Karen Rowland
Cary Fitzpaine,Somerset
Summary
I've enjoyed some varied career roles as I strongly believe that customer service is paramount in all careers and I love to be able to obtain the best possible results for all clients. This transferrable skill has allowed me to change my role but at the basis of each is the desire to obtain the best possible outcome for the client and company.
- Excellent organisation, understanding, interpersonal communication and development skills, dealing with both difficult and emotional situations, juggling changes to schedules and prioritising - these all come as second nature.
- Proactive Customer Service Executive with resolve to remain calm under extreme pressure. Handles complex cases with expert problem-solving skills. Delivers comprehensive resolution services for all customers.
- Enthusiastic with 30 years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares best practice knowledge to achieve results.
- Resourceful and well-organised with excellent leadership and team-building record.
- Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
33
33
years of professional experience
Work history
Managing director
Haus Bath Limited
Bath, Somerset
07.2022 - 04.2023
- Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Oversaw HR functions, including hiring, staffing, training, payroll and labour law compliance.
Teaching assistant and Welfare coordinator
Bruton School fof Girls
Bruton, Somerset
01.2022 - 12.2022
- Cultivated close working relationships with students, teaching staff and parents, working collaboratively to achieve exam success.
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Fostered strong partnerships with cross-functional stakeholders through impactful correspondence and logistical management.
Manager
Dwellworks Hong Kong Limited
03.2018 - 08.2019
- First rate customer service and client management.
- Client base included some of the Worlds top banking executives at Goldman Sachs, JP Morgan, Morgan Stanley, HSBC, Barclays and other leading companies such as Pfizer and Infinity
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Supervised and trained customer service team members to provide exceptional client care and account management.
- Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
- Coordinated remote working teams with exceptional leadership and communication.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Management of School Debenture portfolios, leading presentations to senior HR staff, Managing team.
Teaching Assistant
Kellett British International School
Hong Kong
09.2013 - 09.2014
- Assisting with classroom duties
- Aiding/encouraging Children during class
- Cultivated close working relationships with students, teaching staff and parents, working collaboratively to achieve exam success.
Magistrate
Ipswich Magistrates Court
Ipswich, Suffolk
01.2004 - 12.2008
- Reviewed cases and made decisions with careful consideration.
Insurance Account Executive (Associate Director)
Miller Insurance Group Plc
London
09.1993 - 03.2004
- Exhibited positive brand ethos and integral values in internal and external correspondence.
- Managed team for 5 years
- Updated clients on policy changes and subsequent effects.
- Handled range of insurance queries from quotation stage to renewal for both Energy and property business clients
- Managed client tenders with strict deadlines being adhered to.
- Managed and retai High Net Worth (HNW) clients for a number of years.
- Sought new business connections to broaden research opportunities.
- Drove business growth by cross-selling to other areas of the group.
Insurance Broking Account handler
Jardine Insurance Brokers
London, City of London
07.1991 - 09.1993
- Leveraged strong working knowledge of products and systems within Energy Insurance industry.
Bought Ledger Clerk
Lloyd Thompson Limited
London, City of London
08.1990 - 07.1991
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising accounting discrepancies.
Education
Foundation Degree in Arts - Accountancy
Southbank University London
London 09/1989 - 06/1990
A-Levels - Maths, English Literature and Sociology
Sir John Leman High School
Beccles, Suffolk 09/1984 - 06/1989
Skills
- Client relationship management solving client issues and thinking outside the box providing a first class client journey
- Able to engage and communicate at all levels with clients from diverse sectors Also dealt with solicitors, surveyors, school admissions and HR teams to provide a seamless service
- Excel proficiency
- Have personal experience with the property market having developed five houses of my own and overseen the works
- Coordination
Additional Information
- EMPLOYER / ADDRESSTYPE OF BUSINESSDATES
- TYPE OF BUSINESSCurriculum vitae for
Languages
English
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Managing director
Haus Bath Limited
07.2022 - 04.2023
Teaching assistant and Welfare coordinator
Bruton School fof Girls
01.2022 - 12.2022
Manager
Dwellworks Hong Kong Limited
03.2018 - 08.2019
Teaching Assistant
Kellett British International School
09.2013 - 09.2014
Magistrate
Ipswich Magistrates Court
01.2004 - 12.2008
Insurance Account Executive (Associate Director)
Miller Insurance Group Plc
09.1993 - 03.2004
Insurance Broking Account handler
Jardine Insurance Brokers
07.1991 - 09.1993
Bought Ledger Clerk
Lloyd Thompson Limited
08.1990 - 07.1991
Foundation Degree in Arts - Accountancy
Southbank University London
09/1989 - 06/1990
A-Levels - Maths, English Literature and Sociology
Sir John Leman High School
09/1984 - 06/1989