Kara McLarty
Fareham,Hampshire
Summary
Organised and dependable Administrator with 30+ years of experience. Successful at managing multiple priorities with positive attitude.
Ready to help visitors, assist staff and complete different clerical tasks. Strong in time management, multitasking and organisation.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Team Leader
Waitrose & Partners
Southsea, Portsmouth
2021.08 - Current
- Front of store, running the Welcome Desk and dealing with complaints, refunds and returns.
- Trained staff on operating procedures and company services.
- Responded to customer requests with friendly, knowledgeable service and support.
- Promptly responded to inquiries and requests from customers.
Pensions Specialist
IBM UK Ltd
Portsmouth, Hampshire
2002.04 - 2021.07
- Recruited and trained staff.
- Dealt with all enquiries from employees by telephone, email and in writing.
- Daily administration duties
- Observed statutory obligations for secure financial services.
Healthcare assistant
NHS Professionals
Portsmouth, Hampshire
2005.03 - 2007.05
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Provided basic patient health care, taking blood pressure and carrying out observations.
- Worked closely with nurses to maintain optimum levels of communication.
- Prepared healthy meals with additional mealtime planning, feeding and support.
Administration Team Leader
Friends Provident
Portsmouth, Hampshire
1988.12 - 2002.04
- Resolved issues as they arose for smooth daily management of administrative operations.
- Managed and resolved employee queries and concerns to create positive workplace culture.
- Led and guided administrative staff, fostering culture of continuous improvement.
- Controlled, monitored and documented administrative processes and procedures.
Education
Health Studies Access Course - Health Care
South Downs College
Portsdown Hill 2005.09 - 2006.06
BTEC Business Administration - Business Admin
Fareham College
Fareham 2000.09 - 2001.06
A-Levels - Economic History, French and Art
South Downs College
Portsdown Hill 1984.09 - 1986.06
GCSEs - 9 O Levels
Wykeham House School
Fareham, Hampshire 1982.09 - 1984.06
Skills
- Excellent time management skills
- Customer service
- Exceptional telephone etiquette
- Effective problem solver
- Complaint resolution
- Microsoft Outlook, Word and Excel
- Administrative support
- Data entry
- Inter-department collaboration
- Well organised
Timeline
Customer Service Team Leader
Waitrose & Partners
2021.08 - Current
Health Studies Access Course - Health Care
South Downs College
2005.09 - 2006.06
Healthcare assistant
NHS Professionals
2005.03 - 2007.05
Pensions Specialist
IBM UK Ltd
2002.04 - 2021.07
BTEC Business Administration - Business Admin
Fareham College
2000.09 - 2001.06
Administration Team Leader
Friends Provident
1988.12 - 2002.04
A-Levels - Economic History, French and Art
South Downs College
1984.09 - 1986.06
GCSEs - 9 O Levels
Wykeham House School
1982.09 - 1984.06