Summary
Overview
Work history
Education
Skills
Languages
Availability
Timeline
Generic

Katarzyna Gajewska

Doncaster,South Yorkshire

Summary

Highly motivated, customer-focused professional with long-term experience in fast-paced, target-driven environments. Recognised for excellent communication skills, resilience, and the ability to build rapport quickly with customers. Confident handling objections, understanding customer needs, and recommending suitable solutions. Now seeking to build a long-term career as a Sales Advisor within BT / EE, where performance, teamwork, and customer experience are rewarded.

Overview

21
21
years of professional experience

Work history

Quality Control Inspector Assistant

NEXT
South Elmsall
01.2009 - 12.2025
  • Working consistently to daily targets in a fast-paced operational environment.
  • Collaborating with teams to achieve performance and quality KPIs.
  • Adapting quickly to new systems, departments, and processes.
  • Maintaining high standards of accuracy, compliance, and customer focus.
  • Demonstrating reliability, resilience, and strong work ethic over long-term employment.

Beauty Therapist

Angel’s Salon
01.2006 - 01.2009
  • Delivered personalised services by identifying customer needs and recommending suitable treatments.
  • Built long-term client relationships through trust, communication, and service quality.
  • Managed bookings, payments, and customer enquiries confidently.
  • Handled complaints professionally to ensure positive customer outcomes.

Hospitality & Customer Service Placement

Hotels Bryza & Gołębiewski
01.2005 - 01.2006
  • Front-of-house customer service including check-in/check-out and enquiries.
  • Managed bookings, billing, payments, and issue resolution.
  • Delivered professional service under pressure in busy hospitality settings.

Education

NVQ Level 3 - Beauty Therapist

White Rose College
Doncaster

NVQ Level 3 - Beauty Therapy

Doncaster College

NVQ Level 4 - Hospitality & Tourism

Skills

Key Skills & Strengths

  • Customer-first sales approach
  • Confident inbound & outbound telephone communication
  • Target & KPI-driven mindset
  • Objection handling & problem resolution
  • Relationship building & needs discovery
  • Adaptability in high-volume call-centre environments
  • Time management & self-organisation
  • Accurate data entry & IT user skills (Word, Excel)


Emerging Digital Skills (in progress)

  • Contact centre technology foundations
  • Digital communication channels
  • Basics of cybersecurity
  • IT user skills & digital administration

Languages

Polish – Native
English – Fluent

Availability

Available for full-time permanent work, including flexible shifts and weekends. Comfortable working to performance targets and commission-based structures.

Timeline

Quality Control Inspector Assistant

NEXT
01.2009 - 12.2025

Beauty Therapist

Angel’s Salon
01.2006 - 01.2009

Hospitality & Customer Service Placement

Hotels Bryza & Gołębiewski
01.2005 - 01.2006

NVQ Level 3 - Beauty Therapy

Doncaster College

NVQ Level 4 - Hospitality & Tourism

NVQ Level 3 - Beauty Therapist

White Rose College
Katarzyna Gajewska