Kam Sangha
Windsor,Berkshire
Summary
Dynamic professional with a proven track record of resilience in high-pressure situations and strong communication skills. Known for maintaining a positive attitude and demonstrating confidence and respectability in all interactions. Committed to leveraging these core competencies to achieve career goals and drive success in future endeavours.
Organised and dependable with 30 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work history
Operations manager
Ball & Co Interiors
Windsor, Windsor and Maidenhead
2005.08 - Current
Handled initial enquiry
Agree timescales and costs
Keeping client up to date on progress
Handling any complex enquiries and complaints
Manage new products and services
Deal with sales invoices, reciepts and payments
Complete VAT returns (via Xero)
Head of Customer Relations
Fiat and Alfa Romeo
Slough, Berkshire
1995.01 - 2004.07
Helped set up a European Call Centre in Turin, involving frequent travel to Italy.
Identified what the business needed to achieve
agreed timescales, costs and resources
Lead a team of Customer services staff
Dealt with customer complaints, resulting in increased customer loyalty
Managed a budget of £800,000.
Developed customer service policies and procedures
Helped recruit, train and assess new staff
Education
O Levels - 9 - Maths English Biology Chemistry History Physics Geography French Drama
Brentford Girls school
Brentford 09/1981 - 10/1987
Skills
Resilience in high-pressure situations
Strong communication skills
Positive attitude
Confident and respectable
Affiliations
- Qualified Bootcamp instructor, practising yoga, meditation and mindfulness
References
References available upon request.
Timeline
Operations manager
Ball & Co Interiors
2005.08 - Current
Head of Customer Relations
Fiat and Alfa Romeo
1995.01 - 2004.07
O Levels - 9 - Maths English Biology Chemistry History Physics Geography French Drama
Brentford Girls school
09/1981 - 10/1987