Karen Lansdowne
Norwich,London
Summary
Dedicated healthcare professional with a comprehensive skill set in responsive listening, adapting to patients' needs, and effective communication with multidisciplinary teams. Proficient in therapeutic communication, blood pressure measurement, and mobility assistance techniques, with a strong understanding of frailty and dementia. Demonstrates expertise in basic life support, medication administration, and patient assessment while maintaining patient confidentiality and accurate record-keeping. Committed to providing compassionate care through culturally-sensitive practices and disability support. Career goal includes advancing within the healthcare sector to enhance patient outcomes through innovative care strategies.
Committed professional with focus on compassionate and high-quality patient care. Bring to table unique set of skills including patient advocacy, critical thinking, and medical teamwork. Known for fostering positive relationships with patients and healthcare professionals, aiming to improve healthcare outcomes and enhance overall patient experience.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
42
42
years of professional experience
16
16
years of post-secondary education
Work history
Assistant nursing practitioner
Norfolk and Suffolk Foundation Trust
Norwich, Norfolk
2024.07 - Current
- Worked flexible hours, covering nights, weekends and bank holidays.
- Carried out day-to-day duties accurately and efficiently.
- Delivered tailored assistance to customers with disabilities.
- Assisted with infection control through social distancing and PPE wearing.
- Developed appropriate resources to meet needs of diverse audiences.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Senior carer
John Grooms
Norwich, Norfolk
2023.06 - 2024.07
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
- Coordinated appointments with healthcare professionals for routine check-ups and treatments.
- Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
- Regularly checked vital signs as part of ongoing monitoring of patient health status.
- Utilised active listening skills whilst engaging in conversation with clients, boosting their mood and overall happiness level.
- Encouraged social interaction for improved mental health amongst residents.
- Administered medication, ensuring correct dosage and timing.
- Adhered strictly to privacy rules, respecting the confidentiality rights of all clients.
- Worked collaboratively with other carers to provide comprehensive service.
- Responded swiftly to emergency situations, protecting patient well-being.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
Social work assistant practitioner
Norfolk County Council
Norwich, Norfolk
2023.02 - 2023.04
- Improved efficiency and productivity by acquiring new skills.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Applied positive customer service approach to increase satisfaction levels.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and clear communications.
Senior carer
Vision Norfolk
Norwich, Norfolk
2022.10 - 2022.12
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Organised recreational activities for improved social interaction amongst residents.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Provided emotional support to patients, improving their mental wellbeing.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Collaborated with healthcare team for effective patient care delivery.
- Monitored vital signs of patients for early detection of health complications.
Registered mental health nurse
Priory hospital North London
Southgate, Enfield
2015.03 - 2022.08
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Carried out day-to-day duties accurately and efficiently.
- Administered medications as prescribed, ensuring proper dosage and timing.
- Collaborated with multidisciplinary team to develop holistic treatment plans for patients.
- Employed therapeutic communication techniques to foster positive patient relationships.
- Coordinated discharge planning processes, liaising with social workers and family members appropriately.
- Maintained accurate patient records, documenting observations and progress regularly.
- Performed physical examinations as part of routine check-ups or upon admission.
- Implemented individualised care plans based on comprehensive patient assessments.
- Adapted quickly to changing circumstances whilst maintaining high quality of care delivery.
- Adhered strictly to confidentiality policies, respecting each patient's privacy rights.
- Participated in ongoing professional development activities to stay current on industry standards and best practices.
- Provided compassionate care to patients suffering from a range of mental health conditions.
- Assisted in crisis intervention situations, utilising de-escalation techniques effectively.
- Completed accurate, detailed patient records to carefully monitor progress and improvements.
- Encouraged patients to engage in therapeutic and creative activities to assist healing process.
- Consulted with psychiatrists and other behavioural health staff in designing appropriate treatment plans for clients.
- Mentored and supervised mental health support workers to uphold best practices in dealing with patients.
- Recorded reactions to psychotropic drugs and other medications.
- Oversaw, trained and mentored student and junior nursing staff.
Support officer
One Housing Group
Islington, London
2011.10 - 2015.02
- Supported team by demonstrating respect and willingness to help.
- Documented progress notes meticulously, enabling accurate patient assessments.
- Encouraged positive lifestyle changes for sustainable mental health improvements.
- Ensured medication was correctly administered, improving overall health outcomes.
- Delivered crisis intervention during critical incidents, ensuring immediate support.
- Facilitated group therapy sessions leading to enhanced community integration.
- Built trustful rapport with clients through consistent reliability and patience.
- Liaised effectively with healthcare professionals, contributing to integrated services.
- Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
- Assisted service users by providing emotional and practical support.
- Developed personalised care plans, resulting in unique patient support.
- Maintained confidentiality of clients' information.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Inputted patient information and records on database to maintain accurate documentation.
- Performed crisis interventions during emergency cases.
- Listened to clients' current struggles to signpost relevant support.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
support worker learning disability
Haringey Association Independant Living
Haringey, London
2010.06 - 2011.09
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Delivered tailored assistance to customers with disabilities.
- Escorted clients on external trips or appointments ensuring they received required services.
- Protected confidentiality of client information according to Data Protection Act regulations.
- Facilitated community involvement for clients, contributing to increased social skills.
- Participated in regular training sessions keeping knowledge and skills current.
- Administered medication as per prescriptions ensuring correct dosage at the right times.
- Fostered dignity and respect in all interactions with clients, enhancing their overall experience.
- Promoted autonomy amongst individuals with learning disabilities by providing necessary support and guidance.
- Negotiated solutions to conflicts between service users, maintaining harmony within facility.
- Assisted clients with day-to-day tasks, promoting their independence and self-reliance.
- Managed challenging behaviours of clients, resulting in a safer environment.
- Provided compassionate patient care and communication, upholding high standards of health, hygiene and dignity at all times.
- Adopted person-centred approach in all aspects of care-giving.
- Assisted patients with daily personal, hygiene and incontinence care.
Administrative assistant
Women's Refuge
North London, London
2008.12 - 2009.10
- Organised client meetings, prepared agendas and took detailed minutes.
- Expedited document filing system with a new, organised method.
- Supported accurate record-keeping with proficient data entry skills.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Opened and routed business parcels and letters.
- Interacted professionally with clients providing excellent service at all times.
- Maintained Health and safety requirements such as fire alarm checks.
Administrative assistant
Priory Healthcare
Southgate, Enfield
2003.09 - 2008.12
- Facilitated internal communication.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Managed front desk duties to ensure smooth operation of reception area.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Supported accurate record-keeping with proficient data entry skills.
- Improved customer satisfaction through prompt response to email and phone queries.
- Interacted professionally with clients providing excellent service at all times.
- Submitted timely reports which provided critical updates on various projects.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Wrote professional letters, emails and memoranda for business communication.
Registered mental health nurse
Priory Healthcare
Southgate, Enfield
1991.09 - 2003.09
- Coordinated discharge planning processes, liaising with social workers and family members appropriately.
- Maintained accurate patient records, documenting observations and progress regularly.
- Assisted in crisis intervention situations, utilising de-escalation techniques effectively.
- Collaborated with multidisciplinary team to develop holistic treatment plans for patients.
- Adhered strictly to confidentiality policies, respecting each patient's privacy rights.
- Administered medications as prescribed, ensuring proper dosage and timing.
- Led training sessions for junior staff members on various mental health topics.
- Implemented individualised care plans based on comprehensive patient assessments.
- Employed therapeutic communication techniques to foster positive patient relationships.
- Provided compassionate care to patients suffering from a range of mental health conditions.
- Conducted regular risk assessments to identify potential hazards or triggers in the environment.
- Performed physical examinations as part of routine check-ups or upon admission.
- Completed accurate, detailed patient records to carefully monitor progress and improvements.
- Communicated and collaborated with patients to plan, assess and evaluate effective care programmes.
- Mentored and supervised mental health support workers to uphold best practices in dealing with patients.
Student nurse
Hampstead Health Authority
Friern Barnet, Barnet
1987.09 - 1990.12
- Took vital signs regularly; ensured stability or identified potential emergencies promptly.
- Conducted efficient handovers at shift change; ensured continuity of quality care for all patients.
- Demonstrated empathetic understanding towards patients' families; facilitated effective communication about the progression of patients’ conditions.
- Applied clinical skills to administer IVs, injections, and catheters accurately and safely.
- Assisted patients with daily activities such as eating, bathing, promoting independence where possible.
- Liaised effectively with multidisciplinary team, ensuring seamless patient care delivery.
- Administered medication for better control over patients' symptoms.
- Maintained accurate medical records, enhancing efficiency in treatment plans.
- Collaborated closely with other nurses on the ward; fostered a supportive work environment conducive for swift patient recovery times.
- Participated actively in staff meetings; contributed valuable insights towards improvement of nursing practices at the hospital.
- Performed physical assessment by measuring blood pressure, pulse rate and oxygen level.
- Followed strict hygiene protocols during all clinical procedures; minimised cross-contamination risks significantly.
- Assisted team with developing balanced care plans incorporating physical, mental and social needs.
Dental surgery assistant
Mr N Unsworth BDS
North Finchley, Barnet
1987.02 - 1987.08
- Managed inventory of dental supplies, avoiding shortages or overstocks.
- Assisted in taking X-rays under dentist's supervision, aiding diagnostic processes.
- Maintained sterile conditions in treatment rooms for improved patient safety.
- Ensured patient comfort by providing reassurance and explanations of planned procedures.
- Provided chair-side assistance during fillings, extractions or root canals leading to smoother operations.
- Cleaned and sterilised instruments after every appointment, maintaining hygiene standards.
- Scheduled appointments for patients whilst considering their convenience.
- Prepared dental materials for use during procedures; improved efficiency.
- Sterilised dental tools and instruments between patients, maintaining impeccable hygiene standards.
- Calmed nervous patients with warm, friendly service for improved comfort.
Dental surgery assistant trainee
Mr T Byrne BDS
Muswell Hill, Haringey
1984.01 - 1987.01
- Prepared dental materials for use during procedures; improved efficiency.
- Collaborated with other staff to provide efficient patient care.
- Cleaned and sterilised instruments after every appointment, maintaining hygiene standards.
- Provided chair-side assistance during fillings, extractions or root canals leading to smoother operations.
- Managed inventory of dental supplies, avoiding shortages or overstocks.
- Scheduled appointments for patients whilst considering their convenience.
- Maintained sterile conditions in treatment rooms for improved patient safety.
- Liaised with dental laboratories to ensure timely delivery of prosthetics and appliances.
- Handled front desk duties including answering phone calls and greeting patients creating a welcoming atmosphere.
- Sterilised dental tools and instruments between patients, maintaining impeccable hygiene standards.
- Calmed nervous patients with warm, friendly service for improved comfort.
- Helped dentists restore teeth by prepping for permanent or temporary fillings.
- Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
Education
Diploma of Higher Education-Return to Practice Nur - Nursing
City University
London 2011.02 - 2012.02
Certificate of Higher Education - Voluntary sector studies
Roehampton University and NCVO
London 2011.02 - 2011.09
Bachelor of Science without honours - Social Science
The Open University
London 2005.02 - 2008.10
RMN 1982 syllabus - Nursing
Friern hospital nurse education centre
London 1987.09 - 1990.12
National certificate dental surgery assistants - Dental surgery assisting
Tottenham Technical college
London 1984.09 - 1986.06
O Levels - Human Biology, English language and Psychology
Barnet college
Barnet 1982.09 - 1983.09
O levels - French and German
Sothaw school
East Barnet, Barnet 1977.09 - 1982.06
120 hours certificate - Teaching English as a Foreign language
TEFL
Norwich, Norfolk 2025.04 - 2025.10
Skills
- Responsive listening
- Adapting to patient's needs
- Communication with multidisciplinary teams
- Therapeutic communication
- Blood pressure measurement
- Mobility assistance techniques
- Frailty and dementia understanding
- Basic life support
- Medication Administration
- Patient assessment
- Patient confidentiality
- Record-keeping
- Disability awareness
- Vital signs monitoring
- Compassionate care
- Clear communication
- Pulse oximetry
- Disability support
- Culturally-sensitive care
- Workload prioritisation
- Reflective practise
- Respiration rate monitoring
- Multidisciplinary collaboration
- Record keeping accuracy
- Mental health support strategies
Affiliations
I enjoy volunteering and have a long history of supporting charities, to include giving time to disability charities and homelessness charities. My roles include and have included supporting visually impaired people to access and partake in activities such as outings and activities such as coffee mornings, arts and crafts etc.
I have trained in sighted guiding to facilitate outings to places of interest and also centre based to include support during classes.
More recently, I have supported homeless people within a local organisation where I have distributed food and clothing in our city centre and attempted to attend to needs where possible.
I have retail experience; helpline reception as well as support to access community events, as a means of promoting inclusion.
I also support my local chapel where I am a committed member , to effect the running of activities.
I like walking to promote fitness and socializing generally with friends.
Languages
German
Intermediate
Timeline
120 hours certificate - Teaching English as a Foreign language
TEFL
2025.04 - 2025.10
Assistant nursing practitioner
Norfolk and Suffolk Foundation Trust
2024.07 - Current
Senior carer
John Grooms
2023.06 - 2024.07
Social work assistant practitioner
Norfolk County Council
2023.02 - 2023.04
Senior carer
Vision Norfolk
2022.10 - 2022.12
Registered mental health nurse
Priory hospital North London
2015.03 - 2022.08
Support officer
One Housing Group
2011.10 - 2015.02
Diploma of Higher Education-Return to Practice Nur - Nursing
City University
2011.02 - 2012.02
Certificate of Higher Education - Voluntary sector studies
Roehampton University and NCVO
2011.02 - 2011.09
support worker learning disability
Haringey Association Independant Living
2010.06 - 2011.09
Administrative assistant
Women's Refuge
2008.12 - 2009.10
Bachelor of Science without honours - Social Science
The Open University
2005.02 - 2008.10
Administrative assistant
Priory Healthcare
2003.09 - 2008.12
Registered mental health nurse
Priory Healthcare
1991.09 - 2003.09
Student nurse
Hampstead Health Authority
1987.09 - 1990.12
RMN 1982 syllabus - Nursing
Friern hospital nurse education centre
1987.09 - 1990.12
Dental surgery assistant
Mr N Unsworth BDS
1987.02 - 1987.08
National certificate dental surgery assistants - Dental surgery assisting
Tottenham Technical college
1984.09 - 1986.06
Dental surgery assistant trainee
Mr T Byrne BDS
1984.01 - 1987.01
O Levels - Human Biology, English language and Psychology
Barnet college
1982.09 - 1983.09
O levels - French and German
Sothaw school
1977.09 - 1982.06