Summary
Overview
Work history
Education
Skills
Timeline
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Karen Rowlands

Hayling Island,Hampshire

Summary

Dedicated healthcare professional with a strong focus on patient comfort prioritisation and uplifting communication. Demonstrates expertise in phlebotomy and blood collection procedures, ensuring health and safety consciousness at all times. Skilled in building rapport with patients through empathy and compassion, while effectively multitasking under pressure.

Strong communication and problem-solving skills, complemented by solid foundation in medical knowledge and patient care. Possesses ability to build trust with patients and work collaboratively with healthcare teams.

Reliable and approachable professional with strong background in customer service and administrative support. Demonstrates excellent communication skills and proficiency in managing schedules and handling confidential information. Committed to enhancing patient experience .

Overview

25
25
years of professional experience
4
4
years of post-secondary education

Work history

Phlebotomist

The Elms Practice
Hayling Island, Hampshire
02.2015 - Current
  • Maintained strict adherence to health regulations in all tasks, ensuring patient safety.
  • Established trust among patients through professional and empathetic communication skills.
  • Built rapport with nervous patients to ease discomfort during procedure.
  • Guarantee accurate labelling, secure storage, and safe transportation of blood samples to laboratory.
  • Coordinate efforts within healthcare team to ensure precise communication.
  • Ensured sufficient stock of supplies by regular inventory checks.

Administrator

The Elms Practice
Hayling Island, Hampshire
02.2015 - Current
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Upheld confidentiality with sensitive information handling procedures.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.

Childcare Lecturer

Portsmouth College
Portsmouth, Hampshire
09.2012 - 02.2015
  • Enhanced learning outcomes with engaging lesson plans.
  • Participated in parent-teacher meetings to discuss student progress and address concerns.
  • Followed safeguarding principles to maximise student health and wellbeing.
  • Established a positive rapport with each child, enhancing trust in the teacher-student relationship.
  • Reviewed and revised curriculum regularly.
  • Advised students on academic progress to ensure positive results.
  • Participated actively in faculty training programmes to enhance teaching skills.

Office Manager

Rowlands Construction
Hayling Island, Hampshire
04.2000 - 08.2011
  • Performed regular audits on company expenditures, identifying potential cost-saving opportunities.
  • Improved office efficiency by streamlining administrative procedures.
  • Streamlined invoice processing procedures for smoother financial operations.
  • Resolved employee conflicts with tactful mediation strategies.
  • Ensured smooth day-to-day operations with diligent oversight of office tasks.
  • Prepared detailed reports for senior management's strategic planning.
  • Liaised with IT department to rectify technical issues promptly.

Education

BTEC Level 3 - Business & Finance

Southdowns College
Havant, Hampshire
09.1988 - 07.1990

NVQ Level 5 - Teacher Training

Portsmouth College
Portsmouth
09.2012 - 06.2014

NVQ Level 2 - Childcare

Elephant & castle College
London
09.1995 - 06.1996

Skills

  • Patient comfort prioritisation
  • Uplifting communication
  • Building rapport with patients
  • Knowledge and experience of phlebotomy procedures
  • Blood collection procedures
  • Health and safety consciousness
  • Multitasking under pressure
  • Empathy and compassion

Timeline

Phlebotomist

The Elms Practice
02.2015 - Current

Administrator

The Elms Practice
02.2015 - Current

Childcare Lecturer

Portsmouth College
09.2012 - 02.2015

NVQ Level 5 - Teacher Training

Portsmouth College
09.2012 - 06.2014

Office Manager

Rowlands Construction
04.2000 - 08.2011

NVQ Level 2 - Childcare

Elephant & castle College
09.1995 - 06.1996

BTEC Level 3 - Business & Finance

Southdowns College
09.1988 - 07.1990

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Karen Rowlands