Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Marina Szafranska

Slough,SLG

Summary

Committed and motivated administrative assistant with exceptional customer service and decision-making skills. Working everyday in busy environment facing customer queries and resolving to customers satisfaction. Working in different environments and industries learning new skills. Friendly and enthusiastic customer service assistance looking for a new challenge.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work history

customer service team leader

paddy power
slough, berkshire
01.2022 - Current
  • Provided exceptional customer service, exceeding customer expectations.
  • Handling card and cash payments
  • Working on pc, with several different systems
  • Working under pressure in busy environment
  • Responsibility of opening/closing shops
  • Displayed energy and enthusiasm in fast-paced environment.
  • Team leader, working every day with customers face to face on daily basis
  • Sorted and distributed incoming merchandise to display stock.
  • Entered details into computer systems and managed database of information.

warehouse operative

Harrods distribution
Thatcham, West Berkshire
10.2023 - 12.2023
  • Cleaned and tidied work areas to meet inspection requirements.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Maintained and cleaned warehouse equipment following set procedures.
  • Carried out stock control and maintained quality standards high for audits.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.

Customer service assistant

admiral casino
slough, berkshire
06.2019 - 08.2020
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Carried out day-to-day duties accurately and efficiently.
  • Cash handling & large payouts

Education

GCSEs -

st joseph catholic high school
berkshire, slough

diploma foundation - hair & beauty lvl 1

Langley College
slough, berkshire
04.2018 - 09.2019

GCSEs -

langley college
slough,berkshire

Skills

  • Complaint resolution
  • Customer service
  • Administrative support
  • Excellent time management skills
  • Product knowledge
  • Cash handling
  • Data entry
  • Payment processing
  • Stock management
  • team player
  • excellent telephone communication
  • good time keeping
  • ability to work under pressure
  • organisation

Languages

English
Fluent
Polish
Fluent

Timeline

warehouse operative

Harrods distribution
10.2023 - 12.2023

customer service team leader

paddy power
01.2022 - Current

Customer service assistant

admiral casino
06.2019 - 08.2020

diploma foundation - hair & beauty lvl 1

Langley College
04.2018 - 09.2019

GCSEs -

st joseph catholic high school

GCSEs -

langley college

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Marina Szafranska