Rangarajan Ramalingam
Reading,Berkshire
Summary
Business Leader with over 21 years of experience in spearheading, Territory Sales, Account Management, Program Management, Automation initiatives, Contact Centre Operations, Customer Service and Service Delivery with reputed organizations like Tata Consultancy Services and Dell Inc.
Overview
22
22
years of professional experience
Work History
Director - Sales - UK & Ireland
Tata Consultancy Services
London, London
04.2022 - Current
- Currently performing the role of Director - Sales & Operations for Relationship Incubation Group, CBO covering the UK & Ireland region
- Portfolio size of £100Mn+ with focus on Strategy, Sales, Presales, Delivery & Operations Have been instrumental in carving out growth strategy for new logos and have onboarded clients with sizeable revenue band in TCS.
- Partnered with CXO leadership on various strategic initiatives to achieve their FY priorities
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Managed client relationships from early stages of sales process through to post-sales
Business Development Manager
Tata Consultancy Services
Reading, Berkshire
11.2020 - 04.2022
- Performed the role of BDM for Automation Engagements. Was responsible to bring together all the siloed Automation initiatives under Automation COE.
- Closed complex, lucrative deals.
- Unearth new opportunities in Automation across the client organization and identify quick wins
- Standardize KPI's, tools and metrics
- Leverage various TCS capabilities and support groups to address pain points in the client organization
- Partner with key IT and business stake holders and help them to achieve their key business metrics through Digitization, Machine learning, RPA and Artificial Intelligence
Achievements - Had been pivotal in setting up the Automation office structure and governance in a stipulated time agreed with the Customer
- Had built a sales funnel of ~1 Million in less than 5 months in the initial days of the program.
- Established Engagements with C-level stake holders who then become the sponsors of the program.
- Had been instrumental in upselling and cross selling Automation to existing portfolios in TCS-VM relationship.
Business Relationship Manager
Vodafone | UK, Tata Consultancy Services
London, London
06.2016 - 11.2020
- Performed the role of Business Relationship Manager for strategic programs in Vodafone UK
- Was responsible for Business Development and Service Delivery in UK Consumer, CS&O (Vodafone Business) and Enterprise
- Liaison between Vodafone Procurement Company and Supply Chain on Aggregator service for Enterprise
- Leverage various TCS capabilities and support groups to address pain points in the client organization
- Partner with key business stake holders in Vodafone and help them to achieve their key business metrics through Digitization, Machine learning, RPA and Artificial Intelligence
- Liaise with Vodafone Engagement Managers, Program/Project Managers daily related to existing portfolios and new opportunities in the space
- Unearth new business opportunities and responsible for new growth areas such as Consumer, Group Technology Enterprise services and UK Technology Enterprise Services
- Periodic reviews with Vodafone Procurement Company, Supply Chain and TCS Offshore on Supplier Aggregator Program
- Representing TCS on the monthly Vendor governance forum
- Responsible for P&L.
Delivery Partner
British Telecommunication
02.2009 - 05.2016
- Lead a sizable team of 400+ employees for British Telecom, Century Tele Link Ltd and Tata Communications across UK, US and Canada
- Responsible for Service Delivery, Business Relations, Program Management and capacity planning,
- Responsible for the Projects financials
- Act as the sole liaison for the client for all project deliverables.
Responsible for Business Continuity Planning (BCP) & Business Development Support - Delivery of business plan targets and KRA’s as per SLA
Implement and monitor quality measures
Operations Manager
SERCO
12.2007 - 02.2009
- Responsible for revamping the Barclays process and achieve business goals.
- Developed Strategies to attain C-SAT, Sales SLA’s in Barclays.
- Process owner, responsible for the performance of the process.
- Lead, motivate and develop Teams to ensure that the Organizations objectives and customer service standards are met/exceeded.
- Delivery of business plan targets and KRA’s as per SLA.
- Manage / maintain client (Barclays) relationship.
- Verify and validate the Team Leader’s and Team Coach’s tasks.
Account Manager - Large Accounts
Dell India Sales Ltd
Bengaluru
09.2003 - 11.2007
- Investigated low-performing accounts and adapted strategy to support sales and retention.
- Retained existing customer accounts through consistent engagement and sales data analysis.
- Performed the role in both Hunting and Farming of large accounts
- Responsible for providing Hardware and data centre solutions to large Corporation.
- Mapping the customer’s IT challenges to unearth business opportunities along with strategizing to obtain business from companies where the competition has a strong hold
- Liaison with CFO, Procurement Head, Purchase Managers to understand their immediate and futuristic technology requirements.
- Work closely with Account Executives and Technical Support Representatives on hunting new logos to increase Dell’s wallet share in the domestic market
- Collaboration with SI’s for go to market strategy. Key partnerships include AMD Athlon, Intel, Red Hat and Microsoft
- Drive funnel activity across South India for hunting & farming
Coordinating with field managers to ensure service delivery and complete customer satisfaction.
Customer Support Executive - Customer
11.2001 - 07.2003
- Delivered exceptional service through proactive problem-solving and tailored product offerings.
- Promoted membership scheme, increasing customer sign-up in line with personal targets.
Education
Bachelor of Computer Science -
University Of Madras
03.2001
Skills
- Handled Leadership roles in Strategy, Sales, Delivery and P&L
- Incubate tail accounts through upsell and Cross sell offerings
- Years of experience in leading sizeable teams
- Identify and unearth new pursuits
- Expertise in sizing large deals
- C level connects in Telecom industry
- Extensive Network of relationships
- Global Business acumen
- Negotiate and close large & complex business deals
Accomplishments
- AMBASSADOR CORPS - Certified Global Sales Leader, 03/2016
- Certified SIX SIGMA Green belt professional
Languages
English
Fluent
Tamil
Native
Timeline
Director - Sales - UK & Ireland
Tata Consultancy Services
04.2022 - Current
Business Development Manager
Tata Consultancy Services
11.2020 - 04.2022
Business Relationship Manager
Vodafone | UK, Tata Consultancy Services
06.2016 - 11.2020
Delivery Partner
British Telecommunication
02.2009 - 05.2016
Operations Manager
SERCO
12.2007 - 02.2009
Account Manager - Large Accounts
Dell India Sales Ltd
09.2003 - 11.2007
Customer Support Executive - Customer
11.2001 - 07.2003
Bachelor of Computer Science -
University Of Madras
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