Skilled professional focused on customer satisfaction and effective problem-solving. Demonstrates strong communication and leadership abilities while managing multiple tasks and prioritizing efficiently. Committed to achieving organizational goals and maintaining high standards of productivity.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Food and Beverage Supervisor
Mount Charles
Aldergrove, Antrim
04.2023 - Current
Led workforce training sessions for improved service delivery.
Maintained high standards of cleanliness and hygiene in the food preparation area.
Provided regular performance feedback to staff for their professional development.
Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
Streamlined inventory management to minimise waste.
Enhanced customer satisfaction by promptly addressing and resolving complaints.
Established excellent rapport with customers via friendly and professional service.
Increased team productivity with efficient work schedules and staff assignments.
Ensured compliance with licensing laws, health regulations, and safety legislation within the premises.
Food and beverage assistant
Mount Charles
Aldergrove, Antrim and Newtownabbey
08.2022 - 04.2023
Delivered exceptional customer service by promptly addressing diner needs.
Maintained compliance with alcohol serving laws to ensure legal adherence.
Implemented waste reduction practices, resulting in significant resource and cost savings.
Ensured cleanliness in dining area, contributing to a pleasant atmosphere.
Coordinated with chefs on special dietary requirements, enhancing customer satisfaction.
Resolved customer complaints efficiently, fostering loyalty and repeat business.
Adapted to changing schedules, ensuring consistent performance across shifts.
Cross-sold additional dishes and beverages, increasing overall revenue generation.
Education
1st Class Bachelor of Arts - Events Management
University of Sunderland
09.2019 - 05.2022
Skills
Customer-focused
Problem-solving
Communication skills
Team Player
Time management
Leadership
Multitasking and prioritisation
Organisational skills
Additional Information
Have a full clean driving licence and access to my own vehicle