Karolina Komrskova
Chester-le-Street,Durham
Summary
Multilingual MSc graduate in International Marketing with a strong international background. Experienced in customer service and team supervision within hospitality, demonstrating effective problem-solving and relationship-building capabilities. Seeking a graduate role in international business, marketing, or client-focused environments to leverage language proficiency and people management skills.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
Work history
Food and Beverage Assistant
Uno's Trattoria
Newcastle upon Tyne
2025.02 - Current
- Delivered high-quality customer service in fast-paced hospitality environment with over 500 customer per day in peak periods.
- Resolved customer concerns quickly and professionally to maintain positive dining experience.
- Worked efficiently under pressure while maintaining accuracy and service standards.
- Recognised by management for speed, reliability and attention to detail.
Food Beverage Supervisor
Gainford Group
Newcastle upon Tyne
2021.04 - 2025.05
- Supervised front-of-house operations and coordinated a team of 20 staff members during busy service periods with over 150 guests per shift.
- Managed staff schedules for four different shift patterns and around 30 staff while considering team availability and operational needs.
- Handled customer complaints and resolved issues effectively, maintaining high guest satisfaction.
- Supported new staff training and maintained service quality standards.
Education
Master of Science - International Marketing
Newcastle University
Newcastle upon Tyne 2024.09 - 2025.12
Bachelor of Arts - Modern Languages, Translation and Interpreting
Newcastle University
Newcastle upon Tyne 2020.09 - 2024.06
A-Levels -
Grammar School of Velke Mezirici
Czech Republic 2012.09 - 2020.06
Skills
Key Skills
- Customer relationship management
- Team leadership and supervision
- Conflict resolution
- Cross-cultural communication
- Organisation and scheduling
- Problem solving under pressure
Languages
- Czech – Native
- English – C2
- French – B2
- German – B2
International Experience
Study Abroad
France and Austria
- Developed strong cross-cultural communication skills
Work Experience
United States
- Short-term work experience developing independence and international workplace awareness
Timeline
Food and Beverage Assistant
Uno's Trattoria
2025.02 - Current
Master of Science - International Marketing
Newcastle University
2024.09 - 2025.12
Food Beverage Supervisor
Gainford Group
2021.04 - 2025.05
Bachelor of Arts - Modern Languages, Translation and Interpreting
Newcastle University
2020.09 - 2024.06
A-Levels -
Grammar School of Velke Mezirici
2012.09 - 2020.06