, signage and merchandising based on current promotions, heightening customer interest, reducing waste by 15%
- Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
- Managed staff rosters, ensuring adequate coverage during peak times.
Education
Master Degree - Tourism And Recreation
University of Environmental Protection
Radom, Poland 2001.09 - 2004.05
High School Diploma - Environmental Protection
High School
Przysucha, Poland 1995.09 - 2000.05
Skills
- Strong work ethic
- Performance improvement
- Customer Service
- Exceptional communication
- Problem solver
- Staff development and mentoring
Languages
Polish
Native
References
References available upon request.
Interests
Reading, running, jigsaw.
Timeline
Assistant Restaurant Manager
Firmdale Hotels - Ham Yard Restaurant
2018.08 - 2026.04
Supervisor
Firmdale Hotels - Ham Yard Restaurant
2014.04 - 2018.08
Commis Waiter
Firmdale Hotels - Refuel Restaurant
2008.07 - 2009.02
Store Manager
Subway
2006.04 - 2008.07
Master Degree - Tourism And Recreation
University of Environmental Protection
2001.09 - 2004.05
High School Diploma - Environmental Protection
High School
1995.09 - 2000.05