Summary
Skills
Work history
Education
Custom Section
References
Interests
Languages
Generic

Kasim Maqsood

Blackburn

Summary

Dynamic professional with a proven track record in team motivation and operational efficiency. Six years of experience in effective communication, planning, and prioritization. Committed to delivering results and enhancing workplace productivity.

Skills

  • Product knowledge mastery
  • Patience under pressure
  • Communication proficiency
  • Multitasking capabilities
  • Multitasking aptitude
  • Timekeeping software proficiency
  • Team player

Work history

Relief team leader

Dnata
Manchester , Greater Manchester
2024.01 - 2026.01
  • I am currently working as relief team leader at Dnata and handle Qatar Airways operations my role is to:
  • Ensuring safe, efficient, and on-time ground handling services and to achieve 100% kpi
  • Supervise and coordinate frontline teams during aircraft turnaround in line with Qatar Airways and dnata standards
  • Ensure compliance with aviation safety, security, and quality regulations (IATA/CAA/dnata procedures)
  • Allocate duties, monitor performance, and address operational issues in real time
  • Act as first point of escalation for operational disruptions, staff matters, and service concerns
  • Conduct shift briefings, handovers, and operational reporting
  • Liaise with Qatar Airways representatives, airport authorities, and internal dnata teams

Customer service agent

Swissport
Manchester , Greater Manchester
2022.01 - 2024.01
  • Facilitated self-serve and assisted check-in procedures for travellers to enhance overall travel experience.
  • Resolved passenger flying issues by implementing effective communication strategies and problem-solving techniques.
  • Verified travel papers and provided boarding passes to ensure a smooth boarding process.
  • Communicate luggage restrictions effectively to ensure passenger compliance and safety.
  • Enhanced listening skills through attentive engagement with passengers, ensuring accurate understanding of critical information.
  • Ensure communication is clear and audible for passenger understanding. Support passengers by providing clear instructions during travel. Assist passengers in comprehending travel announcements. Facilitate effective communication to aid passenger experience.
  • Oversaw operations at Manchester Airport to ensure seamless passenger experiences.

Vaccine site coordinator

NHS's Venatu recruiting programme
Blackburn , Lancashire
2021.01 - 2022.01
  • Coordinated vaccine site operations for NHS's Venatu recruiting programme, ensuring efficient workflow and resource management.
  • Facilitated vaccination initiatives by collaborating with pharmacists to promote vaccine acquisition during the coronavirus pandemic.
  • Recognised importance of vaccination in safeguarding both adults and children from deadly diseases.
  • Scheduled vaccine appointments for public members. Assisted pharmacist in maintaining vaccine storage at optimal cool temperatures. Contributed to vaccination clinics by supporting logistical needs.
  • Oversaw stock count to ensure availability of personal protective equipment.
  • Ensured cleanliness and safety of vaccine site for public access and administration of vaccinations.
  • Demonstrated diverse abilities in listening, coordination, and fostering independence.

Safety Steward

Blackburn Rovers
Blackburn , Lancashire
2018.01 - 2020.01
  • Oversaw safety protocols as a steward at Blackburn Rovers.
  • Cherished every moment while developing skills and expertise in diverse environments.
  • Facilitated interactions with new individuals while prioritising crowd safety.
  • Ensured crowd safety through rigorous security checks and directed patrons to their designated seats.
  • Collaborated with team members to share ideas and develop new skills. Enhanced communication abilities through interactions with spectators at events. Gained confidence in engaging with diverse audiences during activities.

Private Lanlord

Private landlord
Blackburn , Lancashire
2016.01 - 2019.01
  • Assisted in daily operations of family business. Supported father in managing landlord responsibilities. Contributed to tenant relations and property maintenance.
  • Drafted tenancy agreements with attention to legal compliance and clarity.
  • Initiate eviction process to regain possession of property.
  • Craft letters to court, ensuring clarity and adherence to legal standards.
  • Facilitated connections with individuals from diverse backgrounds seeking accommodation. Supported new residents in adapting to shared living environments. Assisted in fostering a welcoming community atmosphere.

Sale assistant

Rosehill Petrol station
Blackburn , Lancashire
2016.01 - 2018.01
  • Delivered exceptional service to customers, enhancing overall satisfaction and fostering loyalty.
  • Conduct stock checks to ensure accurate inventory management and minimise discrepancies.
  • Merchandise products to enhance brand visibility and customer engagement.
  • Maintained cleanliness and organisation of petrol station facilities.

Education

PUBLIC SERVICE LEVEL 1 - undefined

2018.01 - 12 2018

PUBLIC SERVICE LEVEL 2 - undefined

2018.01 - 12 2019

PUBLIC SERVICES LEVEL 3 - undefined

2019.01 - 12 2021

Custom Section

Grade 4, Grade 5, Grade 4, Pass, Pass, Grade 4

References

  • Mark Moren, Mark.moren@Blackburn.ac.uk, Feilden Street, Blackburn, England, BB2 1LH, 01254 292929
  • Michael McIver, Michael.mciver@Blackburn.ac.uk, Feilden street, Blackburn, England, BB2 1LH, 01254 292929

Interests

  • Go to the gym and stay fit and healthy
  • Watch movies
  • Discover new places

Languages

Urdu
Elementary
A2

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Kasim Maqsood