Anna Glowacka
St Albans,Hert
Summary
Dedicated supervisor with 14 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
17
17
years of professional experience
Work history
Manager - customer service
Amg Cleaning
London , Greater London
2014.09 - 2021.03
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Coordinated external suppliers to meet customer order requirements.
Care home supervisor
Compase group
St Alabans, Hert
2010.08 - 2014.05
- Ensured ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
Care assistant
Compase group
St Albans, Hert
2006.08 - 2010.07
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Maintained confidentiality and compliance standards for optimised patient care.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
Au pair
Private family
Chicago, Ilinois
2004.02 - 2005.07
- Kept notes on behaviour issues, food served and medications administered, maintaining detailed child observation records.
- Assisted children with homework and school assignments, offering academic support and guidance to build confident learners.
- Met with parents to discuss child progress, informing of notable activities, positive developments and any concerns.
Education
Diploma of Higher Education - Literature
06.2004
A-Levels -
06.2001
Skills
Customer Services
Ability to work under pressure
Attention to details
Multitasking and prioritising
Organisation
Comunications
Decision making
Adaptability
Positivity
- Complaint resolution
- Complaint handling
- Cash handling
- Written and verbal communication skills
- Stock management
- Order processing
- Microsoft Office
Languages
Polish
Native
Hobby
Gym lover,
Fashion
Beauty
Book's
Timeline
Manager - customer service - Amg Cleaning
2014.09 - 2021.03
Care home supervisor - Compase group
2010.08 - 2014.05
Care assistant - Compase group
2006.08 - 2010.07
Au pair - Private family
2004.02 - 2005.07
Academy of Jakub Parydaz - Diploma of Higher Education, Literature
Post secondary - A-Levels,