Kanar Shokak
London,United Kingdom
Summary
Dedicated professional with a strong foundation in customer service and communication, adept at multitasking and adapting to dynamic environments. Demonstrates exceptional time management and health and safety awareness, contributing to team success and operational efficiency. Committed to leveraging skills as a team player to achieve organisational goals and enhance customer satisfaction.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Barista
Kasa Cafe
London
2024.10 - 2025.06
- Managed high volume orders during peak hours maintaining quality of service.
- Assisted in inventory control measures for effective stock management.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Maintained cleanliness of the café area whilst preparing orders.
Babysitter
Koru Kids
London
2023.12 - 2024.11
- Managed children's day-to-day schedule including school, play dates, appointments, bedtime routines to keep life orderly.
- Received positive feedback from parents due to exceptional babysitting service provided consistently.
- Promoted good behaviour by using positive reinforcement strategies.
- Supervised and monitored the safety of children in care to ensure well-being at all times.
- Built strong relationships with families through trust and outstanding communication skills resulting in long-term babysitting contracts.
- Maintained healthy eating habits by preparing nutritious meals and snacks.
- Handled emergencies efficiently whilst maintaining composure leading to minimal disruption or distress.
Waitress
Dishoom Carnaby
London, United Kingdom
2022.09 - 2024.08
- Provided warm welcomes to guests, significantly boosting customer satisfaction.
- Excellently handled inquiries and complaints, earning commendations for outstanding service.
- Utilised strong communication skills for efficient order-taking and issue resolution, ensuring seamless dining experiences.
- Recognised as the top server of the year with consistent 5-star customer feedback for exceptional service.
- Provided top-notch service to customers, improved overall dining experience.
Waitress
Jasmine Restaurant
Manchester
2016.01 - 2020.07
- Provided excellent, fast service, ensuring guest satisfaction and smoothly handled reservations with polite, prompt responses.
- Actively inquired about guest needs, enthusiastically fulfilled requests, and efficiently resolved issues, escalating significant concerns to maintain a positive atmosphere.
- Cross-trained in multiple restaurant roles to ensure seamless operations and team support.
Barista
Samira's Tea Room
Manchester
2017.01 - 2018.12
- Maintained high service standards, ensuring all customer interactions mirrored expected premium coffee shop quality.
- Performed cleaning, waste management, and closing tasks to keep the barista station organized, enabling smooth shift transitions.
- Described menu items and recommended specialty coffee beverages using product knowledge and engaging communication to improve customer experiences.
- Provided exceptional customer service, swiftly meeting patrons' unique preferences and needs, fostering loyalty and satisfaction.
Education
Bachelor of Science - Psychology
University of Westminster
London 2020.09 - 2025.05
A levels - A-level Psychology: A, A-level Sociology: B, A-level Law: B
Loreto College
2017.09 - 2019.06
Skills
- Customer Service
- Communication
- Multi-tasking
- Adaptability
- Time management
- Health and Safety
- Team player
- Multitasking
Languages
English
Fluent
Kurdish
Fluent
References
References available upon request.
Timeline
Barista
Kasa Cafe
2024.10 - 2025.06
Babysitter
Koru Kids
2023.12 - 2024.11
Waitress
Dishoom Carnaby
2022.09 - 2024.08
Bachelor of Science - Psychology
University of Westminster
2020.09 - 2025.05
A levels - A-level Psychology: A, A-level Sociology: B, A-level Law: B
Loreto College
2017.09 - 2019.06
Barista
Samira's Tea Room
2017.01 - 2018.12
Waitress
Jasmine Restaurant
2016.01 - 2020.07