Summary
Overview
Work history
Education
Skills
References
Timeline
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Georgie McCallum

Glasgow,North Lanarkshire

Summary

Outgoing and friendly young person, experienced both as a barista and in retail operations. Having worked in a busy Glasgow West-end based café over the summer, I quickly adapted to the fast-paced environment, training as a barista and excelling at drink preparation over a short space of time. Promising exceptional customer service, I strongly believe I enhanced customer experience through warm welcomes, efficiently taking orders and processing transactions, and serving high-quality beverages speedily. With an aptitude for multi-tasking and capacity to thrive in a team, I am an asset to a café environment and contribute to a vibrant working atmosphere.

Overview

3
3
years of professional experience

Work history

Barista

Espresso Coffee House
Glasgow, North Lanarkshire
05.2024 - 09.2024
  • Warmly greeted and served customers, promptly processing both cash and card payments to minimise wait times.
  • Communicated menu details, as well as food/drink allergens and potential cross contaminants to customers to ensure health and safety.
  • Built strong relationships with customers, recalling names and regular orders to maintain customer loyalty.
  • Performed all closing duties fully and accurately to maintain cleanliness of café equipment and security of the premises.
  • Prepared a selection of both hot and cold drinks, being trained fully to operate an Italian barista coffee machine, iced coffee blender, and smoothie blender.
  • Served orders promptly, maintaining quality of customer service and temperature of drinks and food.
  • Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
  • Prepared a range of sandwiches, ensuring each was presentable and filled appropriately, while calculating an appropriate number of 'back-ups' for the following days.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Communicated clearly with our team of baristas and our owner to maintain efficient preparation of orders and to minimise any errors.

Maths tutor

Self-employed
Glasgow, North Lanarkshire
10.2021 - 09.2024
  • Delivered a fun and friendly teaching service for children between the ages of 7-14, aiding pupils to overcome their mathematical hurdles and achieve their academic goals at school, whether it was class check-ups for primary pupils or National 4 assessments for secondary pupils.
  • Utilised a wide range of interactive, online learning materials combined with pen-to-paper calculations- this dynamic teaching style elevated pupil engagement and enriched their learning experience.
  • Tailored my tutoring style to the pupil's unique learning needs, such as increasing time spent using online interactive resources for pupils with ADHD, which helped to maintain concentration on the work.
  • Played maths songs at the end of sessions for primary pupils, which exercised implicit learning through music and gave the children a reward to look forward to, boosting productivity.


Trading Assistant

Sainsbury's
Glasgow, North Lanarkshire
09.2022 - 09.2023
  • Code-checked fresh food regularly, ensuring thorough and efficient completion of reductions, while maintaining excellent stock rotation to minimise waste and improve presentation.
  • Replenished a selection of stock across several areas within the store.
  • Effectively utilised a range of technical equipment to perform ticketing and disposals.
  • Delivered a high standard of customer service; aided customers in locating desired products, informed them of the due date for specific deliveries and helpfully suggested similar products given their desired product was out of stock.
  • Organised and date-rotated rollers of fresh food in warehouse storage fridges to ensure accessibility of stock and to minimise waste.


Education

Scottish Qualifications Certificate -

Hyndland Secondary School
Glasgow
08/2018 - 08/2024

Skills

  • Customer Service
  • Food preparation
  • Time management
  • Team work
  • Communication
  • Numeracy
  • Problem solving
  • Multi-tasking
  • Organisation
  • Adaptability

References

References available upon request.

Timeline

Barista

Espresso Coffee House
05.2024 - 09.2024

Trading Assistant

Sainsbury's
09.2022 - 09.2023

Maths tutor

Self-employed
10.2021 - 09.2024

Scottish Qualifications Certificate -

Hyndland Secondary School
08/2018 - 08/2024

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Georgie McCallum