Karen Ivinson
Bedford,Beds
Summary
A dedicated professional known for calmness under pressure and a reliable nature. Demonstrates exceptional customer service skills, ensuring client satisfaction and loyalty. Committed to achieving career goals through continuous improvement and excellence in service delivery.
Overview
40
40
years of professional experience
3
3
years of post-secondary education
Work history
Dog walker
Self-employed
Barton-le-Clay, Central Bedfordshire
06.2021 - 01.2025
- Followed specific instructions from dog owners, ensuring personalised care.
- Administered medication as required by dog owner instructions, maintaining animal's health.
- Conducted initial meet-and-greet sessions with new clients building a professional relationship based on trust.
- Provided comfort and reassurance to distressed or anxious animals demonstrating empathy.
- Established trust with dogs using patient approach, fostering strong relationships with pets under care.
- Kept detailed records of each walk to provide feedback to owners.
Shop assistant
Co-operative Stores
Barton-le-Clay, Central Bedfordshire
07.1985 - 01.2025
- Handled cash register efficiently, ensuring accurate transactions.
- Maintained clean, appealing shop environment for comfortable shopping experience.
Waitress supervisor
Fancott Arms
Toddington, Central Bedfordshire
02.2013 - 05.2021
- Ensured smooth restaurant operations during peak hours for seamless dining experience.
- Handled customer complaints promptly and professionally, preserving restaurant's good reputation.
- Facilitated communication between kitchen and front-of-house teams, leading to better operational flow.
- Maintained high standards of customer service by training new waitstaff.
Waitress
The Raven
Hexton, Hertfordshire
06.2003 - 12.2012
- Collaborated with kitchen staff to ensure order accuracy.
- Improved customer satisfaction by providing efficient and friendly service.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
Company secretary and accounts
Luton Plastics
Barton-le-Clay, Central Bedfordshire
01.1990 - 04.2003
- Acted as main contact for staff and clients.
- Provided printing, photocopying scanning support to colleagues.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
Shop assistant - manager
Supasnaps
Luton, Beds
02.1988 - 12.1989
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Assisted customers in finding desired items to enhance their shopping experience.
- Maintained clean, appealing shop environment for comfortable shopping experience.
Education
Various CSE's including Maths and English -
Harlington Upper School
Harlington, Central Bedfordshire 09.1982 - 06.1985
Skills
- Calmness under pressure
- Reliable nature
- Good customer service
- Works well as part of a team but equally happy working without supervision
- Adaptable and willing to learn new skills
Timeline
Dog walker
Self-employed
06.2021 - 01.2025
Waitress supervisor
Fancott Arms
02.2013 - 05.2021
Waitress
The Raven
06.2003 - 12.2012
Company secretary and accounts
Luton Plastics
01.1990 - 04.2003
Shop assistant - manager
Supasnaps
02.1988 - 12.1989
Shop assistant
Co-operative Stores
07.1985 - 01.2025
Various CSE's including Maths and English -
Harlington Upper School
09.1982 - 06.1985
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