Karen Dandy
Barnsley,England
Summary
Skilled Regional Business Manager enthusiastic about promoting company offerings to bring about dramatic business growth. Practiced in building loyal relationships and managing diverse conflicts by applying exceptional sales, organisational and prioritisation skills developed over 17 years in field. I have plenty of experience with prestige Retailers in such as BMW, Jaguar Land Rover and previously Harrods, Selfridges and John Lewis, all of which have exceptional high standards and customer service demands.
Overview
29
29
years of professional experience
Work history
Regional Business Manager
Teletrac Navman
Milton Keynes, Buckinghamshire
03.2006 - Current
- Monitored and evaluated BMW and Jaguar Land Rover Retailers, identifying and targeting opportunities for improvement.
- Recruited top-performing candidates to build staff retention and team performance.
- Implemented effective customer service procedures to encourage positive feedback.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Resolved internal Retailer conflicts to mutual benefits of all parties involved.
- Generated weekly sales reports to management.
Key Account Manager
Casio Electronics
London
07.2004 - 02.2006
- Reviewed established objectives and action plans on regular basis to verify alignment with client needs. Clients included Harrods, Selfridges and John Lewis to name a few
- Identified expansion opportunities, developing existing product ranges and increasing stockists to drive sales.
- Supported proposal development and implemented contractual agreements with County Councils.
- Provided first-class client services, from onboarding to daily account management.
- Identified new prospects and executed cold calls to grow and develop pipeline.
- Employed exceptional rapport-building skills to nurture key relationships.
- Communicated new products and services to drive customer interest and boost sales.
Tele Account Manager
Coors Brewers Ltd
Leeds, Yorkshire
07.1994 - 07.2004
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Proposed new solutions to meet changing customer needs and objectives to offer added value.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Engaged customers in regular communications by acting as assigned point of contact.
- Developed account growth strategy by identifying opportunities with existing accounts.
- Visited customer locations to determine needs, set up contracts and provide training.
- Upsold and cross-sold complementary products to help boost revenue.
Education
GCSEs -
Chaucer School
Sheffield 09/1987 - 06/1991
Skills
- Networking abilities
- Organised and efficient
- Relationship-building and management
- Excellent negotiating tactics
- Customer retention
- Self-motivated
- Issue resolution
- Product and service sales
- Mentoring and coaching
- Cross-functional collaboration
Timeline
Regional Business Manager
Teletrac Navman
03.2006 - Current
Key Account Manager
Casio Electronics
07.2004 - 02.2006
Tele Account Manager
Coors Brewers Ltd
07.1994 - 07.2004
GCSEs -
Chaucer School
09/1987 - 06/1991