Summary
Overview
Work History
Education
Skills
Timeline
Generic

kristian sheehan

Colchester,essex

Summary

Results-driven Shift Manager skilled in team coordination and customer satisfaction. Enhanced service delivery by effectively resolving complaints and strategically planning tasks. Transformed dissatisfied guests into loyal customers through clear communication and conflict resolution. Experienced in overseeing daily operations, managing inventory, and ensuring safety compliance, while fostering a collaborative team environment.

Overview

1
1
year of professional experience

Work History

Shift Manager

wendys
Colchester, essex
12.2025 - Current
  • Handled customer complaints with calm, clear communication to ensure satisfaction and foster loyalty.
  • Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
  • Coordinated with kitchen and front-of-house teams to maintain seamless service during peak hours.
  • Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
  • Coordinated training and mentoring for team members to develop skills and maintain performance standards.
  • Resolved conflicts between team members to maintain group harmony and productivity.
  • Monitored worker behaviours and enforced standards for consistent safety protections.
  • Maintained workplace safety by observing occupational and environmental health requirements.
  • Maintained strict adherence to health and safety regulations, conducting regular audits to ensure compliance.
  • Collaborated with team members to achieve target results.
  • Provided clear instructions to staff to enhance production output.
  • Checked work throughout production phases for good quality control.
  • Planned and communicated daily manufacturing tasks and targets.

Education

Diploma Education - brickwork

colchester insitute
colchester
01-2024

Skills

Shift management expertise

  • Cash handling
  • Complaint resolution management
  • Customer hospitality management
  • Overall satisfaction improvement
  • Customer relationship building
  • Operational planning skills
  • Profit and loss analysis
  • Effective communication skills

Timeline

Shift Manager

wendys
12.2025 - Current

Diploma Education - brickwork

colchester insitute
kristian sheehan