Karen Brain
Gateshead
Summary
Highly skilled logistics and operations professional with expertise in inventory management, logistics planning, and manual handling. Proficient in GPS navigation, forklift operation, and adhering to safety procedures, ensuring efficient and secure workflows. Demonstrates strong adaptability to varying weather conditions and excels in lone working environments. Adept at customer service, complaint resolution, and van unloading, with a proven ability to optimise processes for seamless picking, packing, and delivery operations. Committed to maintaining high standards of accuracy and efficiency while contributing to organisational success.
Overview
24
24
years of professional experience
Work history
Delivery driver
ACT group
Hebburn, South Tyneside
2009.01 - Current
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Improved client satisfaction by delivering packages promptly and accurately.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Navigated various routes efficiently, leading to increased route coverage.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Assisted in warehouse organisation to streamline packing process.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Coordinated delivery schedules for optimum time management.
- Provided excellent customer service, enhancing company reputation.
- Completed deliveries with smile and patient, personalised service.
- Maintained record logs, ensuring accuracy in inventory management.
- Coordinated team of technicians to troubleshoot mechanical issues.
Driver
Rapid engineering
Gateshead, Newcastle upon Tyne
2004.04 - 2009.01
Internet shopper
Asda
Gateshead, Gateshead
2002.04 - 2004.04
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GCSEs - Maths
Dunston comprehensive
GatesheadGCSEs - English
Dunston
GCSEs - History
Dunston
Skills
- Self-Motivation for lone working
- Safety procedures understanding
- Navigation proficiency
- Adaptable to weather conditions
- Van unloading competency
- GPS usage capability
- Forklift certification
- Logistics planning knowledge
- Picking and packing
- Customer Service
- Manual handling
- Inventory management
- Complaint resolution
Affiliations
- Running
- Cycling
- Gym
References
References available upon request.
Timeline
Delivery driver
ACT group
2009.01 - Current
Driver
Rapid engineering
2004.04 - 2009.01
Internet shopper
Asda
2002.04 - 2004.04
GCSEs - Maths
Dunston comprehensive
GCSEs - English
Dunston
GCSEs - History
Dunston