Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic
Karolina Wachocka

Karolina Wachocka

Leeds

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Offering strong leadership potential with background in team coordination and project management. Knowledgeable about fostering teamwork, communication, and problem-solving in dynamic environments.

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work history

Credit Control Team Leader CD&S

Univar Solutions
Bradford
01.2025 - 07.2025
  • Company Overview: Chemical Distribution & Specialities - NORDICS (Sweden, Norway, Finland, Denmark), CORPORATE ledger across whole EMEA region, UK & Ireland, Benelux (Belgium & Holland).
  • Managing team of 6 individuals across Chemical Distribution & Specialities market: Nordics, Corporate EMEA, UK, Ireland, Benelux.
  • Chemical Distribution & Specialities - NORDICS (Sweden, Norway, Finland, Denmark), CORPORATE ledger across whole EMEA region, UK & Ireland, Benelux (Belgium & Holland).
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Prioritized tasks according to urgency and importance, optimizing workload allocation among team members.
  • Reduced staff turnover with an effective motivation strategy.

Credit Control Team Leader North Region

Univar Solutions
Bradford
03.2022 - 01.2024
  • Company Overview: Chemical Distribution & Specialities - NORDICS (Sweden, Norway, Finland, Denmark), CORPORATE ledger across whole EMEA region.
  • Managing a team of 5 individuals working over three separate company ledgers (DACHCEE- Germany, Switzerland, Poland, Czech Republic, Slovakia, Hungary/ NORDICS- Sweden, Denmark, Norway, Finland/ Corp. Accounts – EMEA).
  • Lead by example promoting professionalism, positive networking, training, coaching and knowledge sharing.
  • Setting up Yearly goals and delivering Appraisals with team members, 1-2-1’s and ledger reviews, attendance meetings.
  • Creating and delivering daily, weekly, monthly reports.
  • Arrange regular meetings with internal and external colleagues as well as customers to ensure that all relevant problems/ disputes are handled with professional and timely manner.
  • Mentor & goals setting with new members of the team and promote best practice and successful mindset.
  • Handle all key/ problematic customers to ensure smooth cash collection which are critical to business cash flow.
  • Negotiating re payment plans when applicable; preparing and approving accounts to be passed to an external solicitor for recovery of debt.
  • Being first point of escalation in collection issues.
  • Maintain clean and safe working environment.
  • Fostered a high-performing environment to drive productivity and quality.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Provided comprehensive onboarding training to reduce learning curve for new hires.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Led project coordination, resulting in timely delivery.
  • Streamlined workflow for a more efficient process.
  • Supported new hires through onboarding process for speedy and successful training.
  • Led team of 5 to achieve KPI targets and successfully complete assigned projects.

Senior Credit Controller

Univar Solutions
Bradford
10.2019 - 03.2022
  • Support credit control team to ensure cash collection and KPI`s are achieved.
  • Ensure all work is correctly documented for weekly management reviews.
  • Managing own ledger as well as taking ownership of key collection accounts (across EMEA) to obtain on time payments in full.
  • Ensure blocked orders are dealt with quickly and efficiently.
  • Support sales in speedy resolution of customer`s disputes.
  • Assist FSS in the allocations of all cash and BACS receipts.
  • Acting as a point of escalation for other colleagues within credit control department.
  • Playing key role and being involved in monthly reviews of high-risk accounts.
  • Assisting and helping credit manager with weekly and monthly reports.
  • Provided training to junior staff, promoting a high-performance work environment.
  • Coordinated with legal team for effective handling of court proceedings related to bad debts.
  • Streamlined invoice processing; enhanced operational efficiency.
  • Increased efficiency within the team by streamlining workflow processes.
  • Liaised with sales department to address customer queries, resulting in improved communication.
  • Reviewed credit applications and conducted credit checks for sound decision-making process.
  • Developed tailored payment plans for struggling customers, aiding in their financial recovery whilst maintaining good relations.
  • Participated in regular meetings with management to discuss outstanding issues, contributing valuable insights for action plans.
  • Uploaded relevant documentation to client portals.
  • Progressed legal action for overdue accounts.

Credit Controller

Univar Solutions
Bradford
11.2016 - 10.2019
  • Managing day to date ledger and cash collection for DACHCEE countries: Poland, Czech, Slovakia, Hungary, Germany, Switzerland, EO01 Trientine – the highest value ledger with significant impact on m/e numbers and highest GP across EMEA.
  • Ensuring blocked orders are dealt quickly and efficiently.
  • Having professional approach to all internal & external customers.
  • Answering telephone calls in professional manner and dealing with all internal / external inquiries.
  • Communicating effectively between departments: sales and credit team.
  • Taking part in individual projects to achieve best results and outcome according to company policies and regulations.
  • Attending and contributing to all internal meetings e.g., risk assessment and improvement of using internal system project - Side trade.
  • Updated database regularly for maintaining up-to-date record of all transactions.
  • Developed strong relations with clients, fostering loyalty and trust on both ends.

Credit Controller

Premier Farnell
Leeds
03.2014 - 10.2018
  • Managing Eastern Europe (Poland, Slovakia, Romania, Baltics, Czech, Hungary, Russia) & FIM (Israel, North Africa, India, North America, Greece) ledger.
  • Also, for over 10 months covered the Irish Ledger in the absence of my colleague.
  • Reducing debts & DSO. Proactive cash collection on daily basis.
  • Ensuring all receipts and credits are correctly allocated.
  • Established and maintained great customer relationship to maximize account performance.
  • Manage customer`s accounts by ensuring all issues and queries are resolved within required time manner so no delays in payments occur.
  • Carrying out credit limit risks and agreement across EE ledger.
  • Maintaining profile of 3000 accounts, achieving over 120 phone calls on weekly basis.
  • Carrying cash collection on daily basis to achieve/ reach the monthly target.
  • Coach team on best practices to reduce 90+ day delinquency by 68%.
  • Helping & providing training to new team members.
  • Dealing with held orders releases.
  • Processing credit card transaction via phone.
  • Handing foreign exchange- dealing with the ledgers in different currencies.
  • Collaborated with internal teams to ensure smooth functioning of credit control processes.
  • Updated database regularly for maintaining up-to-date record of all transactions.
  • Conducted regular account reviews to maintain accurate records.

Credit Controller

De Vere Oulton Hall
Leeds
05.2012 - 03.2014
  • Checking bank statements & posting all BACS payments & allocating cash to relevant invoices.
  • Cash collection via phone, emails, fax, occasionally visiting customers.
  • Processing cash, Bacs, cheques, and credit card payments.
  • Resolving any queries/ disputes on customers’ accounts.
  • Redeeming all vouchers, process for payment & reconcile- Golf Clubs.
  • Preparing month end reports & reconcile the accounts e.g., Bank reconciliation, voucher reconciliation, guest ledger reconciliation, deposit ledger, refund/ overpayment, bad debt provision.
  • Maintaining the ledger of 1000 live accounts.
  • Occasionally covering in processing payments and invoices for Accounts Payable in colleagues’ absence – gaining new experience to have better understanding of finance structure.

Education

Conflict Resolutions & Human Rights - Level 5

Utrecht University
01.2015 - 10.2017

Professional Tennis Coaching - Level 3

Leeds
01.2015 - 09.2015

FCA in English - Level 3

Leeds Met University
/2009 - /2011

Business; Modern Politics and Conflict Resolutions Studies - BA Hons

University of Geneva
10.2006 - 06.2009

Skills

  • Credit control function and daily tasks
  • Team, Leadership and management proficiency
  • Communication excellence
  • Ability to work under pressure
  • Good organizational skills and decision- making skills
  • Meeting targets and goals
  • Excellent people skills
  • Multilingual (Fluent- English & Polish, Basic- German & Italian)
  • Professional knowledge of software (Microsoft Office, ASW, SAP, Opera, Salesforce, Side trade, Get Paid, Tableau, Portals- Tungsten, Ariba , J&J)
  • Motivational mastery
  • Training and Development
  • Performance evaluation
  • KPI management
  • Report-writing
  • GDPR compliance monitoring

Accomplishments

  • Runner Up in Exceptional Customer Service, Yorkshire Hotels & Venues Event, 11/01/11, Leeds
  • Member Service Representative, IPD Institute of Peace and Dialogue- United Nation, 01/01/12, New York
  • Tennis Coaching Level 3, 01/01/15, Leeds
  • Nominee to 'Exceptional Service and Commitment to Others', United Nation Award, 01/01/23, New York

Languages

English
Fluent
Polish
Native
German
Elementary
Italian
Beginner

Affiliations

  • Tennis
  • Travelling
  • Reading
  • Hiking

Timeline

Credit Control Team Leader CD&S

Univar Solutions
01.2025 - 07.2025

Credit Control Team Leader North Region

Univar Solutions
03.2022 - 01.2024

Senior Credit Controller

Univar Solutions
10.2019 - 03.2022

Credit Controller

Univar Solutions
11.2016 - 10.2019

Conflict Resolutions & Human Rights - Level 5

Utrecht University
01.2015 - 10.2017

Professional Tennis Coaching - Level 3

Leeds
01.2015 - 09.2015

Credit Controller

Premier Farnell
03.2014 - 10.2018

Credit Controller

De Vere Oulton Hall
05.2012 - 03.2014

Business; Modern Politics and Conflict Resolutions Studies - BA Hons

University of Geneva
10.2006 - 06.2009

FCA in English - Level 3

Leeds Met University
/2009 - /2011

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Karolina Wachocka