Karunanithi Natarajan

• Customer Delivery Head with full ownership of managing Three UK's IT estate to deliver exceptional end customer experience
• Leading 350+ strong team of Architecture, Applications Delivery, Quality Assurance, DevOps, Infrastructure and Security solutions to deliver value to customer
• Delivering consistent customer satisfaction index of greater than 97% in last five years
• Overseeing portfolio valued at $35 million per annum and with growing revenue by 20% consistently
• Reporting to CIO and regular interaction with SLT and Head of Partner Management
• Championing strategic sales initiatives by showcasing and recommending best industry practices
• Managing a Programme ensuring all outcomes are delivered on time and to budget for Complex Transformation stack
• Leading Cloud optimization and IT Stability initiatives
• Driving strategic resource management to ensure cross skilling and up-skilling of resources to deliver outcomes in complex and multi vendor matrix environment
• Handling Agile Sprint roadmap with Domain System Integrators - Covering Enterprise wide Integration, Back office systems, Cloud Infrastructure, DevOps, Environment & Deployment and QA
• Engaging customers to discuss business needs and explore opportunities to increase sales.
• Monitor customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.

Achievements

• Managed and helped to expand TCS portfolio and achieved ~$3m to $4m year on year revenue growth consistently
• Effectively managed On time delivery for moving to Hybrid model Product Catalogue solution which benefited ~£750m per annum revenue
• Delivered First in Telco - Fully Containerized Integration platform and moved to fully Cloud native solution ~$3M per annum savings
• Helping 3vision Programme in rebuilding Three's Complete IT stack with pioneering and complex combination of elements: Integrating cloud, delivering using DevOps and harnessing Automation to provide best experience for Three customers

• Reporting to Programe Director and accountable for overseeing E2E Release and Delivery planning & organizing as per the schedule/ Scope tracking & customer expectations
• Managed Business outcomes, working with Programme sponsor and Business delivery teams across delivery lifecycle, ensuring maximization of all expected Programme benefits
• Proved successful working within tight deadlines and fast-paced environment.
• Handling release roadmap, release dependencies, build, environment and e2e delivery scheduling
• Developed strong communication and organizational skills through working on group projects.
• Produce Release checklists/E2E deployment plan and Implementation notes and review
• Proactively managed all Programme Risks, including ownership and control of contingency and recovery plans
• Conduct Release Readiness reviews, Gating checkpoint reviews, Technology and Business Go/No-Go reviews
• Skilled at working independently and collaboratively in a team environment.
• Participate in Change Advisory Board (CAB) meetings
• Communicate progress and update RAID

Achievements

• Managed E2E Release/Delivery for one of the Complex MVNO Programme - Thunder Tornado Mobile (Migration of customers to future proof SIMs) –
• Benefit of Tornado is £1.5M per month commercially / year revenue of £593.3M and 4.7M customer base
• Assisted TCS to grow in TalkTalk Mobile space and brought in new business worth of ~$3M per annum
• Delivered key MVNO closure project which saves £1M/month paid for wholesale rates and £850K as one off savings for Mobile
• Communications platform migration to Cloud based Sparkpost solution - Invest c.£100k per annum to be able to dispatch 0.5bn emails with world class delivery
• Managed UK's first Unlimited “All in One SIM” project (QuadplayTV/Mobile/Broadband and Voice Launch)

• Delivered multiple complex transformation design and delivery as per Agile Sprint plans
• Enterprise Service Design for migration / Virtualization of legacy platforms – Delivery of VDC platforms (PaaS)
• Service revamp with newer OSB technology and delivery
• QA alignment/plan & support (SIT/UAT and Model Office)
• Issue a release plan encompassing schedule/milestones from detailed design,
• Dev, UT, QA, Operational acceptance testing and live deployment
• Developed and implemented User trial and rollout plans, collaborate effectively with Operational teams to ensure smooth transition and handover
• Release Planning & organizing as per schedule/ Scope tracking

Achievements

• Message Broker stack moving to Oracle Service bus (weblogic 10.3) and VDC (Virtual Data centers) servers from current environment without any functional impact
• Reduced cost/ Boosts business agility/ Maximizes uptime

• Started career as core developer - Designed, developed, and implemented software applications based on analyzed requirements and understanding of industry technical standards.
• Tested programs and databases to identify issues and make necessary modifications.
• Quality assurance and Operations engagement
• Created and established end to end content designs, service assurance team and Scheduling System users
• Capture pain areas in content management and project new requirements to
• SSS design team and workflow process from Scratch
• Closely worked with all component design teams (Kendal/MSTV platform etc) involved in BT Vision
• Work closely with Business Team in resolving issues, estimating cost and effort for large volumes of content processing based on business requirement
• Work with Content providers BBC, CH5 and CH4, ITV, Shemaroo, ESPN understand expected content flow for forthcoming weeks and ensure 100% deliverable on to IPTV platform
• Automate repeated tasks using SQL scripts/procedures which is done manually

Achievements

• Launched brand new IPTV platform BT Vision for BT