Katarzyna Frac

With over a year of experience at Admiral, I have learnt to carry out a range of day-to-day tasks in a customer-focused environment.

- I have gained high-quality customer service skills, including serving refreshments and creating a welcoming environment

- Promoted responsible gaming by reinforcing positive play practices

- Handled cash accurately and securely

- Maintained venue cleanliness, safety, and overall presentation

This role has strengthened my teamwork, communication, and problem-solving skills, while teaching me to remain patient and professional when handling challenging situations.

In my role as a waitress and bartender, I balanced a range of tasks that helped me develop important skills.

- I took orders, served food and drinks, and ensured the space stayed clean and organised throughout the shift.

- During busy hours, I worked efficiently to manage orders and keep everything running smoothly, always making sure customers had what they needed.

- I was also responsible for setting up and closing the bar, restocking supplies, and keeping the bar area organised.

- I regularly supported new staff, teaching them how to manage the floor and interact with customers.

This role taught me how to prioritize tasks, work under pressure, and handle multiple responsibilities at once without compromising service.

Working in a dynamic warehouse environment, I became skilled at adapting to different areas of the operation.

- Picking and packing

- Organising inventory

- Loading/ unloading deliveries

- Training new staff

I learned how to perform tasks quickly and efficiently while maintaining high standards. Working in such a dynamic environment taught me how to communicate clearly, stay focused under pressure, and work well with a team to meet goals.