Summary
Overview
Work history
Education
Skills
Languages
Hobby
Timeline
Anna  Glowacka

Anna Glowacka

St Albans,Hert

Summary

Dedicated supervisor with 14 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

17
17
years of professional experience

Work history

Manager - customer service

Amg Cleaning
London , Greater London
2014.09 - 2021.03
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Coordinated external suppliers to meet customer order requirements.

Care home supervisor

Compase group
St Alabans, Hert
2010.08 - 2014.05
  • Ensured ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
  • Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.

Care assistant

Compase group
St Albans, Hert
2006.08 - 2010.07
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.

Au pair

Private family
Chicago, Ilinois
2004.02 - 2005.07
  • Kept notes on behaviour issues, food served and medications administered, maintaining detailed child observation records.
  • Assisted children with homework and school assignments, offering academic support and guidance to build confident learners.
  • Met with parents to discuss child progress, informing of notable activities, positive developments and any concerns.

Education

Diploma of Higher Education - Literature

Academy of Jakub Parydaz , Gorzow
06.2004

A-Levels -

Post secondary, Barlinek
06.2001

Skills

Customer Services

Ability to work under pressure

Attention to details

Multitasking and prioritising

Organisation

Comunications

Decision making

Adaptability

Positivity

  • Complaint resolution
  • Complaint handling
  • Cash handling
  • Written and verbal communication skills
  • Stock management
  • Order processing
  • Microsoft Office

Languages

Polish
Native

Hobby

Gym lover,

Fashion

Beauty

Book's

Timeline

Manager - customer service - Amg Cleaning
2014.09 - 2021.03
Care home supervisor - Compase group
2010.08 - 2014.05
Care assistant - Compase group
2006.08 - 2010.07
Au pair - Private family
2004.02 - 2005.07
Academy of Jakub Parydaz - Diploma of Higher Education, Literature
Post secondary - A-Levels,
Anna Glowacka