Summary
Overview
Work History
Education
Skills
Custom
Affiliations
Timeline
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Jennifer BURNS

Romford,essex

Summary

Dedicated healthcare professional with extensive expertise in phlebotomy and patient care. Demonstrates proficiency in venepuncture, infection prevention, and medical equipment sterilisation, ensuring patient comfort and safety. Adept at managing clinical environments with strong organisational skills and time management. Skilled in building rapport with patients, providing compassionate care, and maintaining patient confidentiality. Committed to enhancing patient experiences and pursuing opportunities for professional growth in healthcare.

Reliable and compassionate, committed to providing high-quality patient care and ensuring accurate blood sample collection. Possesses strong interpersonal skills and meticulous attention to detail, honed through extensive experience in healthcare settings.

Overview

20
20
years of professional experience

Work History

Phlebotomist

Nelft Cene innovation centre
Rainham, Dagenham
12.2024 - 05.2025
  • Confirming patients’ details
  • Taking patients’ blood test
  • Restocking
  • Ordering stock
  • Working the 10 to 8
  • Putting patient’s details on the blood bottles
  • Spinning bloods.
  • Achieved quick turnaround times by swiftly processing samples after collection.
  • Prepared patients for procedure by explaining process thoroughly.
  • Maintained strict adherence to health regulations in all tasks, ensuring patient safety.
  • Collected blood samples for diagnostic purposes.
  • Ensured accuracy of patient information by meticulous record keeping.
  • Improved patient comfort by employing gentle venipuncture techniques.
  • Enhanced laboratory efficiency with prompt and accurate sample labelling.
  • Built rapport with nervous patients to ease discomfort during procedure.
  • Ensured sufficient stock of supplies by regular inventory checks.
  • Established trust among patients through professional and empathetic communication skills.
  • Greeted patients and verified personal information before phlebotomy services.
  • Monitored patient wellness during collection to proactively address adverse reactions.
  • Placed used syringes and needles in designated sharps container and disposed of gauze and gloves in appropriate receptacle.
  • Set up areas and equipment to help keep appointments running to schedule.
  • Cleaned and sterilised instruments to prepare for clinical procedures.

Maternity care Assistant and Healthcare assistant

Havering and Redbridge University Hospital NHS Trust
Romford
06.2020 - 05.2025
  • Running theatres
  • Cleaning and restocking
  • Blood taking
  • Removing catheters and cannulas
  • Making beds
  • Supporting mums breastfeed
  • End of life
  • Taking additional tests
  • Urine tests
  • Supporting nurses, midwives and doctors
  • ECG
  • Blood pressure and saturations
  • Documenting in patients records and observations
  • I’ve also worked in the Moultrie and on covid wards and A&E and children’s wards.
  • Conducted regular checks on patients to ensure top-tier physical well-being.
  • Worked closely with midwives and doctors during emergencies; ensuring swift responses saved lives.
  • Offered compassionate assistance during labour, facilitating a more comfortable experience for mothers-to-be.
  • Responded quickly to urgent situations with calmness and professionalism; facilitated prompt medical attention.
  • Prepared rooms before childbirth; contributed towards efficient handling of deliveries.
  • Maintained cleanliness and hygiene in all areas of the maternity ward, promoting a safe environment for patients and staff alike.
  • Assisted in baby delivery under supervision, aiding smooth transition of newborns into the world.
  • Managed stock levels of supplies within ward; prevented shortages during crucial times.
  • Provided emotional support to families during childbirth process; creating an atmosphere of trust and understanding.
  • Guided new mothers in practical infant care related to nappy changing, top and tailing and cord care.
  • Provided additional care to newborn babies where mothers were unable to, under close midwife supervision.
  • Proactively supported breastfeeding and bottle-feeding mothers, providing helpful guidance and advice to optimise those choices.
  • Verified patient identification, double-checking patient chart details and wrist labels.
  • Supported nurses with preparation and delivery of diagnostic and treatment interventions.
  • Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Administered blood tests and blood pressure checks.
  • Monitored patients' conditions closely and escalated concerns to senior staff.

Sales Assistant to Supervisor

Ernest Jones
Romford, Essex
08.2015 - 08.2020
  • Opening and closing store when management wasn’t in.
  • Cashing up and end of day.
  • Customer care and complaints.
  • Managing staff.
  • Delivery and stock control.
  • Admin
  • Pick and packs and online orders and transferring stock in and out
  • Ifc’s
  • Putting in over time
  • Employment/investigations
  • Duty manager when the manager isn’t in
  • Training
  • Made redundant.
  • Offered personalised shopping advice to enhance customer experiences.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Built strong relationships with regular customers for repeat business.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Trained new staff members, fostering a supportive working environment.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Prepared orders for customers with wrapped, bagged and boxed items.

Christmas temporary staff

Tesco’s
Romford
11.2014 - 01.2015
  • Customer care (Customer services desk/Lottery/Cigarette kisk/refunds/complaints)
  • Use of point of sale (checkout desk/scan and shop)
  • Restocking shelves
  • Assisted supervisors when busy.

Part Time Bar Person

Lakeside Social Club, Ardleigh House Community Association
Hornchurch, Essex
01.2010 - 05.2012
  • Customer care
  • The serving of alcohol in a responsible and safe manner
  • Use of Point of sale including end shift reconciliation for takings
  • Handled cash transactions for improved speed of service.
  • Followed hygiene standards for safer and healthier surroundings.
  • Set up event-specific decorations creating an immersive environment for themed nights or parties.
  • Kept bar area clean, enhancing the overall ambiance of the establishment.
  • Maintained stock levels to ensure continuous operation during peak times.
  • Adapted to fast-paced environment to meet high demand periods successfully.
  • Built rapport with regulars, improving customer loyalty and retention rates.
  • Ensured excellent customer service by maintaining a welcoming and friendly environment.
  • Monitored patrons for signs of intoxication maintaining a safe and responsible drinking environment.
  • Assisted in training new staff members, fostering a team-oriented atmosphere.
  • Verified guest ID prior to serving liquor.

Pharmacist assistant

Crescent Pharmacy
Romford, essex
05.2008 - 10.2009
  • Company Overview: I enjoyed working in the Pharmacy very much and undertook and completed the nationally recognised Dispensing Course.
  • Customer care
  • Dispensing medication from prescriptions
  • Phone calls to customers, doctors and nurses
  • Checking and ensuring correct storage of medication deliveries
  • Preparing MAR sheets for care homes
  • Preparing P.R. N’s
  • Preparing medication trays for care home
  • I enjoyed working in the Pharmacy very much and undertook and completed the nationally recognised Dispensing Course.
  • Collaborated with healthcare professionals for optimised patient care plan.
  • Managed stock levels of medicines, leading to a well-organised inventory.
  • Maintained patient confidentiality adhering to data protection regulations.
  • Labelled all products appropriately, increasing ease of access for staff and customers.
  • Assisted pharmacists in dispensing prescriptions to patients for improved healthcare service.
  • Prepared pharmaceutical compounds under the guidance of senior pharmacist, resulting in accurate medication preparation.
  • Enhanced customer satisfaction by providing professional and friendly service.
  • Assured quality control by regularly inspecting received goods.

Full time front of house receptionist

Premier Travel Inn
wennington, Essex
07.2007 - 10.2007
  • Checking clients in and out of rooms
  • Taking payments
  • Answering the telephones
  • Updating database
  • Dealing with enquires
  • Opening and distributing post
  • Dealing with outgoing and incoming emails
  • Banking and related cash handling
  • Maintenance fault report/book
  • Check any non arrivals
  • Maintaining Crystal check system for any escalated/unresolved complaints
  • Completing 3-day check system.
  • PTI business account cards not present or faxes have not been received.
  • Credit card authorizations.
  • Auto departs.
  • Ensured smooth running of reception area by managing incoming calls and visitor enquiries.
  • Enhanced company image with professional greeting and handling of guests.
  • Monitored access into building, contributing to overall safety measures.
  • Prepared meeting rooms before appointments, enhancing professionalism.

Full-time Administration Assistant

Advanced Hair Studio
London
02.2007 - 06.2007
  • Opening and closing salon
  • Answering the telephones
  • Helping with general upkeep of the salon, including cleaning and tidying
  • Faxing paper work
  • Operating point of sale
  • Dealing with outgoing and incoming emails
  • Calling leads
  • Backing up and up load database
  • Booking clients in and consultations
  • Stock orders
  • Audit sheets and a/c receivable and monthly work sheets.

Full-time shop assistant

K and Clarks
Ilford
02.2005 - 05.2006
  • Customer care
  • Operating point of sale
  • Stock taking
  • Re-stocking the shelves
  • Arranging displays
  • Recovering shoes on shop floor
  • Opening and closing store

Education

GCSE - English and Literature, Science Double Award, Art and Design, Maths

Redden Court Secondary School
Romford, Havering

Skills

  • Customer service
  • Work Ethic
  • Time management
  • Organisational skills
  • Prioritisation
  • Initiative
  • Computer literate
  • Microsoft Office
  • Word
  • Excel
  • Comforting anxious patients
  • Adaptability in scheduling
  • Venepuncture proficiency
  • Clinical environment familiarity
  • Health and safety consciousness
  • Patient comfort prioritisation
  • Handling phlebotomy equipment
  • Butterfly needle proficiency
  • Medical equipment sterilisation
  • Vein selection expertise
  • Critical thinking in healthcare
  • Compassionate care provision
  • Blood culture techniques
  • Building rapport with patients
  • Disposal of biohazardous waste
  • Knowledge of phlebotomy procedures
  • Following precise instructions
  • Patient prepping
  • Patient identification verification
  • Sample labelling accuracy
  • Empathy with patients
  • Positive attitude display
  • Patient reassurance techniques
  • Calm under pressure
  • Infection prevention and control
  • Venepuncture
  • Medical records review
  • Medical records maintenance
  • Measuring vital statistics
  • Sharps disposal
  • Blood specimen storage
  • Sample and specimen collection
  • Personal and professional hygiene
  • Patient communication
  • Patient confidentiality
  • Stocktake
  • Blood samples
  • Drawing blood
  • Basic life support
  • Communication skills

Custom

References on request

Affiliations

  • I have a family of 3 children and a husband, I'm all about family and home.

Timeline

Phlebotomist

Nelft Cene innovation centre
12.2024 - 05.2025

Maternity care Assistant and Healthcare assistant

Havering and Redbridge University Hospital NHS Trust
06.2020 - 05.2025

Sales Assistant to Supervisor

Ernest Jones
08.2015 - 08.2020

Christmas temporary staff

Tesco’s
11.2014 - 01.2015

Part Time Bar Person

Lakeside Social Club, Ardleigh House Community Association
01.2010 - 05.2012

Pharmacist assistant

Crescent Pharmacy
05.2008 - 10.2009

Full time front of house receptionist

Premier Travel Inn
07.2007 - 10.2007

Full-time Administration Assistant

Advanced Hair Studio
02.2007 - 06.2007

Full-time shop assistant

K and Clarks
02.2005 - 05.2006

GCSE - English and Literature, Science Double Award, Art and Design, Maths

Redden Court Secondary School

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