Karl Marzon
Basildon,United Kingdom
Summary
Versatile individual with focus on student engagement and community outreach. Brings commitment to fostering positive relationships, improving student experience, and promoting university programmes. Utilises excellent communication skills, creativity and student-centric approach to meet recruitment targets and enhance university reputation.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Student outreach ambassador
Anglia Ruskin University
Chelmsford, Essex
10.2024 - Current
- Boosted student enrolment by participating in school visits and open days.
- Collaborated closely with admissions team to streamline recruitment process effectively.
- Facilitated workshops on time management and study habits, benefiting incoming students greatly.
- Built strong relationships with local community organisations for student participation in various programmes.
- Represented the university at various education fairs to attract potential students.
- Demonstrated excellent customer service skills whilst handling enquiries from potential applicants; ensured positive first impression of the institution.
- Served as primary contact point for all potential students, addressing their queries promptly.
Healthcare support worker
Mid and South Essex
Basildon, Essex
04.2021 - 09.2024
- Provided companionship and emotional support to distressed or lonely residents.
- Documented patient observations accurately for healthcare team's reference.
- Prepared meals according to individual dietary requirements, promoting good nutrition.
- Practised infection control standards to maintain patient health and safety.
- Attended mandatory training courses on regular basis to keep skills updated.
- Improved patient comfort by assisting with daily personal hygiene tasks.
- Worked closely with multidisciplinary team to deliver holistic care.
- Supported the implementation of care plans tailored to individual patient needs.
- Ensured timely delivery of meals and refreshments, maintaining hydration levels of patients.
- Helped elderly residents with basic living skills such as dressing and feeding themselves.
- Maintained a clean, safe environment for all patients.
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Assisted in mobility exercises to enhance physical strength and recovery of patients.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
Healthcare Support Worker
Joseph House
Southend-on-Sea, Essex
12.2020 - 03.2021
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Supported the implementation of care plans tailored to individual patient needs.
- Improved patient comfort by assisting with daily personal hygiene tasks.
- Monitored vital signs of patients under supervision of registered nurse, ensuring well-being.
Customer assistant
Sainsbury's
Basildon, Essex
05.2018 - 09.2019
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Assisted customers with product selection to ensure satisfaction.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Operated till systems smoothly, streamlining check-out process for customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
Education
GCSEs - Mathematics
Basildon Upper Academy
Basildon, Essex 09.2014 - 07.2015
GCSEs - English Language
Basildon Upper Academy
Basildon 09.2014 - 07.2015
GCSEs - Additional Science
Basildon Upper Academies
Basildon 09.2014 - 07.2015
GCSEs - Level 2 Business Studies
Basildon Upper Academy
Basildon 09.2014 - 07.2015
Skills
- Customer orientation
- Microsoft office suite proficiency
- Effective time management
- Empathetic listening
- Brand advocacy
- Campus-specific marketing
- Customer service techniques
- Customer Service
- Complaint handling
- Conflict Resolution
- Critical-thinking
References
References available upon request.
Timeline
Student outreach ambassador
Anglia Ruskin University
10.2024 - Current
Healthcare support worker
Mid and South Essex
04.2021 - 09.2024
Healthcare Support Worker
Joseph House
12.2020 - 03.2021
Customer assistant
Sainsbury's
05.2018 - 09.2019
GCSEs - Mathematics
Basildon Upper Academy
09.2014 - 07.2015
GCSEs - English Language
Basildon Upper Academy
09.2014 - 07.2015
GCSEs - Additional Science
Basildon Upper Academies
09.2014 - 07.2015
GCSEs - Level 2 Business Studies
Basildon Upper Academy
09.2014 - 07.2015
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