Kareem Browne
Birmingham
Summary
I am a enthusiastic,motivated,reliable,competent and hardworking person who is willing to take on a new challenge. I am able to work on my own aswell as in a team environment. I am able to use my own initiative. I enjoy working with others and have an eagerness to achieve set goals whilst providing great customer service. During my work experience i have been able to gain a understanding of customer service and how to work in an diverse environment. I am willing to learn new skills and also build on the ones i already have.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Shift Manager
McDonalds
Oldbury
08.2023 - Current
- Responsible for the contribution to providing great customer service,food preparation and hygiene and cleanliness.
- Work in a team environment , delegate jobs to crew and ensure shifts are running smoothly and efficiently whilst adhering to McDonald's standards and Policies.
- Ensure equipment is working to health and safety standards and checking the products received from McDonald's delivery company is correct.
- Daily use of McDonald's operation systems to check sales , targets and deviations.
- Responsible for system closure and security of cash when shift ends.
Crew Trainer
McDonalds
Oldbury
03.2023 - 08.2023
- Created a positive working environment by promoting teamwork and cooperation.
- Maintained health and safety regulations with regular training updates to the crew.
- Trained new and existing employees in customer service, food safety and performance requirements.
- Set positive examples for team members by demonstrating quality service.
- Supported the Shift Manager's to achieve shift targets such as service times or waste minimisation by encouraging crew participation.
Crew Member
McDonalds
Oldbury
01.2019 - 03.2023
- Customer Service: Providing friendly, fast, and accurate service to customers.
- Food Preparation: Preparing and assembling food items according to McDonald's Gold Standards and within a timely manner.
- Cleanliness and Hygiene: Maintaining cleanliness in the dining and kitchen areas and back ups.
- Delivery maintenance: Receive and store away incoming stock ensuring First in First Out rotation to maintain food quality standards.
Delivery Driver
Currys PC World
Westbromwich
10.2021 - 10.2022
- Provided excellent customer service, enhancing company reputation.
- Loaded vans with appliances
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Handled fragile items carefully, resulting in zero damage complaints.
- Assisted with and also completed installations of appliances.
Education
Level 1 , 2 and 3 - Diploma in Light Vehicle Maintenance and Repair Principles
Sandwell College
Birmingham 09.2016 - 07.2019
GCSEs - Secondary school
Saint John Wall Catholic School
Birmingham 09.2011 - 07.2016
Skills
- Effective communication skills
- Leadership
- Team work
- Patience
- Customer Service
- Empathy
- Profit and loss understanding
- Quality control procedures
- Health and Safety Compliance
- Product knowledge
- Equipment Maintenance
- Attention to Detail
- Conflict Resolution
- Decision making
Other
Currently First Aid Trained.
Timeline
Shift Manager
McDonalds
08.2023 - Current
Crew Trainer
McDonalds
03.2023 - 08.2023
Delivery Driver
Currys PC World
10.2021 - 10.2022
Crew Member
McDonalds
01.2019 - 03.2023
Level 1 , 2 and 3 - Diploma in Light Vehicle Maintenance and Repair Principles
Sandwell College
09.2016 - 07.2019
GCSEs - Secondary school
Saint John Wall Catholic School
09.2011 - 07.2016
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