Kaluarachchige Thilini Madushika Kaluarachchi

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Increased customer satisfaction by resolving issues.
• Maintained detailed records of transactions, ensuring transparency.
• Built strong relationships with clients to foster loyalty.
• Conducted regular audit , Cards Departments administration works and ensuring adherence to bank policies.
• Kept accurate operations records for thorough data auditing.
• Reported suspicious transactions and financial discrepancies to address potentially fraudulent activity.
• Supervised and guild junior employees to spur continuous improvements and enhance service delivery.

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• Handling Customer Credit debit card cancellation process and calling to customers and help them in a friendly in manner.

• Assured compliance with Inland Revenue and Customs regulations by maintaining up-to-date knowledge of tax laws.
• Streamlined office operations through efficient organisation of company files and records.
• Provided support to senior accountant to prepared all necessary paperwork for tax returns and other requirements for TAX.
• Collaborated closely with colleagues across functions to improve overall business performance – fostering a positive work culture.
• Provided support to senior accountants in the preparation of annual accounts reports, enabling smoother auditing processes.
• Updated company's bookkeeping system for better financial data management capabilities.
• Managed internal audits regularly, ensuring adherence to both external and internal rules.
• Provided support to senior accountant in year-end closing procedures to ensure accurate financial reporting.
• Rechecking the payments vouchers to make sure the accuracy.
• Managed documentation to support tax reporting activities.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Consistently arrived at work on time and ready to start immediately..
• Used Microsoft Word and other software tools to create documents and clear communications.
• Sorted mail daily, ensuring timely delivery to respective departments or individuals.
• Communicated effectively with clients over the phone to provide information and assistance.
• Addressed customer queries using knowledge of Account opening, cash deposits and withdrawals, cheque book issuing and cheque deposits, Issuing letters.