Karl Such
Sheffield,South Yorkshire
Summary
I am a hardworking and conscientious individual, who is reliable and trustworthy. I have excellent communication and presentation skills which I have developed throughout my time at University, whilst studying English and American Literature. Professional with a focus on fostering and maintaining client relationships through effective communication and problem-solving. Capable of providing tailored advice and support, ensuring client satisfaction and loyalty. Skilled in conflict resolution and managing sensitive issues with empathy and discretion. I am a motivated recruitment advisor who can navigate high-stress situations with a smile and a can do attitude.
Overview
14
14
years of professional experience
Work history
Collections Advisor / Vulnerable Customer Team
My Finance Club
Sheffield
2025.06 - 2026.05
- Demonstrated expert knowledge of credit control regulations, promoting lawful practices within the firm.
- Resolved complex cases swiftly using problem-solving skills and industry knowledge.
- Implemented new tracking systems for overdue accounts, significantly enhancing productivity levels.
- Negotiated payment arrangements with customers to alleviate financial burdens.
- Streamlined collection processes for optimal operational efficiency.
- Maintained accurate record keeping for improved efficiency in collections proceedings.
- Developed rapport with clients for enhanced communication during collection efforts.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Generated reports to evaluate KPIs and financial data to inform future strategies.
- Devised and implemented winning strategies to meet department KPIs.
Workforce Relationship Advisor
Altrix Technologies
2023.01 - 2025.01
- Currently employed as workforce relationship advisor at Altrix Technologies.
- Building and developing an active relationship with a caseload of nurses and healthcare workers
- Providing a focused and friendly service, handle member enquiries answering any questions or queries in person via email, phone and WhatsApp
- Upheld accurate and efficient record-keeping procedures.
- Encouraged regular shift bookings by creating a genuine relationship with nurses.
- Consistently achieved moving and adaptive targets
- Processed bookings and cancellations in collaboration with customer support.
- Distributed agency uniforms and badges to new hires for identification.
- Kept current with Altrix service and framework developments both internally and by external NHS Trusts.
- Utilised empathy and active listening skills to create a supportive environment.
- Managed confidential client records with discretion, adhering to data protection regulations and ethical standards.
- Conducted one-on-one calls to address individual concerns and develop personalized strategies for booking shifts
Fraud support officer
RBS/Natwest Group
2021.01 - 2022.10
- Served as fraud support officer at RBS.
- Supported customers impacted by fraud.
- Assess potential fraud incidents on a case-by-case basis.
- Monitored IP addresses and devices responsible for payments.
- Examined transaction records to detect machine interference.
- Evaluated cases and made decisions to decline or refund them where necessary.
- Fostered strong relationships with clients through regular updates and transparent communication.
- Conducted comprehensive market research to stay abreast of industry trends and regulatory changes.
- Created a relationship with clients to identify income, expenses and financial objectives, developing customized financial plans to help after falling victim to scams/fraud.
Tech support advisor
Tech Mahindra
Manchester
2020.10 - 2021.01
- My responsibilities included troubleshooting customer technical issues, coordinating engineer appointments and sourcing equipment. I would also be required to assist with compensation and complaint handling.
- Provided technical support to clients, offering clear guidance on use of products.
- Utilized strong interpersonal skills to support a diverse customer base.
Customer Support
Sky
2020.02 - 2020.08
- Served as a member of technical customer support team at Sky.
- Demonstrated in-depth knowledge of broadband and technical issues.
- Resolved problems related to Sky equipment and associated hardware
- Despite being a technical support role I was also required to meet sales targets consistently through expertise in product
- Coordinated scheduling of engineer and installation appointments, assisting customers with billing inquiries and dealing with customer complaints
Exams Officer
AQA
2019.04 - 2019.11
- Held a temporary position as exams officer and in customer services at AQA exam board.
- This role required excellent IT skills, guiding examiners through different marking programs, troubleshooting any issues with use and installation
- I was required to have knowledge of Microsoft CRM and Excel for this role
- The position also required me to deal with sensitive information regarding exams and students, as this was during exam season tensions were running high for many exams officers and teachers and so I was required to be calm, collected and empathetic when dealing with these calls
Warehouse Operative
N Brown Group
2018.10 - 2019.02
- Served as a warehouse operative for N Brown Group through Staffline agency.
- My duties would include picking, packing, using an assisted voice pick, sortation and loading of the items and general warehouse duties and care
- Employed strong communication techniques
- Picked orders to meet productivity targets.
- Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
Temporary Sales Assistant
HMV
Manchester
2013.11 - 2014.02
- My duties included handling money and working on the tills, having excellent customer service skills and also aiding in the moving of the shops location which involved me organizing stock and helping create the layouts of the merchandise
Hall Assistant
Victoria Hall
2013.06 - 2013.09
- Liberty Park (Previously Victoria Hall.)
- My responsibilities included Admin work, cleaning, inventory and general housekeeping of the halls to ensure that they were up to standard for the visitors and guests during the summer and also that they were in pristine condition for the students moving in for the academic year, I was part of a team of three and good leadership as well as cooperative skills
Sales Assistant
HMV
Manchester
2012.01 - 2012.12
- In HMV Manchester, I had to have extensive knowledge of music, films and games
- I had to use my excellent communication and social skills in order to interact with the customers and help to find them whatever they were looking for
- I was trained on the tills for this position where I had to serve customers and handle money
Warehouse Operative
GI Group
Stockport
2012.01 - 2012.12
- A temporary position working for the agency in various warehouses
- My duties included picking, packing, cleaning, loading and unloading and also stripping PCs
Education
Bachelor of Arts - English and American Literature
Manchester Metropolitan University
A Levels - English Literature, Film Studies, Psychology
Ashton Sixth Form College
GCSEs -
Longdendale High School
Skills
- Customer Service
- Customer Support
- Customer Care
- Networking
- Negotiation techniques
- Emotional maturity
- Research and Data Analysis
- Case Management
- Interpersonal skills
- Data protection compliance
- Debt settlement understanding
- Data entry efficiency
- Flexible approach to workload
- Empathy and understanding
- Professional phone etiquette
- ethics and integrity
Hobbies and interests
- I am an active musician, writing, recording and releasing music.
- Hiking and nature.
- Reading.
Timeline
Collections Advisor / Vulnerable Customer Team
My Finance Club
2025.06 - 2026.05
Workforce Relationship Advisor
Altrix Technologies
2023.01 - 2025.01
Fraud support officer
RBS/Natwest Group
2021.01 - 2022.10
Tech support advisor
Tech Mahindra
2020.10 - 2021.01
Customer Support
Sky
2020.02 - 2020.08
Exams Officer
AQA
2019.04 - 2019.11
Warehouse Operative
N Brown Group
2018.10 - 2019.02
Temporary Sales Assistant
HMV
2013.11 - 2014.02
Hall Assistant
Victoria Hall
2013.06 - 2013.09
Sales Assistant
HMV
2012.01 - 2012.12
Warehouse Operative
GI Group
2012.01 - 2012.12
A Levels - English Literature, Film Studies, Psychology
Ashton Sixth Form College
GCSEs -
Longdendale High School
Bachelor of Arts - English and American Literature
Manchester Metropolitan University