Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Kane Miller

Gorleston,Norflk

Summary

Hospitality Manager with over a decade of experience overseeing Restaurants, Bars and Reception. Delivering exceptional customer service. Staff Training ranging from customer service to system training. Strong leadership qualities combined with a passion for learning.

Overview

10
10
years of professional experience

Work history

Assistant Manager/General Manager

The Sail Loft
Southwold, Suffolk
07.2020 - 11.2023
  • My role as AM was to do staff rotas and ordering for FOH while assisting the manager in anyway possible.
  • I was then promoted to GM along with the above I was exposed to P&Ls, managing costs and labour.
  • Dealing with our suppliers and keeping staffing cost at a good level for how busy the business was.
  • I started a new L&D program which included training on our epos sytem.

Receptionist

Potters Leisure Resort
Hopton on-sea, Norfolk
12.2019 - 11.2020
  • While working on reception my understanding of customer service broadened.
  • I was the first impression of their holiday, creating a rapport with guests so they feel as comfortable as possible for all their needs to be met.
  • My responsibilities ranged from sorting all paper work prior to arrival to complaint handling it was a great experience.

Bar Team Member/Team Trainer/Team Leader/Senior Team Leader

Potters Leisure Resort
Hopton on Sea, Norfolk
04.2015 - 12.2019
  • While working at Potters I worked my way up from Bar Team Member to Team Trainer to Team Leader then to Senior Team Leader
  • My responsibilities as a senior team leader are to oversee the bars department during the day and evening, operating 5 bars.
  • Training team members on bar operation to the customer service level expected, evaluating performance with monthly reviews.

Reprographics Technician

Great Yarmouth High School
Great Yarmouth, Norfolk
12.2013 - 04.2015
  • I worked at Great Yarmouth high school as a reprographics technician
  • My job role was to order all the schools stationary and charge each department to their relevant account through spreadsheets that I created myself. Providing all printing needs for lessons and mock GCSE exams.

Education

GCSEs -

Cliff Park High School
Gorleston-on-Sea, Norfolk

Skills

Customer service Training


Hospitality Management


Organisation


Attention To Detail


Time Management


Leadership


Communication




Accomplishments

  • 5 promotions in 6 years.
  • Receiving multiple internal awards for customer service.

Timeline

Assistant Manager/General Manager

The Sail Loft
07.2020 - 11.2023

Receptionist

Potters Leisure Resort
12.2019 - 11.2020

Bar Team Member/Team Trainer/Team Leader/Senior Team Leader

Potters Leisure Resort
04.2015 - 12.2019

Reprographics Technician

Great Yarmouth High School
12.2013 - 04.2015

GCSEs -

Cliff Park High School

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Kane Miller