Karen Rowlands
Hayling Island,Hampshire
Summary
Dedicated healthcare professional with a strong focus on patient comfort prioritisation and uplifting communication. Demonstrates expertise in phlebotomy and blood collection procedures, ensuring health and safety consciousness at all times. Skilled in building rapport with patients through empathy and compassion, while effectively multitasking under pressure.
Strong communication and problem-solving skills, complemented by solid foundation in medical knowledge and patient care. Possesses ability to build trust with patients and work collaboratively with healthcare teams.
Reliable and approachable professional with strong background in customer service and administrative support. Demonstrates excellent communication skills and proficiency in managing schedules and handling confidential information. Committed to enhancing patient experience .
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work history
Phlebotomist
The Elms Practice
Hayling Island, Hampshire
2015.02 - Current
- Maintained strict adherence to health regulations in all tasks, ensuring patient safety.
- Established trust among patients through professional and empathetic communication skills.
- Built rapport with nervous patients to ease discomfort during procedure.
- Guarantee accurate labelling, secure storage, and safe transportation of blood samples to laboratory.
- Coordinate efforts within healthcare team to ensure precise communication.
- Ensured sufficient stock of supplies by regular inventory checks.
Administrator
The Elms Practice
Hayling Island, Hampshire
2015.02 - Current
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Handled appointment scheduling to ensure smooth daily operations.
- Upheld confidentiality with sensitive information handling procedures.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
Childcare Lecturer
Portsmouth College
Portsmouth, Hampshire
2012.09 - 2015.02
- Enhanced learning outcomes with engaging lesson plans.
- Participated in parent-teacher meetings to discuss student progress and address concerns.
- Followed safeguarding principles to maximise student health and wellbeing.
- Established a positive rapport with each child, enhancing trust in the teacher-student relationship.
- Reviewed and revised curriculum regularly.
- Advised students on academic progress to ensure positive results.
- Participated actively in faculty training programmes to enhance teaching skills.
Office Manager
Rowlands Construction
Hayling Island, Hampshire
2000.04 - 2011.08
- Performed regular audits on company expenditures, identifying potential cost-saving opportunities.
- Improved office efficiency by streamlining administrative procedures.
- Streamlined invoice processing procedures for smoother financial operations.
- Resolved employee conflicts with tactful mediation strategies.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Prepared detailed reports for senior management's strategic planning.
- Liaised with IT department to rectify technical issues promptly.
Education
BTEC Level 3 - Business & Finance
Southdowns College
Havant, Hampshire 1988.09 - 1990.07
NVQ Level 5 - Teacher Training
Portsmouth College
Portsmouth 2012.09 - 2014.06
NVQ Level 2 - Childcare
Elephant & castle College
London 1995.09 - 1996.06
Skills
- Patient comfort prioritisation
- Uplifting communication
- Building rapport with patients
- Knowledge and experience of phlebotomy procedures
- Blood collection procedures
- Health and safety consciousness
- Multitasking under pressure
- Empathy and compassion
Timeline
Phlebotomist
The Elms Practice
2015.02 - Current
Administrator
The Elms Practice
2015.02 - Current
Childcare Lecturer
Portsmouth College
2012.09 - 2015.02
NVQ Level 5 - Teacher Training
Portsmouth College
2012.09 - 2014.06
Office Manager
Rowlands Construction
2000.04 - 2011.08
NVQ Level 2 - Childcare
Elephant & castle College
1995.09 - 1996.06
BTEC Level 3 - Business & Finance
Southdowns College
1988.09 - 1990.07