Kara McLarty
Fareham,Hampshire
Summary
Organised and dependable Administrator with 30+ years of experience. Successful at managing multiple priorities with positive attitude.
Ready to help visitors, assist staff and complete different clerical tasks. Strong in time management, multitasking and organisation.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Team Leader
Waitrose & Partners
Southsea , Portsmouth
08.2021 - Current
- Front of store, running the Welcome Desk and dealing with complaints, refunds and returns.
- Trained staff on operating procedures and company services.
- Responded to customer requests with friendly, knowledgeable service and support.
- Promptly responded to inquiries and requests from customers.
Pensions Specialist
IBM UK Ltd
Portsmouth , Hampshire
04.2002 - 07.2021
- Recruited and trained staff.
- Dealt with all enquiries from employees by telephone, email and in writing.
- Daily administration duties
- Observed statutory obligations for secure financial services.
Healthcare assistant
NHS Professionals
Portsmouth , Hampshire
03.2005 - 05.2007
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Provided basic patient health care, taking blood pressure and carrying out observations.
- Worked closely with nurses to maintain optimum levels of communication.
- Prepared healthy meals with additional mealtime planning, feeding and support.
Administration Team Leader
Friends Provident
Portsmouth , Hampshire
12.1988 - 04.2002
- Resolved issues as they arose for smooth daily management of administrative operations.
- Managed and resolved employee queries and concerns to create positive workplace culture.
- Led and guided administrative staff, fostering culture of continuous improvement.
- Controlled, monitored and documented administrative processes and procedures.
Education
Health Studies Access Course - Health Care
South Downs College
Portsdown Hill 09.2005 - 06.2006
BTEC Business Administration - Business Admin
Fareham College
Fareham 09.2000 - 06.2001
A-Levels - Economic History, French and Art
South Downs College
Portsdown Hill 09.1984 - 06.1986
GCSEs - 9 O Levels
Wykeham House School
Fareham, Hampshire 09.1982 - 06.1984
Skills
- Excellent time management skills
- Customer service
- Exceptional telephone etiquette
- Effective problem solver
- Complaint resolution
- Microsoft Outlook, Word and Excel
- Administrative support
- Data entry
- Inter-department collaboration
- Well organised
Timeline
Customer Service Team Leader
Waitrose & Partners
08.2021 - Current
Health Studies Access Course - Health Care
South Downs College
09.2005 - 06.2006
Healthcare assistant
NHS Professionals
03.2005 - 05.2007
Pensions Specialist
IBM UK Ltd
04.2002 - 07.2021
BTEC Business Administration - Business Admin
Fareham College
09.2000 - 06.2001
Administration Team Leader
Friends Provident
12.1988 - 04.2002
A-Levels - Economic History, French and Art
South Downs College
09.1984 - 06.1986
GCSEs - 9 O Levels
Wykeham House School
09.1982 - 06.1984
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