Summary
Overview
Work history
Education
Skills
Timeline
Generic

Megan Carroll

Dumbarton

Summary

Healthcare Assistant who supports qualified staff in management and execution of clinical practice. Collaborates with multi-disciplinary team and acts as patient advocate to deliver quality care. Undertakes range of clinical support functions and participates in continuous quality improvement initiatives to enhance quality of patient care. Talented Healthcare Assistant with experience managing large client caseloads covering varied social issues. Focused and compassionate to deliver considered, strategic care and support. Specialist in community rehabilitation programmes focused on reducing needs for ongoing care.

Overview

12
12
years of professional experience

Work history

Energy Advisor (vulnerable)

OVO
Glasgow, Glasgow City
11.2023 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Resolved customer complaints effectively, maintaining brand reputation.
  • Delivered personalised service to each client, fostering trust and loyalty.
  • Enhanced customer satisfaction by promptly addressing queries and concerns.
  • Managed large volumes of incoming calls for efficient customer service operations.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Adminastrative Assistant

Dr Datta & Partners GP Practice
Cardonald, Glasgow City Of
10.2022 - 09.2023
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Implemented appointment reminder system in MJog, reducing missed appointments.
  • Improved patient outcomes by arranging follow-up appointments with GP and Nurse healthcare professionals.
  • Protected patient rights through continued discretion and confidentiality.
  • Produced high-volume repeat prescriptions.
  • Maintained timely check-in services, noting patient arrivals for efficient appointment running.
  • Offered advice on additional services to best meet patient needs.
  • Scheduled patient appointments using Emis booking system.
  • Responded calmly and compassionately in emergency situations.
  • Communicated results to patients following instructions from medical professionals.
  • Welcomed patients with kindness to enhance checking in processes.
  • Collected and provided patient information to relevant medical professionals.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Special Needs Support Worker

The Richmond Fellowship Scotland
Paisley, Renfrewshire
08.2020 - 12.2021
  • Prepared visual aids, equipment and classroom displays.
  • Created and distributed instructional materials for group and one-on-one use.
  • Attended and contributed team meetings, providing feedback and advising on child development progress.
  • Maintained up to date knowledge on residential childcare policy, practice and legislation to ensure compliance.
  • Facilitated smooth residence operations, producing and maintaining high-quality records.
  • Participated in health and safety training, verifying the right systems were in place to safeguard the welfare and health of children.
  • Assessed clients and documented information for records and analysis.
  • Identified key client needs to develop targeted support programmes.
  • Monitored client progress and adapted support programmes to meet changing needs.
  • Listened to clients' current struggles to signpost relevant support.
  • Offered practical daily living advice, including financial planning, housing support and legal guidance.
  • Highlighted additional support provisions to maximise clients' growth opportunities.
  • Planned and supervised interventions for children with complex needs, addressing issues and proposing solutions.

Senior Support Worker

Bupa HealthCare/Advinia Healthcare
Paisley, Renfrewshire
10.2018 - 02.2020
  • Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
  • Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
  • Carried out initial risk and requirement assessments, enabling development of bespoke care packages.
  • Monitored junior staff to assess care provisions and implement continued best practices.
  • Promptly addressed and resolved performance concerns to maintain safe, effective care provisions.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Assisted clinical staff with wound care and health assessments, enhancing care continuity between support teams.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement and development.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Supported numerous individuals in maximising physical, intellectual, emotional and social capabilities through individualised care plans.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Assisted in all aspects of personal care, retaining comfort and dignity.

Support Worker (Older Adults in Care)

Bupa HealthCare
Paisley, Renfrewshire
01.2017 - 12.2018
  • Dealt with emergencies with calm and composure.
  • Handled patients' hygiene needs in support of personal dignity and optimum wellness.
  • Advised on dietary, nutrition and illness prevention.
  • Coordinated care across large wards based on patient priorities and requests.
  • Eased family anticipation by updating regularly on patient progress, developments and treatment changes.
  • Stayed up-to-date on the latest nursing developments to provide best patient care.
  • Complied with quality healthcare standards to uphold hospital reputation.
  • Participated in health education programmes and nurse education activities in clinical and community settings.
  • Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
  • Assisted team with developing balanced care plans incorporating physical, mental and social needs.
  • Monitored patient behaviour and responses to treatments and reported concerns to senior staff.

Care Assistant

Carewatch
Paisley, Renfrewshire
01.2015 - 12.2017
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Assisted with medicine and stock counting, ordering and replenishing.
  • Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.

Retention Advisor

British Telecom
Glasgow, Glasgow City
04.2013 - 10.2014
  • Evaluated products to select mix meeting current customer demand.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Compared supplier risks to make balanced, strategic purchasing choices.
  • Researched and applied proven marketing techniques to drive sales.

Education

Scottish Qualifications Certificate -

Renfrew High School
Renfrew
07.2011

Skills

  • Patient flow optimisation
  • Prescription handling
  • Document control
  • Wpm typing speed
  • Multi-line telephone systems
  • Report development
  • Security awareness
  • Customer relations
  • Patient discretion
  • Mail handling
  • Verbal and written communication
  • Excellent customer care
  • Methodical multitasking

Timeline

Energy Advisor (vulnerable)

OVO
11.2023 - Current

Adminastrative Assistant

Dr Datta & Partners GP Practice
10.2022 - 09.2023

Special Needs Support Worker

The Richmond Fellowship Scotland
08.2020 - 12.2021

Senior Support Worker

Bupa HealthCare/Advinia Healthcare
10.2018 - 02.2020

Support Worker (Older Adults in Care)

Bupa HealthCare
01.2017 - 12.2018

Care Assistant

Carewatch
01.2015 - 12.2017

Retention Advisor

British Telecom
04.2013 - 10.2014

Scottish Qualifications Certificate -

Renfrew High School

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Megan Carroll