Maisie Dring
Preston,Lancashire
Summary
Motivated hospitality professional with experience delivering first-class customer experiences in busy hospitality settings. Secures team success through hard work, attention to detail, excellent organisation and outstanding problem-solving. Recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Food & Beverage / Front of House Supervisor
Bartle Hall Hotel
Preston , Lancashire
08.2021 - Current
- Managed inventory of resources necessary for service provision.
- Led and inspired team of 10 to uphold business standards and demonstrate professionalism at all times through assessed team performance, identifying weak areas for improvements and acknowledging achievements.
- Solved customer queries and problems efficiently, maintaining excellent satisfaction ratings.
- Forged partnerships with other service providers to boost supplier connections and diversify services.
- Set dining tables to prepare for diverse types of events, following strict service standards. Additionally, maintained slick front-of-house processes in a high-volume establishment through exceptional organisation and staff management.
- Performed closing procedures in POS system, controlling and rebalancing cash, credit card and debit card settlements accurately and efficiently.
- Implemented safe working practices to safeguard safety of guests and workers.
- Facilitated fast and efficient communication between front and back of house staff. This is through working closely with chef and kitchen staff to confirm food and beverage services met customers' needs.
- Minimised guest complaints, conducting regular check backs with event organisers and guests to ensure customer satisfaction..
- Completed opening and closing procedures including product replenishment guaranteeing the appropriate stock levels are kept to match expected demand.
Administration assistant
Staywarm Energy ltd
Preston , lancashire
08.2019 - 03.2021
- Kept adequate office supplies on hand to support staff and business requirements.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Managed telesales and fitter recruitment.
- In charge of the businesses social media platforms.
- Successfully completed computer literacy skills.
- Demonstrated the ability to organise charity events.
- Completed all required administration duties.
- Responsible for all customer communications including handling 20 incoming calls on average daily.
- Took payments securely in line with confidentiality policy.
- Carried out surveys of the product sold within customers homes.
Waitress
The Running Pump
Preston , Lancashire
05.2018 - 08.2019
- Greeted and escorted customers to their table.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Accurately took orders, making menu recommendations as appropriate.
- Checked customer IDs to confirm age before selling age-restricted products.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
Education
Some College (No Degree) - Business Extended Diploma
Runshaw College
Leyland 09.2017 - 06.2019
Skills
- Staff supervision
- Providing in house training
- Food and Beverage inventory management
- Workflow planning
- Customer-focused
- Customer complaint handling
- Time Management
- Problem-solving
- Food hygiene regulations
- Trained in First Aid and COSHH regulations
- Wine and spirits knowledge
Timeline
Food & Beverage / Front of House Supervisor
Bartle Hall Hotel
08.2021 - Current
Administration assistant
Staywarm Energy ltd
08.2019 - 03.2021
Waitress
The Running Pump
05.2018 - 08.2019
Some College (No Degree) - Business Extended Diploma
Runshaw College
09.2017 - 06.2019
Similar Profiles
Cameron RobinsonCameron Robinson
Server/Host/Backserver/Expeditor at Langdon Hall Country House Hotel and SpaServer/Host/Backserver/Expeditor at Langdon Hall Country House Hotel and Spa
Amy MossAmy Moss
Shift Supervisor at Broom Hall HotelShift Supervisor at Broom Hall Hotel
Iryna KhmelevskaIryna Khmelevska
Hotel Front Desk Manager at Macdonald Frimley Hall and Spa HotelHotel Front Desk Manager at Macdonald Frimley Hall and Spa Hotel