Karina Ginko
London
Summary
Creative and detail-driven professional with a background in hotel supervision, administration, and customer support, now stepping into event coordination. Combines strong organisational skills with a natural eye for aesthetics to design and deliver engaging, well-curated experiences. Confident communicator with a polished presence, known for bringing positive energy, strong teamwork, and a hands-on approach in fast-paced environments. Passionate about transforming ideas into memorable events where every detail contributes to a seamless and visually impactful result.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work history
Hotel Supervisior
Travelodge
London
2022.05 - Current
- Confidence in supervising and supporting a team
- Experience delivering service across multiple areas including restaurant, bar, room service, lounge, afternoon tea, and events
- Experience supporting, conferences, and special events
- Excellent customer service and communication skills
- A flexible, hands-on approach with the ability to adapt across departments
- A positive, "can-do" attitude and willingness to learn
- A genuine passion for hospitality and delivering excellent guest experiences
Customer Service Support
Badoo
London
2018.09 - 2024.06
- Handled out-of-hours calls – providing round-the-clock customer service support.
- Provided customer service support resolving technical queries swiftly.
- Provided customer service support to handle queries and complaints, enhancing satisfaction levels.
- Upsold additional products and services to increase customer account value.
- Provided customer service support, addressing queries regarding product usage and troubleshooting.
Receptionist
WinTechnologies
London
2016.09 - 2021.06
- Handled appointment scheduling to ensure smooth daily operations.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Answered and helped resolve enquiries from clients, vendors and general public.
Marketing assistant
Capital Business Event
London
2008.09 - 2010.01
- Assisted with organisation of focus groups from initiation to conclusion
- Collaborated with clients, management, and marketing teams to support achievement of desired outcomes
- Managed social media budgets and timelines according to pre-set agreements
- Utilised a computer database for recording and retrieving customer information and specialist details
- Addressed customer concerns by actively listening and posing pertinent questions
- Coordinated promotional and networking initiatives for all services.
Education
NVQ Level 1 - Live Coaching
Brentwood Learning College
London 2020.03 - 2021.04
Health& Safety Certificate
Compass Group
2016.06 - 2016.06
Custoner Service Level 2
Aspiring 2 be
2016.03 - 2016.05
Diploma of Higher Education - Translation
Technical University Riga
1999.09 - 2005.04
Skills
- Communication skills
- Problem-solving
- Calm under pressure
- Public speaking
- Team building
- Strategic planning
- Leadership
Affiliations
- Photography, flower design, decoration
Timeline
Hotel Supervisior
Travelodge
2022.05 - Current
NVQ Level 1 - Live Coaching
Brentwood Learning College
2020.03 - 2021.04
Customer Service Support
Badoo
2018.09 - 2024.06
Receptionist
WinTechnologies
2016.09 - 2021.06
Health& Safety Certificate
Compass Group
2016.06 - 2016.06
Custoner Service Level 2
Aspiring 2 be
2016.03 - 2016.05
Marketing assistant
Capital Business Event
2008.09 - 2010.01
Diploma of Higher Education - Translation
Technical University Riga
1999.09 - 2005.04