Karl Beggs
Newtownabbey,Antrim
Summary
Skilled professional focused on customer satisfaction and effective problem-solving. Demonstrates strong communication and leadership abilities while managing multiple tasks and prioritizing efficiently. Committed to achieving organizational goals and maintaining high standards of productivity.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Food and Beverage Supervisor
Mount Charles
Aldergrove, Antrim
04.2023 - Current
- Led workforce training sessions for improved service delivery.
- Maintained high standards of cleanliness and hygiene in the food preparation area.
- Provided regular performance feedback to staff for their professional development.
- Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
- Streamlined inventory management to minimise waste.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Established excellent rapport with customers via friendly and professional service.
- Increased team productivity with efficient work schedules and staff assignments.
- Ensured compliance with licensing laws, health regulations, and safety legislation within the premises.
Food and beverage assistant
Mount Charles
Aldergrove, Antrim and Newtownabbey
08.2022 - 04.2023
- Delivered exceptional customer service by promptly addressing diner needs.
- Maintained compliance with alcohol serving laws to ensure legal adherence.
- Implemented waste reduction practices, resulting in significant resource and cost savings.
- Ensured cleanliness in dining area, contributing to a pleasant atmosphere.
- Coordinated with chefs on special dietary requirements, enhancing customer satisfaction.
- Resolved customer complaints efficiently, fostering loyalty and repeat business.
- Adapted to changing schedules, ensuring consistent performance across shifts.
- Cross-sold additional dishes and beverages, increasing overall revenue generation.
Education
1st Class Bachelor of Arts - Events Management
University of Sunderland
09.2019 - 05.2022
Skills
- Customer-focused
- Problem-solving
- Communication skills
- Team Player
- Time management
- Leadership
- Multitasking and prioritisation
- Organisational skills
Additional Information
- Have a full clean driving licence and access to my own vehicle
Interests
Football, Walking, Fishing, Cycling, Driving, Traveling
Timeline
Food and Beverage Supervisor
Mount Charles
04.2023 - Current
Food and beverage assistant
Mount Charles
08.2022 - 04.2023
1st Class Bachelor of Arts - Events Management
University of Sunderland
09.2019 - 05.2022
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