KARTIK S BOHARA

• Product Delivery Manager for HMRC ETDS responsible to migrate the legacy SEED system to microservice based architecture on AWS.
• Directed a high-performing cross-functional team of 35+ resources across business analysis, engineering, QA, architecture, and delivery functions, leading the programme from discovery and requirements definition through implementation, go-live, and warranty support.
• Delivered a large-scale enterprise programme on time and within agreed scope while maintaining exceptional production stability, achieving zero Sev1/Sev2 defects post-release.
• Established strong delivery governance and operational controls, resulting in successful completion of all warranty activities and live service hand over and full backlog burn-down to zero by project closure.
• Built strong client confidence and executive stakeholder trust through consistent delivery performance, leading to the client requesting the transition of the entire delivery team onto a strategic next-generation Vaping programme.
• Served as the Subject Matter Expert for HMRC-regulated vaping and stamp compliance solutions, translating complex regulatory and policy requirements into scalable operational and technical processes.
• Defined end-to-end business process flows, compliance controls, and operational frameworks for vaping product and stamp management aligned with HMRC regulatory standards and audit requirements. Collaborated closely with enterprise architects, compliance teams, and senior stakeholders to influence and support key architectural decisions, integration strategies, and future-state platform capabilities.
• Led programme planning and execution activities including defining Statement of Work management, roadmap planning, milestone tracking, dependency management, RAID governance, and executive status reporting.
• Managed programme financials including budget forecasting, resource allocation, variance and delta analysis, cost optimization, and underspend management while maintaining commercial accountability against delivery targets.
• Drove continuous improvement initiatives across delivery processes, governance standards, and operational workflows to improve efficiency, reduce defects, and strengthen programme execution maturity.
• Facilitated stakeholder workshops, governance forums, sprint ceremonies, and executive steering discussions to ensure transparency, alignment, and rapid decision-making across business and technology teams.
• Mentored and guided team members across delivery and domain areas, fostering a collaborative, accountable, and delivery-focused team culture.
• Agile Project Manager at Virgin Money Bank, Newcastle:
• Managed the delivery, governance, planning, reporting, dependencies and represented the programme in project forums, steering groups, project control boards and regulatory stakeholder meetings
• Work closely with business to understand and assess the business objectives and working with key stakeholders including project team, Scrum Masters, Product Owners to deliver the prioritized backlog

• Played a dual role with technical hat to provide support to tech teams where required in Digital customer journey by asking right questions during the product backlog refinement and Sprint planning sessions
• Assisted the team to remove impediments by having good understanding of release and control process
• Delivered Payment Service Directive Breach for the Bank with in committed schedule and cost
• Digitized the current manual Foreign Exchange process for the Bank to get custom rates for Business customers
• Creating and managing the project plans, coordinate with technical teams to meet the project timelines Challenge and maintain RAID log and update on daily / weekly basis where applicable. Provide plans and next action on mitigation of key risk indicators for different project teams
• Create financials for project including EPM allocations, maintain forecast, FFM, FMIS and flag variances
• Co-ordinating with Service Introduction to ensure all pre-requisites from release management are met
• Manage and co-ordinate with Business Analysts team to finalize customer and colleague comms

• Played all roles in SDLC Starting from Developer, IT Business Analyst, Scrum Master, IT Project Manager, Ops Lead, Cloud Implementation lead etc.
• Digital Lead at E.ON UK, Nottingham
• Successfully introduced new customer journeys and experiences in the Digital space to reduce the contact centre demand/OPEX & increase the NPS (Net Protector score).
• Lead the Transition of Digital portfolio at E.ON as Scrum Master & Product Lead to Infosys including 30+ applications hosted on Digital platform in less than 3 months.
• Reduce the contact centre demand by 30%.
• Introduced Live chat and BOT chat which increased the customer satisfaction exorbitantly and decreased the wait time on call.
• Conducting workshops/interviews with business stakeholders for requirement elicitation and effectively build product backlog. Implement caching using CDN which improved access speed on the web portal Introduced Cloudflare CDN in the landscape to mitigate BOT attacks.
• Refining the backlog with the development team to ensure that requirements are understood by the team to deliver promptly.
• Coordinated with the Enterprise Agile Teams across UK and India to understand progress and identify issues for all day-to-day activities. Constantly monitoring & tracking customer behaviour and data using Analytics tools.
• Lead peak team size of 40+ (Including 3 scrum teams & 2 Kanban team) across onsite & offshore.

During my role at Infosys I worked on various client projects over last few years including:

• Scrum Master at Talk-Talk London
• Microsoft Intune Architect at ERM London
• IT Business Analyst, Product Owner, Apple watch Developer at Spark, New Zealand
• IOS / SAP Mobility Platform Developer at FTSI, Firmenich, PwC, Baker Hughes, Southern California Edison